“Terrible experience that is hard to describe, I can't actually find words to describe this experience at the Byker (Newcastle upon Tyne) Store. Firstly Because Myself, my wife and our son are having to isolate due to a positive test for Covid -19 within our household we are having to rely on family shopping for us ETC as many other people have too and is simply the way things are. However on Monday 04-01-2021 I experienced the worst retail experience that I have ever had in my 51 years of being alive with the KFC at Byker in Newcastle upon Tyne. I have to say "disgrace" is a compliment to the person who dealt with our problem as I don't think there is a word that actually describes his attitude or abillity to deal with a customer problem, if I knew of a word that was ten times worse than disgrace I would use it but unfortunately I can't so disgrace will have to do. Firstly my father in law kindly offered to go and get us a KFC and deliver it for us which was great as we have been isolating all over Xmas, unfortunately when he arrived at our house there was a full meal missing from the order. (Not just fries or a piece of chicken etc, a full meal). so we called the store and spoke to the rudest individual available (Must be a KFC thing) who in no uncertain terms accused us of lying and and trying to get a free meal. at this point we corrected this inexperienced person and advised him he was incorrect, unfortunately he carelesly disagreed and threatened to call the police (for some strange reason) then he hung up. As you can imagine the story did not end there I called back and had a long discussion with the same person about how to behave as a adult which I will not bore you with, however I am now being referred to someone at KFC head office regarding this matter such is the seriousness of my experience with this store”
“half order missing ..... charged 33 pounds for 8 pieces of boneless chicken 2 portions of chips and 2 gravy dips. Rang KFC who told us it was.nothing to do with them and we had to.contact user...even though KFC incorrectly packaged the meal”
“Recently visited the branch in Exeter, Devon, Sidewall Street. Was late evening, not busy at all. The server I noticed wasn't smiling, greeting or even talking to the customers. When my turn I approached the counter and waited. He didn't smile, greet or make any attempt at conversation. I decided not to engage either, and just stared at him....until he spoke to ask "yes?"..... laughable. I felt like saying "look mate, it's not my fault you're doing this job and if you don't like it, why don't you go elsewhere?"...".you're not doing me any favours"The problem with this particular branch though, is that on general the service is always SHOCKING and if it wasn't for the fact that I LOVE KFC, and there aren't that many to choose from in my area, I would NEVER go back. I mean WHY WOULD I? EPIC FAIL.”
“Me and my son got food poisoning from t wells kfc before they shut. I complained about it and got a £10 kfc voucher which I sent back . Then I was told the case was closed.”
“I had an accident in the cleveleys kfc branch a glass shattered all over my feet cuttin my foot and the staff couldn’t have given a s h I t e worst kfc I’ve ever been to avoid like the plague and the food is absolute rubbish in fact probably about as rubbish as the staff AVOID AVOID AVOID AVOID”
“Nice food (at least apparently) but too often the locations are dirty and miserable, toilets with features partially operative. And now we have a sugar tax that is not included in the listed pricing but just added to the receipt. What a joke...”
“Got our simple 4 person order wrong twice. Had a taxi waiting outside and kept waiting about 20 minutes. Not to mention that after all that we got the wrong sauces.”
