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“-10 is what I would give them for a rating!!! Order food for 5:15 pick up because we were going out of town. Got there about 4:50-4:55 and my order was ready. I should have knew it was cold has hell because the ice was melted and the sodas were very warm. Fries, mashed potatoes and all the chicken and nuggets were very cold. If it wasn't for the fact were were loading up to go out of town I would have took it all back and made them give me all new food. I will NEVER order from kfc again!!!!!”
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“Kfc willerby hull.
I ordered a meal for 2 adults and our grandchildren. I am partially disabled so asked for table service. When ready she shouted our number. Then said can you come and get it. 3 staff stood doing nothing watched me collect it . 2 visits for it all. I said I ordered table service. They never apologised or anything.”
“Today I visited the Brixham Road Paignton branch where myself and my friend stopped for food. Sat down at the bench and noticed the following. (See attached photos) This is disgusting.. I have sent these photos to environmental health at the council.
When I spoke to the so called manageress asked do you have cleaners here she replied yes we do with a can't be bothered attitude only 10 minutes previous when we arrived at the car park she was found slouching on an outside bench with head in hand not the image that wants to be seen!”
“They have a current offer 10 piece wicked variety bucket on delivery for 24.99 you then pay for delivery. . . The same wicked variety bucket is 23.99 on the menu, you can add to a delivery order just the same. Cheap a#£e robbers.”
“Bad food and bad service means that I no longer eat here. I went to a branch where the staff were unknowledgeable about deals, had poor English, short-changed me and forgot to issue the drink. The chicken was overcooked and the chips were mostly bad. A special offer had finished despite still being live on the website. The food was usually below par whichever branch you went to. The Colonel must be turning in his grave!”
“Disappointed with KFC Collier Row's Hot Wings Offer
I recently visited the KFC outlet in Collier Row excited to indulge in their hot wings offer, only to leave feeling disappointed and unsatisfied. Despite the enticing promotion, my experience was marred by a significant oversight in the selection of wings provided.
Upon receiving my order, I noticed that instead of a balanced mix of wing pieces, I was given solely flat parts, or what some might refer to as the tail parts. This lack of variety greatly detracted from my enjoyment of the meal.
When I brought this issue to the attention of the manager, I was met with indifference. Despite my polite request for a mix of wing pieces, or at the very least an acknowledgment of the discrepancy, no effort was made to address the issue.
As a loyal customer of KFC, I expect consistency in both the quality of food and customer service across all outlets. Unfortunately, my experience at the Collier Row branch fell short of these expectations.
In the future, I hope the management takes proactive steps to ensure that all customers receive a fair and satisfying portion of hot wings, regardless of their preferred wing piece. Until then, I'm hesitant to revisit this particular location.”
“Ordered a boneless box meal should be 3 pieces of chicken 🐔got only 2 which was cold and dry 15 chips which were cold diabolical for price £9.99 not worth half that amount.
It used to be good quick quality meal not any more. MY KFC DAYs are over I'm afraid”
“Supposed to be a tower burger yet flat as pancake nothing like picture whatsoever ever I've tried uploading a pic of what I got but says we could not upload one of your files please try again later or contact support”
“Very disappointed. My friends and I went through the drive-through on a saturday night. Unfortunately, due to the traffic we couldnt hear the operator. Although, we tried to speak very clearly he wasnt able to full hear us probably.
This resulted in us driving to the window to confirming our order. When we arrived at the window seconds later he explained he cancelled our order and stated we would have to drive back aound to make an order.
We explained we wouldnt be able to do this as we had already made an order. He was rude then All of a sudden his colleague came and gave us our order.”
“Ordered 10 piece wicked variety bucket from Falkirk restaurant , 1 sauce available no tissues was offered in staffs words loo roll,drove home 4miles family hungry, opened box bit into a piece batter fell off looked at chicken piece and noticed it was pink and stringy, tried to phone restaurant phone number on receipt no answer after 3 attempts, poor service all round all the way from order to customer care will never purchase a kfc again”
“Was in kfc Shankill road tonight food was lovely and fresh,shop was spotless and staff were so helpful and friendly,Lovely young lad called Matthew that served us tonight,super helpful nothing was to much trouble and done it all with a smile he even closed the door while we were eating incase it got cold il definitely be back with staff like that job well done thankyou!”
“The new fries are disgusting! Full of salt and pepper! Can't taste the lovely salt free skin on healthy fries that tasted soooo good! Used to love going to kfc once a week. Very sad you have lost 10 customer s per week. 40 a month, all of us hated them. Farewell my old friend. 😢”
