Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,024 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this occasion, very disappointed with the 3 boxed sock sets. They had price stickers on them, obviously for a long time as they are difficult to remove and look messy. There were unsuccessful attempts to remove some of the stickers- half done which also does not look great.”

Helpful Report

Posted 2 weeks ago

Hi Maria, I’m sorry to hear the boxed sock sets had price stickers that were difficult to remove and left a messy appearance. That isn’t how we want items to arrive. Kind regards, Team Kilkenny Design

Posted 1 week ago

“Very disappointing order arrived late I was going away to a birthday party had not arrived had to buy another gift I did ring customer service when it had not arrived explained to person on phone needed it for next day apologised got it dispatched but still didn’t arrive on time when it had not arrived following day could not get through to customer service went to messaging service instead as phone lines busy but they were unable to help have had ordered previously fro here and no problems but would not do so again there was an offer of free postage when I ordered but have preferred to pay for delivery and have received it in time”

Helpful Report

Posted 2 weeks ago

Hi Ger, I’m sorry to hear your order arrived late and that contacting us was difficult. We appreciate your feedback and will pass onto the team. Kind regards, Team Kilkenny Design

Posted 1 week ago

“I ordered 3 boxes of candles and 1 box of Lennon and Courtney flutes. The Box had been opened to wrap the top of the glasses in bubble wrap but the box was damaged. I bought this as a gift so I cannot use it now for that purpose. Also 2 of the boxes of candles were a bit damaged in the corners. I know they were ex christmas stock but should be more carefully handled.”

Helpful Report

Posted 4 weeks ago

Hi Maureen, I’m sorry to hear your gift was damaged in transit and that the candle boxes arrived in less than perfect condition. I understand how disappointing that must be. If you’d like us to look into this, please share your order number and any photos of the packaging and damages, and we’ll see what we can assist with. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“Mail order with Kilkenny design is fine. I made my purchase and received it in good time and was very happy. However I would like to record that I am extremely disappointed that the shop in Galway is now gift shop only, selling mainly merchandise from Guinness. the variety that was once in that store is no longer available and this is a huge loss now to Galway, both locals and to tourists. I’m so disappointed.”

Helpful Report

Posted 1 month ago

Hi Sinéad, Thank you for taking the time to contact us and share your feedback. I am sorry to hear how disappointed you were following your recent visit to our Galway store. I completely understand that the changes to the store came as a surprise, particularly if you have been accustomed to browsing our wider range of gifts, artwork, jewellery and homeware over the years. The decision to change the product mix in our Galway store was made following a trial last year, which proved to be very successful. As the store is located in a busy tourist area, we have adapted the range to better cater for the main customer base in that location. While this has been well received overall, we do appreciate that it means our local customers may not find the same selection they have enjoyed in the past. As we move towards the Christmas season, the store will once again stock our Christmas gift collections and gift sets, providing a much broader selection for seasonal shopping. In the meantime, if there is a particular item you are looking for that is not available in the Galway store, our team would be more than happy to assist you with our Store to Door service. This allows us to arrange for products from another Kilkenny Shop location to be delivered directly to your home, ensuring you still have access to our full range. We genuinely value your feedback, and I will ensure your comments are shared with our retail and buying teams. Thank you again for taking the time to let us know your thoughts, and I do hope we have the opportunity to welcome you back in the future. Warm regards, Team Kilkenny Design

Posted 2 weeks ago

“Was not happy with the purchase. Reached out to see if could be returned. It was a face cream so I wasn’t sure I could return but Kilkenny NEVER responded”

Helpful Report

Posted 2 months ago

Hi Patti, I’m really sorry you didn’t receive a response when you asked about returning the face cream. That isn’t what we want you to experience. Can you ensure you reach out to info@kilkennygroup.com and the team can assist you further. Kind regards, Team Kilkenny Design

Posted 2 months ago

“Delivery was to be 2-3 working days. I chased up order with 3 phone calls and eventually my package arrived 7 days later. VERY DISAPPOINTING as it was a special birthday present”

Helpful Report

Posted 2 months ago

“The coat came very badly creased in a a very small box and even though I have it hanging over a radiator the creases have still not gone the coat itself is nice just hoping that the cresss will fall out”

Helpful Report

Posted 3 months ago

Hi Bernadette, Thank you for letting us know, and I’m sorry to hear the coat arrived creased. I understand how disappointing that is. If the creases persist, a gentle steam from a clothes steamer or hanging the coat in a steamy bathroom can help relax the fabric. We look forward to improving on your experience with us here at Kilkenny Design and look forward to exceeding your expectations the next time you shop with us. We truly value your feedback. Kind regards, Team Kilkenny Design

Posted 3 months ago

“Disappointed with the product, very expensive for the quality”

Helpful Report

Posted 3 months ago

Hi Dorothy, I’m really sorry to hear you’re disappointed with the quality of the product and its value. That isn’t what we aim for. We strive to ensure you feel confident in your purchase, and your feedback helps us improve. Almost all of our products are Irish Designs, with love, care and hard work put into every piece. Supporting local creatives, we attempt to stress quality over everything. Once again, we apologise and hope to build on your experience the next time you shop with us. Kind regards, Team Kilkenny Design

