Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,775 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned the two handbags I bought from Kilkenny Shop as I did not believe they were genuine leather.”

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Posted 2 weeks ago

“Service fine, just the item I purchased was poorly finished, Shannonbridge Milk carton jug, worst pourer I have found, the lip of the jug was terrible. For the price, expected better item.”

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Posted 1 month ago

“some of my dishes arrived broken”

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Posted 1 month ago

Hi Dee, I’m really sorry to hear that some of your dishes arrived broken. We’d like to fix this quickly for you. Please email us with your order number and photos of the damaged items so we can assess and arrange a replacement or refund as you prefer. Email us at info@kilkennygroup.com with your order details. Kind regards, Team Kilkenny Design

Posted 1 month ago

“I had put in my order almost a month ago and paid for express shipping, and still have not received it. I also have not received an update from customer service yet after inquiring.”

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Posted 1 month ago

Hi there, I’m really sorry your order hasn’t arrived, we understand how frustrating this is. I can see a member of our team has been in contact with you to advise on next steps. Kind regards, Team Kilkenny Design

Posted 1 month ago

“We still have not received the product.”

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Posted 1 month ago

Hi Kristen, I’m really sorry you still haven’t received your product. We’d like to help resolve this quickly. Please reply with your order number and the email used for the purchase, or send this information to info@kilkennygroup.com so our team can investigate the delay and advise next steps. Kind regards, Team Kilkenny Design

Posted 1 month ago

“The shop/ delivery was fine but the product is losing colour already. Disappointed.”

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Posted 2 months ago

Hi Rachel, We’re really sorry to hear the product is losing colour already. We’d like to investigate this with you and make it right. Please email info@kilkennygroup.com with your order number, a brief description of the issue, and photos if possible so we can review with our product team and arrange the best resolution. Kind regards, Team Kilkenny Design

Posted 1 month ago

“I have still not received my package that I ordered over a month ago. It is not Kilkenny shop problem, just letting them know that I haven’t even received it in order to review it”

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Posted 2 months ago

Hi there, We’re really sorry to hear your package hasn’t arrived after a month. We can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 2 months ago

“Ordered on 1/27 and still not delivered. I am sure it will be fine once it gets here but it seems like it is taking much longer than usual.”

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Posted 2 months ago

Hi there We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com

Posted 2 months ago

“Very slow delivering items, i needed the item for a birthday present, and it was late been delivered so had to buy something else. 12 days delivery is excessive for an irish company.”

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Posted 2 months ago

“I recently purchased a few Christmas gifts online from the Kilkenny Shop. Upon receiving them I was happy with the majority of my puchases. However, there was one item that I was unhappy with. It was a 'Tipperary' branded tree ornament. The quality was not what I expected, especially as I was intending to gift the item. When I raised a ticket with the Customer Care team online I found their response to be less than helpful and it did not address my complaint. When I responded stating that I would ideally like a replacement I was told the item was out of stock and that was the end of the conversation. I was really disappointed with this. To be fair, I have always had a positive experience when shopping with the Kilkenny Shop on previous occasions. It is just a pity that this occasion has made me question their quality and customer care overall. If you can't view the quality of the products in store then I would be reluctant to recommend anyone buy online due to the lack of real care when raising an issue.”

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Posted 4 months ago

“Items finally arrived but was disappointed to have to contact Customer Services 3 times without a reply”

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Posted 4 months ago

“Long delay in delivering with no explanation or apology. Also excessive packaging.”

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Posted 4 months ago

“Bought necklace and presentation looks brutal , paid €245 and looks like it came from a lucky bag ! I’m sorry !”

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Posted 4 months ago

Hi there, We’re very sorry to hear you’re unhappy with the necklace and presentation. This isn’t the experience we want for you. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 4 months ago

“What I ordered looked like it had just been thrown into the box. I had ordered candles as gifts & the kids of the boxes were partly open. I also ordered a cushion & that was stuffed in. It was very disappointing.”

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Posted 5 months ago

“The items were not wrapped they just had brown paper in the box with them. The box was too big for the items. GLS delivered the box which was totally bashed on all sides. Fragile was written on the tape only but no care was taken. Out of 7 items 3 were not fit to give as presents. After numerous phone calls and emails it ended up replacements were sent by A Post and they were amazingly wrapped up in the correct sized box 👏 GLS said they called twice for the return items but they never did as I was at home the whole time after having a total knee replacement. The whole experience was solved in the end. I have another parcel being delivered from GLS from Kilkenny today so hopefully it will be ok. Normally I would not do so much on line but due to the operation navigating on crutches around the busy shops it was easier this year to get them delivered or so I thought.”

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Posted 5 months ago

“My order was handled quickly and easily but I wanted an electric setup for U.S. connections, was told it only came with U.K. connection. I had to buy the U.S. electric directly from Belleek (30 euro) after being told by Kilkenny Design that it only came with U.K. Won't be shopping here again.”

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Posted 5 months ago

“Very poor service after email and several phone calls my order arrived after 4weeks”

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Posted 7 months ago

“The item I purchased online and received was perfect but the packaging was extremely disappointing, there is no branding on the box of the bracelet and considering it is a gift for someone else I am disappointed. I contacted customer service by email but unfortunately no reply. The products from Kilkenny Shop are all beautiful, I have purchased items previously and never had any issues but on this occasion customer service is not up to scratch”

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Posted 7 months ago

“The bag was awful cheap looking and not functional. Donated it to charity shop”

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Posted 8 months ago

“Ordered online - very happy with the products and how they were packed. Unfortunately it took a full week for delivery from Dublin to Dublin.”

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Posted 9 months ago

Kilkenny Design is rated 4.5 based on 3,775 reviews