Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,561 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a few Christmas gifts online from the Kilkenny Shop. Upon receiving them I was happy with the majority of my puchases. However, there was one item that I was unhappy with. It was a 'Tipperary' branded tree ornament. The quality was not what I expected, especially as I was intending to gift the item. When I raised a ticket with the Customer Care team online I found their response to be less than helpful and it did not address my complaint. When I responded stating that I would ideally like a replacement I was told the item was out of stock and that was the end of the conversation. I was really disappointed with this. To be fair, I have always had a positive experience when shopping with the Kilkenny Shop on previous occasions. It is just a pity that this occasion has made me question their quality and customer care overall. If you can't view the quality of the products in store then I would be reluctant to recommend anyone buy online due to the lack of real care when raising an issue.”

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Posted 1 week ago

“Items finally arrived but was disappointed to have to contact Customer Services 3 times without a reply”

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Posted 1 week ago

“Long delay in delivering with no explanation or apology. Also excessive packaging.”

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Posted 1 week ago

“Bought necklace and presentation looks brutal , paid €245 and looks like it came from a lucky bag ! I’m sorry !”

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Posted 2 weeks ago

Hi there, We’re very sorry to hear you’re unhappy with the necklace and presentation. This isn’t the experience we want for you. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“What I ordered looked like it had just been thrown into the box. I had ordered candles as gifts & the kids of the boxes were partly open. I also ordered a cushion & that was stuffed in. It was very disappointing.”

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Posted 3 weeks ago

“The items were not wrapped they just had brown paper in the box with them. The box was too big for the items. GLS delivered the box which was totally bashed on all sides. Fragile was written on the tape only but no care was taken. Out of 7 items 3 were not fit to give as presents. After numerous phone calls and emails it ended up replacements were sent by A Post and they were amazingly wrapped up in the correct sized box 👏 GLS said they called twice for the return items but they never did as I was at home the whole time after having a total knee replacement. The whole experience was solved in the end. I have another parcel being delivered from GLS from Kilkenny today so hopefully it will be ok. Normally I would not do so much on line but due to the operation navigating on crutches around the busy shops it was easier this year to get them delivered or so I thought.”

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Posted 3 weeks ago

“My order was handled quickly and easily but I wanted an electric setup for U.S. connections, was told it only came with U.K. connection. I had to buy the U.S. electric directly from Belleek (30 euro) after being told by Kilkenny Design that it only came with U.K. Won't be shopping here again.”

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Posted 1 month ago

“Very poor service after email and several phone calls my order arrived after 4weeks”

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Posted 2 months ago

“The item I purchased online and received was perfect but the packaging was extremely disappointing, there is no branding on the box of the bracelet and considering it is a gift for someone else I am disappointed. I contacted customer service by email but unfortunately no reply. The products from Kilkenny Shop are all beautiful, I have purchased items previously and never had any issues but on this occasion customer service is not up to scratch”

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Posted 3 months ago

“The bag was awful cheap looking and not functional. Donated it to charity shop”

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Posted 4 months ago

“Ordered online - very happy with the products and how they were packed. Unfortunately it took a full week for delivery from Dublin to Dublin.”

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Posted 4 months ago

“The dress I purchased is lovely but is wrongly sized. I ordered a 16/18 size but dress is actually an 18/20 size. I am very disappointed”

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Posted 5 months ago

Hi Denise, Thank you for your feedback. We're really sorry to hear that the sizing of the dress you received did not match what you ordered. We understand how disappointing this can be. We appreciate you bringing this to our attention, and your comments will help us improve our sizing guidance moving forward. If there is anything more we can do to assist you, please let us know via info@kilkennygroup.com. Warm regards, Team Kilkenny Design

Posted 5 months ago

“Ordering was easy but there was nearly a two week delay in delivery - that is understandable if it has to be ordered in but I didn’t find this out until I emailed to see what the delay was. I feel that should have been communicated sooner to me. Thank you.”

Helpful Report

Posted 5 months ago

Hi Anne, Thank you for your feedback. We're glad to hear that ordering was easy, but we sincerely apologize for the delay in delivery and the lack of communication regarding it. We completely understand how important timely updates are, and we appreciate you bringing this to our attention. Your comments will help us improve our communication in the future. If there's anything else we can assist you with, please reach out. Warm regards, Team Kilkenny Design

Posted 4 months ago

“It took 3 deliveries and several online contacts to receive the purchased item without damage. The 1st delivery of a glass Jewellery box was cracked and the 2nd arrived in a very dangerous state - completely smashed. Following online and telephone contact with a very nice lady the item arrived in perfect condition on the 3rd attempt.”

