Completely RUDE and unhelpful. Placed an order for 16 expensive down lights and the recommended driver for the LED light as per the website. When installed didn't work so when I called KES they advised LED driver was incorrect on their website and I would have to pay the P&P to return the drivers. Then KES (James Kelly) couldn't tell me which driver I needed and I would have to find out my self or speak to the electrician. Then when I asked for full refund as I didn't know which LED Driver I required as I'm not a electrian and I would prefer to buy complete set I was told NOT TO CALL THEM AGAIN & TAKE MY BUSINESS ELSESWHERE. DO NOT DEAL WITH THEM AS IF YOU HAVE ANY PEOBLEMS THEY NO GOOD.