KES Lighting Reviews

Name: KES Lighting
Address: 191, Newtown Road, Bedworth
Rating: 4.81

4.8 Rating 2,014 Reviews

96 %

of reviewers recommend KES Lighting

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

2476317022

Email:

james@keslighting.co.uk

Location:

191, Newtown Road
Bedworth
CV12 8QG

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KES Lighting 5 star review on 16th November 2024

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second table lamp ordered from KES Lighting and the quality, speed of delivery and packaging does not disappoint. Well described on the website but only better when insitu. Thank you again for service and product above and beyond.”

Helpful Report

Posted 3 weeks ago

“The best lighting company, ever! After weeks of searching for the right hallway light, we decided to go with KES whose choices were superb. The manufacturers they work with are of a high standard. KES communication is top notch and their staff are extremely professional and helpful. I would certainly recommend KES and will be purchasing more from this company. Thank you, KES!”

Helpful Report

Posted 3 months ago

“Recently bought a chandelier and the photos on the website do not represent the actual light fixture in reality. Please be aware when making a purchase!”

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Posted 4 months ago

“I was refused a refund or exchange. I was disappointed in the quality of the outside lamp I had purchased and they have a very strict unwavering 14 day return policy. Be wary. I found it difficult to get to speak to anyone on the phone and it took them a good while to reply to my emails. Disappointed in the after sales service and feel let down.”

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Posted 1 year ago

“According to KES who clearly love putting customer satisfaction above anything (insert sarcasm) we are liars, terrible company for dealing with something missing / defect avoid like the wind, shop around.”

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Posted 1 year ago

“Unfortunately this company decides to disregard The Consumer Contracts Regulations 2013. This regulation allows you to return goods for a full refund, including any initial shipping costs paid. KES have decided that this doesn't apply to them, and so if you return anything, they will deduct a non-specified amount for the original shipping. So - even if you bought enough for shipping to be FoC, they will then make up an amount that they will deduct from your refund, which could be anything. I will of course recover the amount they have taken from me via my credit card provider, using the rules set out in Section 75 of The Consumer Credit Act. Unfortunately I cannot recommend this company, as their T&Cs are incorrect and they aren't playing by the rules.”

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Posted 1 year ago

“The staff at Kes, were very knowledgeable and really helpful in ensuring I was very happy with the lights I had ordered and they look amazing, would definitely recommend.”

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Posted 2 years ago

“The delivery was absolutely fine and next day! The product was extremely well packaged, my Aunt was very pleased with the lamp and was super pleased with the price! My only comment would be that the lamp base background colour is more of a silvery grey than the picture shows - I was expecting a creamier yellowy white. I appreciate that computer monitors are a difficult media for colour judgements and I know we could have sent it back very easily but we bought a warm white light bulb which cast a different glow on it in the evening which is when it will be used and my Aunt is happy with it. I would certainly purchase from KES lighting again so thank you for a) a good value product and b) excellent customer service.”

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Posted 2 years ago

“When I bought these fittings I was very happy with them and the service was good. The one star is because one of the lamps was missing the bag of fittings. But the real issue is that I have emailed umpteen times asking for a replacement pack of fittings and all of my emails have been ignored. That is frankly not good enough especially as it is such an easy thing to fix. Maybe a poor review might get a response??”

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Posted 2 years ago

“I have bought several light fittings from Kes over the last couple of years and am very happy with my purchases. Their lights are very good value, great quality and their customer service is excellent”

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Posted 2 years ago

“Hi quality products, fast delivery and excellent customer service”

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Posted 2 years ago

“Very happy with my lighting”

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Posted 2 years ago

“Beautiful light and great service”

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Posted 2 years ago

“My light was out of stock and took a long time to be available, but Kes kept me informed of the situation throughout the wait. Now I have it I am so pleased with it.”

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Posted 2 years ago

“Staff are excellent and very helpful, the products are responsibly priced.”

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Posted 2 years ago

“Needed replacement lamp shade and they sorted it quickly.”

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Posted 2 years ago

“Great place with lots of choice. Very friendly and helpful staff with a nice atmosphere.”

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Posted 2 years ago

“Great service and even better products.”

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Posted 2 years ago

“Gorgeous lamps”

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Posted 2 years ago

“Great products and service”

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Posted 2 years ago

KES Lighting is rated 4.8 based on 2,014 reviews