Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 2,001 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my recent purchases, they arrived quickly and were well packaged, the items themselves were exactly as advertised and have already been worn and admired.”

Helpful Report

Posted 1 month ago

Dear Emer, Thank you so much for your fantastic 5-star rating of Kilkenny Design. We truly appreciate your kind words and are thrilled to hear that you were delighted with your recent purchases. It warms our hearts to know that your items arrived promptly and were well packaged. We take great pride in ensuring that our products are accurately advertised, and it brings us joy to hear that they exceeded your expectations. It's even more delightful to hear that you've already had the pleasure of wearing and receiving admiration for them. Your support means the world to us, and we are grateful for your trust in our brand. We look forward to serving you again and providing you with many more wonderful experiences at Kilkenny Design. Warmest regards, Kilkenny Design Team

Posted 1 month ago

“Awful returns and exchange program, very difficult to manage with UPS.”

Helpful Report

Posted 1 month ago

Hi Josh, Thank you so much for taking the time to share your feedback about your experience at Kilkenny Design. We truly appreciate your valuable input and apologize for any inconvenience caused. We are sorry to hear about the issues you encountered with our returns and exchanges, particularly the difficulty in managing it with UPS. Your feedback is extremely important to us, as we strive to continually improve our services. We would love to further understand your concerns and explore how we could enhance our returns and exchange process. Could you kindly provide more details on the challenges you faced with UPS? This would assist us in finding a solution that meets your needs and ensures a smoother experience for all our customers. Best regards, Kilkenny Design Team

Posted 1 month ago

“My item arrived promptly and well packaged. Item looked and fit as described. It is so comfortable, Thank you.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of Kilkenny Design! We greatly appreciate your feedback and are delighted to hear that your item arrived promptly and well packaged. It's wonderful to know that the item looked and fit as described, and above all, that it is comfortable. Your satisfaction is our top priority, and we are thrilled to have provided you with a positive shopping experience. Once again, thank you for choosing Kilkenny Design, and we look forward to serving you again in the future!

Posted 1 month ago

“I found the quality of my order very good as I expected. However your customer service department was poor. The bot timed out before answering my query, no one answered the phone, one email elicited a non answer and the next was ignored. My query was simple. AN Post tracking reported that my order hadn't been received, I just needed confirmation that it had been sent. I paid for express delivery to Europe as I wanted the goods before I went away. In the event they arrived in time but I had the worry that they wouldn't when better customer service could have put my mind at ease.”

Helpful Report

Posted 1 month ago

Dear Elaine, Thank you so much for taking the time to write such a lovely review of Kilkenny Design. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Our team here at Kilkenny Design works hard to ensure that every customer leaves happy and satisfied, so it's wonderful to know that we're meeting that goal. We strive to provide a personalized and friendly experience to each and every customer. If there's anything else we can assist you with or if you have any further questions, please do not hesitate to reach out to us. We are always here to help and want to make sure you're completely satisfied with your experience at Kilkenny Design. Thank you once again for your kind words and for choosing us as your shopping destination. We look forward to serving you again in the future! Best regards, Kilkenny Design Team.

Posted 3 weeks ago

“V efficient - from order to delivery”

Helpful Report

Posted 1 month ago

Dear Deirdre, Thank you so much for your amazing 5-star rating of Kilkenny Design! We truly appreciate your support and patronage. We are thrilled to hear that you found our service to be very efficient - from order to delivery. It is always our goal to provide a seamless and timely experience for our valued customers like yourself. Once again, thank you for choosing Kilkenny Design and for taking the time to share your positive experience. We look forward to serving you again in the future! Best regards, Kilkenny Design Team

Posted 1 month ago

“bought the cream Lennon Courtney swing coat in a size large after trying on a medium in the Kilkenny shop. The coat arrived in very crumbled condition and there were two light grey stains either side on the bottom of the coat. the sizing was also strange, the large having alot more material and it sat funny on relative to the medium size I have tried on in store. the return had to be paid for,l with An Post, however the refund was quick. I was very disappointed with the way the garment arrived, crumbled and creased, considering the €200 price tag. I was also surprised that the cost to buy it in store was €240, while it was €200 online”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for taking the time to share your feedback with us regarding your recent experience at Kilkenny Design. We truly appreciate your valuable input and apologize for the issues you encountered with your purchase of the Lennon Courtney coat. We understand your disappointment with the crumbled and creased condition in which the garment arrived, especially considering its higher price tag of €200. Please accept our sincere apologies for any inconvenience caused. We strive for the utmost care in packaging and shipping our products, and it is disheartening to hear that we fell short in this instance. We appreciate you bringing the pricing difference to our attention as well. Rest assured, we continuously monitor and adjust our pricing to offer the best value to our customers. We will review our store and online pricing to ensure consistency and transparency moving forward. Once again, we extend our sincere apologies for the inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Kind regards, Kilkenny Design Team

