16 days since I was told the item shipped. Finally asked for my money back. No answer. They answered every other email but did not answer this one. Meter may be great. Since this is in answer to request for a review about how easy it was to get a refund, maybe it was given and I am not aware of it yet. In any regard, a reply to my request would have been nice. I would suggest taking this review with a grain of salt. The real problem is the USPS, as we have issues with them all the time, and one email might have simply ben missed with a simple human error. Completely forgivable.