I ordered two pull handles based on the product images listed at the time. However, I received two completely different handles. When I contacted your team by phone, I was told to follow up via email — where responses were slow and unhelpful. What made matters worse was that the product images on your website were later changed, and I was told I had received the correct items. Fortunately, I had retained evidence of the original product listing and was able to prove otherwise. It took multiple emails over 2–3 weeks before the issue was acknowledged and I was asked to return the incorrect items. I ultimately received a refund via PayPal, but only after documenting the entire interaction through their buyer protection process. Whether this situation was due to poor internal processes or something more deliberate, the experience eroded trust in your business. I hope you’ll take this feedback seriously and work to improve the accuracy of your product listings and your approach to resolving customer issues in the future.