Posted 1 month ago

“Beautiful items, well packaged. Having to pay Custom Charges puts me off buying again. Think your getting a bargain in the sale and get billed for tax 🤔”

Helpful Report

Posted 1 month ago

Hi Amanda! Thank you so much for your wonderful feedback on Kilkenny Design. We're absolutely thrilled to hear that you had such a positive experience with us! Our team works hard to create a welcoming and enjoyable shopping atmosphere, so it's truly gratifying to know that we are doing something right to make our customers happy. We strive to provide exceptional service and ensure that each customer feels valued and appreciated. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We are always here to help and would be more than happy to assist you in any way we can. Thank you again for taking the time to share your feedback. We truly appreciate it! Warmest regards, [Your Name]

Posted 3 weeks ago

“Excellent experience. Order delivered promptly and everything ordered is perfect. Love the blue bag and tennis bracelet especially.”

Helpful Report

Posted 1 month ago

Dear Janet, Thank you so much for your glowing 5-star rating of Kilkenny Design! We truly appreciate your kind words and positive feedback. We are thrilled to hear that you had an excellent experience with us, and we're glad to know that your order was promptly delivered and everything you ordered is perfect. Your appreciation for the blue bag and tennis bracelet especially warms our hearts! It brings us immense joy to know that our products have made you happy. At Kilkenny Design, we strive to deliver the highest quality items and provide exceptional service, so your satisfaction means the world to us. Once again, thank you for taking the time to share your feedback. We appreciate your support and are thrilled to have you as a happy customer. If you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out to us. Wishing you all the best, and we look forward to serving you again in the future! Warm regards, Kilkenny Design Team!!

Posted 1 month ago

“I have always loved your woolen blankets. I purchased one several years ago for my daughter,and always wanted to purchase another fo myself! It didn't disappoint! So warm and soft. Quality workmanship.”

Helpful Report

Posted 1 month ago

Dear Mary, Thank you so much for your 5-star rating of Kilkenny Design! We truly appreciate your kind words and are thrilled to hear that you have always loved our woolen blankets. Your support and satisfaction mean the world to us. We're delighted to know that the blanket you purchased several years ago for your daughter has lived up to your expectations. Quality workmanship and creating warm and soft products are our top priorities. We're glad to hear that we didn't disappoint and that you have wanted to purchase another one for yourself. Please don't hesitate to reach out if there's anything else we can help you with. We would be more than happy to assist you in any way we can. Thank you again for your wonderful feedback, Mary! Warmest regards, Kilkenny Design Team!!

Posted 1 month ago

“Delivery method poor as well As the sizing information”

Helpful Report

Posted 1 month ago

Hi Stephanie, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Kilkenny Design. We want to extend our sincere apologies for the poor delivery method you experienced. This is certainly not the level of service that we strive to provide our valued customers like yourself. Furthermore, we take note of your mention regarding the sizing information. We understand the importance of accurate sizing details, and we apologize for any inconvenience caused. Your feedback helps us identify areas where we can improve, and we would appreciate any specific suggestions or recommendations you may have to make things better. Kind Regards, Kilkenny Design Team

Posted 1 month ago

“My items were delivered in a timely manner and the quality of products were very good. Customer service was very efficient and timely.”

Helpful Report

Posted 1 month ago

Hi Luisa, Thank you so much for taking the time to share your feedback about your experience with Kilkenny Design. Firstly, allow us to apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be, and we sincerely apologize for falling short of your expectations in this regard. Your feedback is valuable to us, and we would like to better understand the issues you faced. Could you kindly provide us with more details about your order, such as the order number, to info@kilkennygroup.com so we can investigate the situation further. If you have any further concerns or questions, please do not hesitate to reach out to us. We're here to assist you. Kind regards, Kilkenny Design Team

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

Dear Martina, Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your kind words and support for Kilkenny Design. It brings us immense joy to know that you had such a positive experience with us. Excellent service is at the heart of everything we do, and we are glad to see that it resonated with you. Our team works diligently to ensure that our customers receive the highest quality products and exceptional service, so it's fantastic to hear that it shone through during your visit. Once again, we are grateful for your feedback and for choosing Kilkenny Design. We look forward to serving you again in the future! Warm regards, Kilkenny Design Team!!

