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KES Lighting Reviews

4.8 Rating 2,011 Reviews

96 %

of reviewers recommend KES Lighting

Company Reviews

Product Reviews

4.8

Based on 2,011 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

2476317022

Email:

james@keslighting.co.uk

Location:

191, Newtown Road
Bedworth
CV12 8QG

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KES Lighting 5 star review on 23rd July 2022

KES Lighting 5 star review on 23rd July 2022

KES Lighting 5 star review on 19th May 2022

The Old Vicarage

KES Lighting 5 star review on 10th March 2022

KES Lighting 5 star review on 21st February 2022

KES Lighting 5 star review on 21st February 2022

KES Lighting 5 star review on 18th February 2022

Janine McNamara

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was refused a refund or exchange. I was disappointed in the quality of the outside lamp I had purchased and they have a very strict unwavering 14 day return policy. Be wary. I found it difficult to get to speak to anyone on the phone and it took them a good while to reply to my emails. Disappointed in the after sales service and feel let down.”

Posted 5 months ago

“According to KES who clearly love putting customer satisfaction above anything (insert sarcasm) we are liars, terrible company for dealing with something missing / defect avoid like the wind, shop around.”

Posted 7 months ago

“Unfortunately this company decides to disregard The Consumer Contracts Regulations 2013. This regulation allows you to return goods for a full refund, including any initial shipping costs paid. KES have decided that this doesn't apply to them, and so if you return anything, they will deduct a non-specified amount for the original shipping. So - even if you bought enough for shipping to be FoC, they will then make up an amount that they will deduct from your refund, which could be anything. I will of course recover the amount they have taken from me via my credit card provider, using the rules set out in Section 75 of The Consumer Credit Act. Unfortunately I cannot recommend this company, as their T&Cs are incorrect and they aren't playing by the rules.”

Posted 9 months ago

“When I bought these fittings I was very happy with them and the service was good. The one star is because one of the lamps was missing the bag of fittings. But the real issue is that I have emailed umpteen times asking for a replacement pack of fittings and all of my emails have been ignored. That is frankly not good enough especially as it is such an easy thing to fix. Maybe a poor review might get a response??”

Posted 1 year ago

“I order a product that stated it was in stock. I made a payment. The product was not in stock so i sent an email cancelling order. The company did not refund me as promised and to add injury then sent me this link to review my purchase. Oh dear! What an incompetent company. Please refund me! Be aware.”

Posted 2 years ago

“Hi Yes I have placed an order between 2 or 3 k worth of fittings as you have a very good selection. My only disappointment is when I went and googled fittings I deliberately picked .ie web address as with brexit I did not want any more extra charges other than what I paid on line. Now I think I have a duty and vat charges whitch could bring my costs up by 30 to 40 per cent more than I wanted to pay. I am still waiting on confirmation on some of fittings and I paid for order over 4 weeks ago so a little disappointed. Thanks Derek Goucher.”

Posted 2 years ago

“I ordered mantra lighting and found that the depth was too long, and when I asked if I could change for other lighting and send these ones back as they were in perfect condition.”

Posted 2 years ago

“Order two items, they ship only one. When the items finally arrive, one is damaged. Three emails requesting resolution are ignored. Finally a phone call is necessary to wake them up and I am promised a replacement part (that I will have to fit myself) in three or four weeks. 10 weeks later I am still waiting. I'd rather sit in the dark than buy from these people again.”

Posted 2 years ago

“Appalling Service. They do not hold stock. It will be over two months before you get a delivery. Avoid!”

Posted 2 years ago

“Bloody awful, non existent customer service...waiting for months for my light...now I’m waiting for my money back..!”

Posted 2 years ago

“You showed the light with coloured Ideal Lux Rain colour 105277 crystal ceiling light with red, green yellow blue and clear crystals and that is what I thought I was purchasing, however my light has come with all clear crystals. I do not like it, I could have bought a clear crystal light from any local shop. Still in box I would like to return it as it is not what I purchased.”

Posted 2 years ago

“Bits missing phoned customers service still await Parts I emailed again , still awaiting reply on missing parts Lights are good if I get the parts ???”

Posted 3 years ago

“Customer service is poor and my order was late with no updates. I had to do all the chasing.”

Posted 3 years ago

“I bought the Feiss Sterling Castle Bronze wall lights. The lights 'looked' good on the internet and the glass is indeed very good, but the 'bronze' isn't bronze at all...it's just some cheap plastic coloured bronze! Absolute rubbish...I'd never have bought them if I'd have known they weren't even made of metal. By the time I arrived home, the electrician had put them all up, so we're somewhat lumbered now, but they really are very, very disappointing and what seemed like a reasonable price now seems like a complete rip off Be warned...do not buy this tat Rob Miller”

Posted 3 years ago

“No refund up to yesterday Bad bad”

Posted 3 years ago

“After many weeks still dont have my light...!”

Posted 3 years ago

“Ordered a light ,waited for 5 weeks and had to cancel as the telephone response from the company was a disgrace ,never once followed up my telephone call allways had to call back for update never use them again”

Posted 3 years ago

“Our lamp was totally wrong. The colour should have been silver and the shade was all discoloured. Still waiting our refund.”

Posted 3 years ago

“Still not received my order!”

Posted 3 years ago

“The light is a monster. I didn’t expect the 9 light to be so heavy and enormous. It absolutely overwhelms the room so I am unable to use the light. It was a complete waste of money.”

Posted 3 years ago

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KES Lighting is rated 4.8 based on 2,011 reviews