The reponses to my issues were accepable and no problem. The problem's are; 1. How to use meter should be fine tuned and written so a really new person (who I was) is able to easiy move from step to step without confusion. The videos should zoom in on the parts of the meter and Lancing device being discussed ... the video does not do this. ( I have extensive experience in writing really simple instructions to lay people for them to understand how to dispatch medical emergencies at a medical answering service ) I've found that the people that are the experts in using equipment should not be writing the how to use it manual. 2. When I finally figured out how to use the meter after about 5 times of trial and error I noticed that the meter does not measure the Gluecose and Ketones the same. To get the GKI index you have to convert the meter's Gluecose mg/dl to mmol/L a real pain if you don't use the app. This is a serious flaw and should be looked into.