If I could give no stars for this company I would. However, I have to give at least one to write a review. This company's customer service is appalling. I have ordered 4 vehicles from this company. Two of which were fine, the other two arrived damaged. Don't expect a full refund on any product you buy from Kids Electric Cars. You are fobbed off at every step.  1 vehicle I received a partial refund for and was also promised a free vehicle cover... I never recievd this cover, despite several enquiries regarding it's arrival. I no longer receive an acknowledgement for my quieries regarding the vehicle cover. The 2nd vehicle, was damaged and cracked. Bits of the plastic casing was missing as a result of the damage. This left the steering wheel loose as a result and unsafe to use. Photographic evidence was supplied on both occasions and we were initially promised a full refund. It can take weeks for the company to deem you with a response to your complaint and when they do acknowledge it, they quickly change their tune along the way. They begin by placating you and promising you a refund and then they change their agreement and do everything possible to NOT give you a refund. Having contacted Consumer Direct Wales regarding this issue, and having been told that I am well within my rights to demand a refund, this company still REFUSE to comply. This case has been ongoing for 5 months! I have evidence of all correspondence with this company. AVOID THIS COMPANY!!! There are other sites you can purchase electric cars from which are also cheaper. I DO NOT RECOMMEND KIDS ELECTRIC CARS.