Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,360 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived broken in shipment, but replacement was handled easily, packed extremely carefully -- and the item was great in the end.”

Helpful Report

Posted 3 hours ago

“Great product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again.”

Helpful Report

Posted 5 hours ago

“Only 3 of the 5 items were correct. I wrote to complain directly and no response. Poor service when things are not right”

Helpful Report

Posted 7 hours ago

Hi there, Thank you for your feedback. We’re genuinely sorry to hear that your order was not fulfilled correctly and for the lack of response to your complaint. We understand how frustrating this must be. Please know that we take these matters seriously and will ensure that your concerns are addressed. Can you resend the email to info@kilkennygroup.com please as we have not received an email from you as of yet. Warm regards, Team Kilkenny Design

Posted 6 hours ago

“Item delivered on time , and was beautiful as per photo . Very happy would definitely order again off Kilkenny site”

Helpful Report

Posted 9 hours ago

“I not recieved the items”

Helpful Report

Posted 2 days ago

“I am still waiting for my package.”

Helpful Report

Posted 4 days ago

“Quality products that bring my Irish heritage to life.”

Helpful Report

Posted 4 days ago

“Disappointed as when I ordered my Ayu product it said there was a free gift. The gift was in stock for sale but was not sent with my order. I contacted Kilkenny via chat and was told I would get a reply in 24 hours. No reply.”

Helpful Report

Posted 4 days ago

“Very happy with my shawl and hot water bottle! And was delivered very quickly.”

Helpful Report

Posted 5 days ago

“Quickly delivered and a good quality product. Will use again”

Helpful Report

Posted 5 days ago

“The site was easy to navigate and fragile items delivered quickly and safely.”

Helpful Report

Posted 6 days ago

“The item was scheduled to be delivered more than 6 weeks ago. All I am able to find through the tracking number is that it has been sitting in Louisville Kentucky for pick up. I have attempted to contact both Kilkenny and UPS to report that it is at the wrong location, it need to go to Spokane Washington. All I get for an answer is : it is scheduled to be delivered tomorrow between 1:45 and 3:45. I have gotten this staement 6 times already as has the person it is supposed to be to get it and still nothing. I have requested it be resent and still nothing. At this point I will never recommend your company due to its lack of concern for your customer”

Helpful Report

Posted 1 week ago

“My nephew is getting married next year. I buy champagne flutes as an engagement gift for my nieces and .nephews. These champagne flutes are by far the prettiest flutes. I would buy from Kilkenny Design again in a heartbeat. Thank you so much.”

Helpful Report

Posted 1 week ago

“Great products and super sales event. Best delivery service used by Kilkenny. Ensuring safe receipt ( no missing or broken parcel) Thank you”

Helpful Report

Posted 1 week ago

“Good quality, excellent service, well packed items when delivered”

Helpful Report

Posted 1 week ago

“While visiting Ireland from the US, I wanted to purchase a decanter set for my brother. I found one online and had it shipped. It was held up in Customs for two weeks, but Laura was helpful in resolving the issue.”

Helpful Report

Posted 1 week ago

“My order is stuck in Philadelphia at UPS office since September 10th. Kilkenny rep says there is nothing they can do that I have to contact my local UPS office - but I don’t have an office any besides I paid Kilkenny Shop for this order they have the relationship with carrier not me. I paid for this to be delivered to me - I feel like I’m on my own.”

Helpful Report

Posted 1 week ago

“Super Produkts. Fairen prime. Super quality.”

Helpful Report

Posted 1 week ago

“Easy to order online via website. Fast delivery. Well packaged. Quality items. Highly recommended.”

Helpful Report

Posted 1 week ago

“I ordered some items online and they arrived withinfew days.”

Helpful Report

Posted 1 week ago

Kilkenny Design is rated 4.5 based on 3,360 reviews