The ordering and shipping of the keto mojo was really good. The help videos and emails were really helpful before I received the product, and especially afterwards . Setting up my mojo was really easy and the step by step setup video was great. My only negative is that you only supply 10 lancers with a promotional 60 glucose and 60 ketone test strips. Although you can order lancers for fairly cheap or find them in local pharmacies, I think you could at least offer 20 lancers with that large amount of test strips. For someone using the machine for the first time, you'll probably use at least 1-2 strips incorrectly, or waste ketone strips when you're not even in ketosis yet, like I did. Then you're down to 7-8 strips and already needing to spend more money just to buy more lancers. Otherwise I'm enjoying my Keto mojo. It has really helped me stay focused on what I'm eating to stay in ketosis.