Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 1,979 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 1,979 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very easy to use with very prompt delivery.”

Helpful Report

Posted 14 hours ago

“Great service & prompt delivery”

Helpful Report

Posted 2 days ago

“Very impressed with the speed of the delivery.”

Helpful Report

Posted 2 days ago

“Very friendly staff. Fabulous selection of clothes bags Jewellery etc. Love this shop.”

Helpful Report

Posted 2 days ago

“Great shopping experience! Fast service.”

Helpful Report

Posted 2 days ago

“Beautifully made”

Helpful Report

Posted 2 days ago

“Shipping charge very high, but otherwise all good.”

Helpful Report

Posted 2 days ago

“I found the staff in Nutgrove very pleasant and helpful. I was a bit annoyed though after purchasing a guess bag that there as a charge for a paper bag to put it in. Generally I carry my own carrier bags but the bag I purchased was too big for them. Other than that, Kilkenny Shop is a lovely shop to browse around and maybe treat yourself to something nice.”

Helpful Report

Posted 5 days ago

“Fast delivery, good value products”

Helpful Report

Posted 1 week ago

“No confirmation that product has been delivered”

Helpful Report

Posted 1 week ago

“I love shopping at Kilkenny and was so glad to discover that I could order online and have goods shipped to the UK. Quality brands and great sale reductions.”

Helpful Report

Posted 1 week ago

“Great choice of accessories and fast delivery. Very Happy Customer.”

Helpful Report

Posted 1 week ago

“I am pleased with the product itself, as I have purchased it before from another source. However, I would like to mention my experience with the customer service at Kilkenny Design. After placing my order, I noticed that the shipping address was incomplete despite providing a full address. I called the customer service number provided in the email confirmation, but the representative was unhelpful instructing me to send an email instead. Despite sending an email requesting an update to my address, I did not receive any response. After more than a week had passed since my order was shipped, I visited the post office to inquire about my package. With the help of a post office employee, I was able to locate and retrieve my parcel. Unfortunately, due to this experience, I will not be purchasing from Kilkenny Design again.”

Helpful Report

Posted 1 week ago

“I always buy from Kilkenny online, put 2items in the bag. Had left my bag in my daughter’s car, bye the time I got it next day the 1 of the items were gone. Was disappointed. Thank you.”

Helpful Report

Posted 1 week ago

“Great value, well packed Orla Kiely bowels, delivery on time”

Helpful Report

Posted 1 week ago

Dear D, Thank you so much for your exceptional 5-star rating of Kilkenny Design! We truly appreciate your kind words and the time you took to share your experience with us. We're thrilled to hear that you found our Orla Kiely bowls to be great value and that they were well packed for delivery. We pride ourselves on providing quality products and ensuring they reach our customers in perfect condition and on time. Furthermore, we'd like to express our gratitude for your continued loyalty to Kilkenny Design. It's customers like you who inspire us to continually strive for excellence in all aspects of our service. Once again, thank you for your fantastic review and for choosing Kilkenny Design. We look forward to serving you with more delightful products in the future. Warm regards, Kilkenny Design Team

Posted 1 week ago

“Good customer service. Received a painting badly damaged and there was a seamless return policy and i received a replacement item intact in no time at all. Would recommend.”

Helpful Report

Posted 1 week ago

Dear Shauna, Thank you so much for taking the time to give us a 5-star rating for Kilkenny Design. We truly appreciate your kind words and recommendation. We are delighted to hear that you had a positive experience with our customer service. We strive to provide the best service possible, and it is wonderful to know that our return policy was seamless for you. We understand that receiving a damaged painting can be disappointing, but we are glad we could resolve the issue promptly and provide you with a replacement item in perfect condition. Once again, thank you for your support and recommendation. It means a lot to us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. Best regards, Kilkenny Design Team

Posted 1 week ago

“prompt and excellent service”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We genuinely appreciate your support and are thrilled to hear that you had a great experience with us. Providing prompt and excellent service is something we strive for, so it's fantastic to see that reflected in your feedback. Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Posted 1 week ago

“Very pleased with my Belleek jug from Kilkenny. It arrived Ed well packed and with a few days of ordering”

Helpful Report

Posted 2 weeks ago

Dear Patricia, Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you are very pleased with your Belleek jug from Kilkenny Design. Our team always strives to ensure that your order arrives in excellent condition and within a few days of ordering. We truly appreciate your support and look forward to serving you again in the future. Warm regards, Kilkenny Design team

Posted 1 week ago

“Love the clothes bit disappointed to see them reduced week after purchase”

Helpful Report

Posted 2 weeks ago

Dear Theresa, Thank you so much for rating Kilkenny Design with 4 stars! We truly appreciate your feedback and support as a loyal customer. We are thrilled to hear that you love our clothes! We strive to provide the best quality and stylish pieces for our customers. However, we understand your disappointment in seeing certain items we recently purchased being reduced in price. We apologize for any inconvenience caused by this and assure you that we constantly review and update our pricing to offer the best value for our customers. Thank you again for taking the time to share your experience and thoughts with us. We value your loyalty and look forward to serving you in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Best regards, Kilkenny Design Team.

Posted 1 week ago

“The shop assistant was fantastic, so helpful.”

Helpful Report

Posted 2 weeks ago

Dear Elizabeth, Thank you so much for your incredible 5-star rating of Kilkenny Design! We truly appreciate your support and loyalty as a customer. We're delighted to hear that you found our shop assistant to be fantastic and helpful. They strive to provide exceptional customer service and make every visit a memorable one. Your kind words will surely motivate them to continue their fantastic work. Once again, thank you for your continuous support and for being a loyal customer of Kilkenny Design. We look forward to serving you again in the future! Warm regards, Kilkenny Design Team.

Posted 1 week ago

Kilkenny Design is rated 4.4 based on 1,979 reviews