Disgraceful packaging and lack of… Disgraceful packaging and lack of respect for their luxury items. And shockingly rude customer service. Completely ignored until i posted a bad review. Several calls and emails ignored! I spoke with someone called conor before ordering a beautiful piece of genisis and a cashmere blanket who assured me it would be packaged so well i could have it sent direct to the bride and groom recipients! Flimsy damp box genisis broken and cashmere throw thrown in at the bottom of the box squashed up creased and full of pieces of cardboard. It had Zero protection no bag no care bag at all. They have now said in a reply this is normal they do not put any throws in bags or any care bag etc!!! Ridiculous!! The other business have sent me the blanket And assured me it will areive in a care bag. They were not surprised when i told them about the kilkenny shop. Rude emails very unhelpful. I have had to reorder the blanket / throw through another much more professional business in ireland do not buy from kilkenny shop. Imagine if i had it sent to the recipients direct! The throw now looks old after removing the cardboard pieces. I have videos and photos of the box being opened on arrival and have sent to them numerous times. They eventually resent the genisis which has not yet arrived!!