I decided to take advantage of the trade-in. Mistake...go to this page, fill out this form...strange...no way to send the form to you. So I contact customer service and have them assist me. Ok. Now I receive the package, no return envelope, contact customer service AGAIN...still waiting for the return envelope (It's been almost 2wks) :(. Then I get the thrill of the "up-grade" and test strips in individual create more trash packets I have to cut open, gee thanks. I missed the date set up and now living with the month of August in November. Apparently, you all forgot that a lot of your customers 1) don't use smartphones/BlueTooth. 2) are not tech-savvy 20 yr olds 3) don't want to create any more garbage (individual packets) than we have to 4) and don't want to have to run accuracy tests...oh, yes, thanks for the keep the box advice on the video I watch TWO DAYS AFTER I THREW IT OUT. Then there is your new and "improved" case. When I open it, I never know where my little bottles will be, are they still be in their pocket or will they jump out and roll around. And it's odd to have the meter upside down so to speak. You couldn't put the velcro closure for one of the little pockets to enclose the test bottles? The only reason I "up-graded" was because you told me the other test strips were being discontinued. I am sure by now you have guessed I am not happy with Keto-Mojo.