I turned up in person to Willoughby to review a lock set and then purchase if appropriate. I reviewed with a sales person, agreed with the door furniture and then he proceeded to place an on line order. Several days later the online order arrived but it was the wrong colour and operation. The style was correct. I contacted keeper by phone and they informed me that Willoughby had 5 of the item I required in the store. Why wasn’t one sold to me the day I was there instead of the online purchase. I was in the store. I headed back to Willoughby to exchange the furniture for the IN STOCK furniture. I collect this furniture and then start the install. During the install we discover that one part is missing from the supplied items. …….back to keeper to get this item. Pretty poor all round.