Posted 1 month ago

“Very good”

Helpful Report

Posted 1 month ago

Dear DEIRDRE, Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a very good experience at Kilkenny Design. Your support as a loyal customer means the world to us. Once again, thank you for your positive feedback and for choosing Kilkenny Design. We can't wait to welcome you back soon! Best regards, Kilkenny Design Team!!

Posted 1 month ago

“Really nice products and a great choice . Customer service is excellent and delivery times five star. Highly recommended. A very satisfied customer.Thank you.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing 5-star rating of Kilkenny Design! We are absolutely thrilled to hear that you enjoyed your experience with us. We are thrilled to know that you found our products to be really nice and enjoyed the great variety we offer. Our team takes great pride in providing excellent customer service, and we are glad to hear that it met your expectations. We also strive to ensure that our delivery times are top-notch, so it's fantastic to hear that you were impressed with our quick and reliable shipping. Your recommendation means the world to us, and we are delighted to have you as a very satisfied customer. Thank you once again for your kind words and for choosing Kilkenny Design. Best regards, Kilkenny Design Team!!

Posted 1 month ago

“I purchased the lovely Irish coffee mugs. Beautifully made, the recipe is itched unto the glass everyone loved them. I also purchased the Belleek mug. Just beautiful. Such quality merchandise at very reasonable price. My first purchases from Kilkenny Shop. A great find.”

Helpful Report

Posted 1 month ago

Dear Carolyn, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We are thrilled to hear that you enjoyed your experience with us and that you are satisfied with your purchases. We are delighted to hear that you found the Irish coffee mugs beautifully made and loved the etched recipe on the glass. It's always great to know that our customers appreciate the attention to detail. The Belleek mug is indeed a stunning piece, and we're pleased to hear that you were impressed with its quality. At Kilkenny Design, we take pride in offering quality merchandise at reasonable prices, and we're thrilled that you found us to be a great find. We hope that your first purchases from us are just the beginning of a long-lasting relationship, and we look forward to serving you again in the future. Thank you again for your fabulous review, and please feel free to reach out if there is anything else we can assist you with! Warm regards, Kilkenny Design Team.

Posted 3 weeks ago

“On time delivery and solid customer service. Wasn't sure what to expect order from Ireland to USA. Highly recommend.”

Helpful Report

Posted 1 month ago

Hi Tracy, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“I ordered a Barbour Bradford forest vest on sale. I received a Barbour Bradford vest in navy at a clearance price. No one communicated that the forest color was not available. Iin an email from the company confirmed the product was forest. When I received the navy vest no one mentioned a discount or adjustment for the substituted product. Really disappointed in the fact that no one offered an adjustment and it took two weeks to hear back from Kilkenny. Very poor customer service.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for taking the time to leave your review. I am very sorry about the mix up in colours with the vest received, I will have our team look into this in the warehouse. I have looked into this further for you and I can see one of my colleagues was in contact with you last week and the adjustment was offered and accepted. If you need anything else please dont hesitate to email info@kilkennygroup.com Kind Regards, Kilkenny Design Team

Posted 1 month ago

“I am happy with my previous purchases and I am awaiting a further order this week Looking forward to it .”

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Posted 1 month ago

Hi Margaret, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Very good. Delivery very fast”

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Posted 1 month ago

Hi Carmel, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“I bought the initial chain. I couldn't believe it when I opened it. It was SO tiny, it was like something you would pay about €3 from a Chinese website. Paid €54.00. I wouldnt haven't have minded if it had said how tiny it was in the description. And when I emailed the company they just said its a standard size, ot is not. So be aware before you buy this.”

Helpful Report

Posted 1 month ago

Hi Andrea, Thank you for taking the time to leave your review I am very sorry that the chain was smaller than expected, I will have our web team look into how this appears online. For any queries regarding sizes, etc we are available to help at info@kilkennygroup.com & on 021 4308392 Kind Regards, Kilkenny Design Team

Posted 1 month ago

Kilkenny Design is rated 4.4 based on 2,001 reviews