I made a booking with travel2be on 24/12/21 Booking ID 19679051 from Lusaka to Dubai with Kenya Airways. On 31/12/21 at 03am I received a cancellation email that was forwarded to me saying the 2nd leg of my journey had been postponed by 35hrs which would have left me stranded in Nairobi airport for the duration of that time. Within that time, my PCR TEST would have expired and I would have been unable to continue my journey thus leaving me stranded in an unfamiliar country. As I was informed of this flight change at the last minute, I did not have enough time to make alternative arrangements with regards to accommodation in Kenya and rebooking a PCR TEST. Upon receiving the aforementioned email, I immediately cancelled my flights and requested a refund, in order to rebook a new journey. My reason for refund was due to the unacceptable new journey I had been put on. My refund request has been denied 3 times, each time without adequate justification. The changes were made by Kenya Airways and no fault of my own. Kenya Airways took no responsibility for the changes made to flight and kept refering me back to travel2be. Travel2be made made it increasingly difficult to request cancellation. I am extremely upset with the quite shocking and unacceptable service I have received so far from Kenya Airways. How can the company that made these last minute refuse to deal with my issue or accept my refund request!. I would once more like to request for a full refund for my ticket due to the last minute changes made by Kenyan Airways to my journey which would have left me stranded in a foreign, unfamiliar country for an unacceptable length of time. At this point in time travel2be or Kenya Airways has made no attempts rectify this situation or get back to me to this date