Posted 3 months ago

“Very disappointed with customer service .I bought a ceramic picture online,in "sale" Next day I noticed item on your website a lot cheaper Emailed customer services and was informed I had been on website for USA .As I explained I live in Northern Ireland and it was the only website I could buy on . Feel it is very unfair pricing policy I thought I had saved over £60in sale only to find it £10cheaper next day All I got back was a refund of €9 The details are on emails exchanged”

Helpful Report

Posted 3 months ago

Hi Anne, Thank you for getting in touch and I’m really sorry for the frustration caused by the pricing issue. I understand how disappointing this is. We can see that the team provided you with the link to the Irish website and have assisted you with a refund. If you require further assistance please reach out to Customer Service at info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 3 months ago

“Why put Killenny design on outside box of deliverys. Ruins surprise.”

Helpful Report

Posted 3 months ago

Hi Thomas, Thank you for your feedback. We completely understand how this could take away from the surprise, especially if the order is intended as a gift. Our branding is included on the outer packaging to help ensure parcels are clearly identified in transit and can be returned to us if there are any delivery issues. It also helps carriers handle and route items more efficiently. Many customers also find the branding helpful for recognising their delivery. That said, we really appreciate your comments and will pass this on to our team, as we know discreet packaging can be important for many customers. If you’re ordering a gift in future, please feel free to let us know and we’ll do our best to accommodate where possible. Kind Regards, Kilkenny Design Team

Posted 3 months ago

“I returned the two handbags I bought from Kilkenny Shop as I did not believe they were genuine leather.”

Helpful Report

Posted 4 months ago

“Service fine, just the item I purchased was poorly finished, Shannonbridge Milk carton jug, worst pourer I have found, the lip of the jug was terrible. For the price, expected better item.”

Helpful Report

Posted 4 months ago

“some of my dishes arrived broken”

Helpful Report

Posted 4 months ago

Hi Dee, I’m really sorry to hear that some of your dishes arrived broken. We’d like to fix this quickly for you. Please email us with your order number and photos of the damaged items so we can assess and arrange a replacement or refund as you prefer. Email us at info@kilkennygroup.com with your order details. Kind regards, Team Kilkenny Design

Posted 4 months ago

“I had put in my order almost a month ago and paid for express shipping, and still have not received it. I also have not received an update from customer service yet after inquiring.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry your order hasn’t arrived, we understand how frustrating this is. I can see a member of our team has been in contact with you to advise on next steps. Kind regards, Team Kilkenny Design

Posted 5 months ago

“We still have not received the product.”

Helpful Report

Posted 5 months ago

Hi Kristen, I’m really sorry you still haven’t received your product. We’d like to help resolve this quickly. Please reply with your order number and the email used for the purchase, or send this information to info@kilkennygroup.com so our team can investigate the delay and advise next steps. Kind regards, Team Kilkenny Design

Posted 4 months ago

“The shop/ delivery was fine but the product is losing colour already. Disappointed.”

Helpful Report

Posted 6 months ago

Hi Rachel, We’re really sorry to hear the product is losing colour already. We’d like to investigate this with you and make it right. Please email info@kilkennygroup.com with your order number, a brief description of the issue, and photos if possible so we can review with our product team and arrange the best resolution. Kind regards, Team Kilkenny Design

Posted 5 months ago

“I have still not received my package that I ordered over a month ago. It is not Kilkenny shop problem, just letting them know that I haven’t even received it in order to review it”

Helpful Report

Posted 6 months ago

Hi there, We’re really sorry to hear your package hasn’t arrived after a month. We can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 6 months ago

“Ordered on 1/27 and still not delivered. I am sure it will be fine once it gets here but it seems like it is taking much longer than usual.”

Helpful Report

Posted 6 months ago

Hi there We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com

Posted 6 months ago

“Very slow delivering items, i needed the item for a birthday present, and it was late been delivered so had to buy something else. 12 days delivery is excessive for an irish company.”

Helpful Report

Posted 6 months ago

“I recently purchased a few Christmas gifts online from the Kilkenny Shop. Upon receiving them I was happy with the majority of my puchases. However, there was one item that I was unhappy with. It was a 'Tipperary' branded tree ornament. The quality was not what I expected, especially as I was intending to gift the item. When I raised a ticket with the Customer Care team online I found their response to be less than helpful and it did not address my complaint. When I responded stating that I would ideally like a replacement I was told the item was out of stock and that was the end of the conversation. I was really disappointed with this. To be fair, I have always had a positive experience when shopping with the Kilkenny Shop on previous occasions. It is just a pity that this occasion has made me question their quality and customer care overall. If you can't view the quality of the products in store then I would be reluctant to recommend anyone buy online due to the lack of real care when raising an issue.”

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Posted 8 months ago

Kilkenny Design is rated 4.5 based on 4,024 reviews