Poor customer service experience. Having travelled to the store and paid a premium for the items, which I could have purchased online for 15% cheaper, the experience has been really poor. Items delivered were incorrect after a mistake in store, having called customer service to address this I was told “to send an email”…what’s the point in having customer service team if that’s the standard response? I then had to travel back to the store (45 min drive) to return the items…this was over a week ago and the replacement items still have not been shipped!! I have emailed, as per your customer experience preference for an update but had no response. You risk becoming a “showrooming” destination unless you can improve customer service. Won’t be using Keeler again.