Helpful Report

Posted 5 months ago

Hi Bernadette, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced with your delivery. It’s disappointing when items don’t arrive in perfect condition, and we understand how frustrating this must have been for you. I can see my colleague made sure you received the order in perfect condition as detailed by yourself. If you need any further assistance or have any questions, please feel free to reach out. Warm regards, Team Kilkenny Design

Posted 5 months ago

“I bought an Alan ardiff mini butterfly chain and pendant unfortunately chain rusty and tarnished not the standard I would expect”

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Posted 8 months ago

Hi Cecilia, Thank you for your feedback. We sincerely apologize for the condition of the chain and pendant you received. It’s important to us to maintain high standards for our products, and we regret that we fell short in this instance. Your comments are invaluable as we strive to improve our quality control. If you would like to discuss this further, please don't hesitate to reach out to us. Best wishes, Kilkenny Design Team!

Posted 8 months ago

“To shop personally in Kilkenny shop is a pleasure, beautiful store, lovely stock onlii ok be for me was a nightmare. Wrong information given by telephonist was the start of it . I’d never shop online again”

Helpful Report

Posted 8 months ago

Hi Pat, Thank you for your feedback. We’re delighted to hear you enjoyed shopping in our Kilkenny store, but we're genuinely sorry to learn about your experience with our online service. It’s disappointing to know that you received incorrect information, and we understand how that can be frustrating. I can see my colleague has looked after you on this however if you wish to discuss further please email info@kilkennygroup.com Best regards, Kilkenny Design Team!

Posted 8 months ago

“Items were not correct size. Size 10 was like a 14”

Helpful Report

Posted 9 months ago

Hi Marian, Thank you for your review. We're sorry to hear that the size of the item you received did not meet your expectations. The item ordered by yourself was in a 12 so this may have been why it seemed larger to you if you had thought it was ordered in a size 10. Please feel free to reach out to our customer service team at info@kilkennygroup.com for assistance. We're here to help. Best regards, Kilkenny Design Team!

Posted 9 months ago

“Product is fine. But when delivery and associated cost amount to 1 Euro less than the purchased item cost (54 Euro purchase) why would bother to be a customer moving forward.”

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Posted 9 months ago

Hi there, Thank you for your review. We're sorry to hear that you found the customs charges to be unreasonably high compared to your purchase. We understand how important value is to our customers, and we appreciate your feedback on this matter. Canada have a low Customs threshold for items arriving in to the country. If there are any specific concerns or suggestions you’d like to share with us, please feel free to reach out to info@kilkennygroup.com. We're here to listen and help where we can. Best regards, Kilkenny Design Team!

Posted 9 months ago

“One of the mugs I ordered was broken when it arrived. I emailed to let you know and have not heard back. That was a month ago”

Helpful Report

Posted 9 months ago

Hi Mary, Thank you for sharing your experience. We're truly sorry to hear that one of the mugs arrived broken, That’s certainly not the level of service we aim to provide. I can see a reply was sent asking for images to you, can you please check your spam folder. We appreciate your understanding and hope to resolve this for you soon. Best regards, Kilkenny Design Team!

Posted 9 months ago

“My parcel never arrived ( via GLS delivery) After much frustration with GLS service I Eventually got lovely Kilkenny Design assistant ( cork office?) thru your helpline - who sent a substitute parcel asap. But it did take almost 3 weeks in total Totally missed the birthday for which the gift was bought.”

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Posted 10 months ago

Hi Bríd, Thank you for taking the time to share your experience. We're very sorry to hear that your parcel did not arrive in time for the special occasion. We understand how frustrating this situation must have been, especially when you were counting on it for a birthday gift. While we're glad to hear that our team was able to assist you with a substitute parcel, we completely understand that the delays were disappointing. Your feedback regarding the delivery service is important to us, and we will certainly address it to ensure improvements moving forward. We hope you'll consider giving us another chance in the future. Best wishes, Kilkenny Design Team!

Posted 9 months ago

Kilkenny Design is rated 4.5 based on 3,561 reviews