When I called with questions, the woman I spoke with was very helpful, friendly and gave me the assistance I needed. When I emailed with a question, I still haven’t rec’d a reply 5 days later. From what I’ve seen online and in the literature that came with the replacement unit, the company seems very spread out and not connected enough for things to happen quickly. Each person does his own job, but when other departments are involved, there seems to be a lag in getting things accomplished. Maybe it’s COVID, but this survey did ask, and that’s what’s happening. I give them credit for trusting me to send my old Keto-Mojo unit back within the 30-day deadline and not charge me for it and then crediting my payment method back, so that raised the company’s score from “acceptable” to “good”. Still waiting for that email info. Other things influenced the lower score that I don’t want to post online.