Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,676 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shop/ delivery was fine but the product is losing colour already. Disappointed.”

Helpful Report

Posted 2 weeks ago

Hi Rachel, We’re really sorry to hear the product is losing colour already. We’d like to investigate this with you and make it right. Please email info@kilkennygroup.com with your order number, a brief description of the issue, and photos if possible so we can review with our product team and arrange the best resolution. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“I have still not received my package that I ordered over a month ago. It is not Kilkenny shop problem, just letting them know that I haven’t even received it in order to review it”

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Posted 3 weeks ago

Hi there, We’re really sorry to hear your package hasn’t arrived after a month. We can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Ordered on 1/27 and still not delivered. I am sure it will be fine once it gets here but it seems like it is taking much longer than usual.”

Helpful Report

Posted 3 weeks ago

Hi there We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com

Posted 3 weeks ago

“Very slow delivering items, i needed the item for a birthday present, and it was late been delivered so had to buy something else. 12 days delivery is excessive for an irish company.”

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Posted 1 month ago

“I recently purchased a few Christmas gifts online from the Kilkenny Shop. Upon receiving them I was happy with the majority of my puchases. However, there was one item that I was unhappy with. It was a 'Tipperary' branded tree ornament. The quality was not what I expected, especially as I was intending to gift the item. When I raised a ticket with the Customer Care team online I found their response to be less than helpful and it did not address my complaint. When I responded stating that I would ideally like a replacement I was told the item was out of stock and that was the end of the conversation. I was really disappointed with this. To be fair, I have always had a positive experience when shopping with the Kilkenny Shop on previous occasions. It is just a pity that this occasion has made me question their quality and customer care overall. If you can't view the quality of the products in store then I would be reluctant to recommend anyone buy online due to the lack of real care when raising an issue.”

Helpful Report

Posted 3 months ago

“Items finally arrived but was disappointed to have to contact Customer Services 3 times without a reply”

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Posted 3 months ago

“Long delay in delivering with no explanation or apology. Also excessive packaging.”

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Posted 3 months ago

“Bought necklace and presentation looks brutal , paid €245 and looks like it came from a lucky bag ! I’m sorry !”

Helpful Report

Posted 3 months ago

Hi there, We’re very sorry to hear you’re unhappy with the necklace and presentation. This isn’t the experience we want for you. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 3 months ago

“What I ordered looked like it had just been thrown into the box. I had ordered candles as gifts & the kids of the boxes were partly open. I also ordered a cushion & that was stuffed in. It was very disappointing.”

Helpful Report

Posted 3 months ago

“The items were not wrapped they just had brown paper in the box with them. The box was too big for the items. GLS delivered the box which was totally bashed on all sides. Fragile was written on the tape only but no care was taken. Out of 7 items 3 were not fit to give as presents. After numerous phone calls and emails it ended up replacements were sent by A Post and they were amazingly wrapped up in the correct sized box 👏 GLS said they called twice for the return items but they never did as I was at home the whole time after having a total knee replacement. The whole experience was solved in the end. I have another parcel being delivered from GLS from Kilkenny today so hopefully it will be ok. Normally I would not do so much on line but due to the operation navigating on crutches around the busy shops it was easier this year to get them delivered or so I thought.”

Helpful Report

Posted 3 months ago

“My order was handled quickly and easily but I wanted an electric setup for U.S. connections, was told it only came with U.K. connection. I had to buy the U.S. electric directly from Belleek (30 euro) after being told by Kilkenny Design that it only came with U.K. Won't be shopping here again.”

Helpful Report

Posted 4 months ago

“Very poor service after email and several phone calls my order arrived after 4weeks”

Helpful Report

Posted 5 months ago

“The item I purchased online and received was perfect but the packaging was extremely disappointing, there is no branding on the box of the bracelet and considering it is a gift for someone else I am disappointed. I contacted customer service by email but unfortunately no reply. The products from Kilkenny Shop are all beautiful, I have purchased items previously and never had any issues but on this occasion customer service is not up to scratch”

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Posted 6 months ago

“The bag was awful cheap looking and not functional. Donated it to charity shop”

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Posted 7 months ago

“Ordered online - very happy with the products and how they were packed. Unfortunately it took a full week for delivery from Dublin to Dublin.”

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Posted 7 months ago

“The dress I purchased is lovely but is wrongly sized. I ordered a 16/18 size but dress is actually an 18/20 size. I am very disappointed”

Helpful Report

Posted 8 months ago

Hi Denise, Thank you for your feedback. We're really sorry to hear that the sizing of the dress you received did not match what you ordered. We understand how disappointing this can be. We appreciate you bringing this to our attention, and your comments will help us improve our sizing guidance moving forward. If there is anything more we can do to assist you, please let us know via info@kilkennygroup.com. Warm regards, Team Kilkenny Design

Posted 8 months ago

“Ordering was easy but there was nearly a two week delay in delivery - that is understandable if it has to be ordered in but I didn’t find this out until I emailed to see what the delay was. I feel that should have been communicated sooner to me. Thank you.”

Helpful Report

Posted 8 months ago

Hi Anne, Thank you for your feedback. We're glad to hear that ordering was easy, but we sincerely apologize for the delay in delivery and the lack of communication regarding it. We completely understand how important timely updates are, and we appreciate you bringing this to our attention. Your comments will help us improve our communication in the future. If there's anything else we can assist you with, please reach out. Warm regards, Team Kilkenny Design

Posted 7 months ago

“It took 3 deliveries and several online contacts to receive the purchased item without damage. The 1st delivery of a glass Jewellery box was cracked and the 2nd arrived in a very dangerous state - completely smashed. Following online and telephone contact with a very nice lady the item arrived in perfect condition on the 3rd attempt.”

Helpful Report

Posted 8 months ago

Hi Bernadette, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced with your delivery. It’s disappointing when items don’t arrive in perfect condition, and we understand how frustrating this must have been for you. I can see my colleague made sure you received the order in perfect condition as detailed by yourself. If you need any further assistance or have any questions, please feel free to reach out. Warm regards, Team Kilkenny Design

Posted 8 months ago

“I bought an Alan ardiff mini butterfly chain and pendant unfortunately chain rusty and tarnished not the standard I would expect”

Helpful Report

Posted 11 months ago

Hi Cecilia, Thank you for your feedback. We sincerely apologize for the condition of the chain and pendant you received. It’s important to us to maintain high standards for our products, and we regret that we fell short in this instance. Your comments are invaluable as we strive to improve our quality control. If you would like to discuss this further, please don't hesitate to reach out to us. Best wishes, Kilkenny Design Team!

Posted 11 months ago

“To shop personally in Kilkenny shop is a pleasure, beautiful store, lovely stock onlii ok be for me was a nightmare. Wrong information given by telephonist was the start of it . I’d never shop online again”

Helpful Report

Posted 11 months ago

Hi Pat, Thank you for your feedback. We’re delighted to hear you enjoyed shopping in our Kilkenny store, but we're genuinely sorry to learn about your experience with our online service. It’s disappointing to know that you received incorrect information, and we understand how that can be frustrating. I can see my colleague has looked after you on this however if you wish to discuss further please email info@kilkennygroup.com Best regards, Kilkenny Design Team!

Posted 11 months ago

Kilkenny Design is rated 4.5 based on 3,676 reviews