Terrible experience that is hard to describe, I can't actually find words to describe this experience at the Byker (Newcastle upon Tyne) Store. Firstly Because Myself, my wife and our son are having to isolate due to a positive test for Covid -19 within our household we are having to rely on family shopping for us ETC as many other people have too and is simply the way things are. However on Monday 04-01-2021 I experienced the worst retail experience that I have ever had in my 51 years of being alive with the KFC at Byker in Newcastle upon Tyne. I have to say "disgrace" is a compliment to the person who dealt with our problem as I don't think there is a word that actually describes his attitude or abillity to deal with a customer problem, if I knew of a word that was ten times worse than disgrace I would use it but unfortunately I can't so disgrace will have to do. Firstly my father in law kindly offered to go and get us a KFC and deliver it for us which was great as we have been isolating all over Xmas, unfortunately when he arrived at our house there was a full meal missing from the order. (Not just fries or a piece of chicken etc, a full meal). so we called the store and spoke to the rudest individual available (Must be a KFC thing) who in no uncertain terms accused us of lying and and trying to get a free meal. at this point we corrected this inexperienced person and advised him he was incorrect, unfortunately he carelesly disagreed and threatened to call the police (for some strange reason) then he hung up. As you can imagine the story did not end there I called back and had a long discussion with the same person about how to behave as a adult which I will not bore you with, however I am now being referred to someone at KFC head office regarding this matter such is the seriousness of my experience with this store