Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 1,971 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 1,971 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No confirmation that product has been delivered”

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Posted 8 hours ago

“Have not got my order that I ordered 15 mars and have not heard snytning why it becomes so late ! Tour sincerly Helena Medin”

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Posted 1 week ago

“Delivery method poor as well As the sizing information”

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Posted 3 weeks ago

Hi Stephanie, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Kilkenny Design. We want to extend our sincere apologies for the poor delivery method you experienced. This is certainly not the level of service that we strive to provide our valued customers like yourself. Furthermore, we take note of your mention regarding the sizing information. We understand the importance of accurate sizing details, and we apologize for any inconvenience caused. Your feedback helps us identify areas where we can improve, and we would appreciate any specific suggestions or recommendations you may have to make things better. Kind Regards, Kilkenny Design Team

Posted 3 weeks ago

“I ordered a Barbour Bradford forest vest on sale. I received a Barbour Bradford vest in navy at a clearance price. No one communicated that the forest color was not available. Iin an email from the company confirmed the product was forest. When I received the navy vest no one mentioned a discount or adjustment for the substituted product. Really disappointed in the fact that no one offered an adjustment and it took two weeks to hear back from Kilkenny. Very poor customer service.”

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Posted 3 weeks ago

Hi John, Thank you for taking the time to leave your review. I am very sorry about the mix up in colours with the vest received, I will have our team look into this in the warehouse. I have looked into this further for you and I can see one of my colleagues was in contact with you last week and the adjustment was offered and accepted. If you need anything else please dont hesitate to email info@kilkennygroup.com Kind Regards, Kilkenny Design Team

Posted 3 weeks ago

“I ordered a coat which I then paid to return as it was too big. I have since learnt that the customs charge was not paid as Kilkenny do not do this so the item is being returned to me. If this is the case, I will have to pay yet again to return it to them and pay the customs charge myself. Not happy.”

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Posted 4 weeks ago

“Kilkenny in Nassau Street is one of my favourite shops. Very disappointed when I visited its new restaurant during the week. Instead of the buzzing bright cherrie restaurant is now the new dark restaurant which to my absolute disappointment no longer does loose tea. It’s now loose tea in nylon sack. I’m not opposed to change but I won’t be regular visitor anymore 😢”

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Posted 1 month ago

Thank you so much for taking the time to share your feedback about your recent experience at our new restaurant in Kilkenny Design on Nassau Street. We truly appreciate your support as one of our favorite shop's regular visitors and we apologize for the disappointment you encountered during your visit. We understand how the change from a buzzing, bright cherrie restaurant to a dark atmosphere might have caused disheartenment. We value your feedback regarding the loose tea as well, and we sincerely apologize for the switch to loose tea in nylon sacks, which does not meet your expectations. Please know that we greatly value your patronage and your feedback helps us improve our offerings and service. We would love to hear more about how we can make things better for you in the future. Your satisfaction is our utmost priority, and we are committed to ensuring that your next visit will exceed your expectations. Once again, thank you for bringing these concerns to our attention. We are grateful for your loyalty and hope to have the opportunity to regain your trust and welcome you back as a regular visitor. Warmest regards, Kilkenny Design Management Team

Posted 3 days ago

“The Kilkenny Shop used to be one of the top quality shops in Dublin but sadly the quality of the goods has deteriorated apart from the new designers Lennen and ? (Their garments are first class). I purchased a jacket on line recently but when it arrived it was of poor quality, badly cut with no shape and it didn't fit. I ordered the correct size but what arrived was not as described in the advert. I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.95 Euros. This should have been refunded as the goods were "not fit for purpose". I then went looking for a fleece that was advertised on the website only to find inferior quality once again. Most of the fleeces had a note pinned to them saying "returned unwanted". These notes speak for themselves. The staff however are still first class and go out of their way for the customers. It is the quality of most of the goods that has deteriorated. It used to be my usual shopping place but not any more.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your review with us. Upon looking into this I can see our team have been in contact with you and the Regatta jacket was returned in store, the delivery charge would not be refunded unless there was a fault with the jacket. The team in store have advised that there are no notes left on the fleeces in store, If you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Thanks, Laura

Posted 2 months ago

“The product I received is no longer working. I only used it twice.”

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Posted 2 months ago

“An item of clothing I ordered packed loose in box unwrapped, very wrinkled and sprinkled in white fluff type material, what a difference a little tissue paper would have made”

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Posted 3 months ago

“A poor shipping and delivery experience. 1. The email from KD, confirming shipment has occurred, contained a shipping reference number. No reference or link to a Shipper / Courier was included 2. Sought help from customer support. Customer Support agent unable to provide any details, requested contact details and informed me I would receive a call-back within 24 hours. No call back received. 3. Shipment should have been delivered before Christmas, it wasn't. When contacted, KD stated the shipper had made two earlier attempts to deliver the package. No note, message or any other type of communication was left at the recipient's address to indicate this - not convinced the shipper's claim of attempted delivery is accurate.”

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Posted 3 months ago

“Earrings arrived in a small plastic bag inside a ring box. It was embarrassing as we had no time to arrange for another box to display the gift before Christmas. I can provide photos”

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Posted 3 months ago

“Big delay in delivery time and very unhelpful response when I did contact Kilkenny Design about it.”

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Posted 3 months ago

“The delivery to the EU took 12 days not counting the day the order was placed.”

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Posted 3 months ago

“Online order took nearly 3weeks to be delivered, in store customer service staff unfriendly and was a huge inconvenience when I asked if gifts could be wrapped after spending over 200€ between in store and online”

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Posted 3 months ago

“Items as described but delivery exceptionally slow.”

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Posted 3 months ago

“Wrong earrings came in parcel, was too late to change them”

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Posted 3 months ago

“Kilkenny online shop. Bought silver jewellery When I received the piece of jewellery which I paid 120 euro for.. The chain was badly tarnished. I returned to the shop and staff were very helpful. No problem with that. But I will never buy jewellery online again from Killkenny Design.”

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Posted 3 months ago

“One piece was perfect. The other I had issues with and the customer support continually dodged calls, ignored emails, and refused to follow up. With the piece I had issues with, they were using false advertising, using a picture with 2 necklaces and when it arrived it was NOT the products in the thumbnail. Seriously disappointing.”

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Posted 3 months ago

“There was no rating for OKAy so poor was the nearets. I ordered several items online from Kilkenny Design and the majority were lovely. However, I was disappointed by a couple of things. I didn't receive the 2 sets of reeds that are meant to accompany the diffuser refills that I ordered and received. Also, two items had some minor damage and a third item,'White Birds On Branch', was different than I expected, both in the type of material used and the size (there were no measurements in the description) and material. I will follow up with the store on how to remedy these problems.”

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Posted 3 months ago

“Good store with lovely products, but customer service experience could be better. No reply to a recent email enquiry I sent about product/s. Also, I get inundated with email advertising - sometimes daily - too much!”

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Posted 4 months ago

Kilkenny Design is rated 4.4 based on 1,971 reviews