Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 1,992 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 1,992 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was unable to find option to send as a gift and on delivery there was a large discounted sticker on the front of the box”

Helpful Report

Posted 1 year ago

Hi Ann, I hope you are well. I have just sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“i never got my delivery”

Helpful Report

Posted 1 year ago

“I purchased some earrings via the website and they were tarnished when they arrived.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for bringing this to my attention. I have just sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“When you ask customers to write a review it should be accessible while customers are browsing. You shouldn’t have to go to a separate website to read reviews. To be honest my recent experience has put me off shopping with Kilkenny online, the only way to be sure is to shop in person. And I probably won’t do that either”

Helpful Report

Posted 1 year ago

“I have not received my full order and have been charged 50 odd pounds more than the order, without any explanation or statement. I have contacted customer service but not had a reply?”

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Posted 1 year ago

“I'm sorry but I was so disappointed with the salt and pepper shakers. I didnt realise the tops were PLASTIC, as I would not have bought them. The glass was nice.but it seems that everything today is done on the cheap with no thought to quality. I did what I should have done in the first place and purchased vintage Waterford.”

Helpful Report

Posted 1 year ago

“I was disappointed with the packaging you used for the delivery of my purchases. The cardboard packaging for example on Disney children's socks was crushed. It is unacceptable to simply use a plastic bag to deliver such items. Also the delivery time was double that advertised”

Helpful Report

Posted 1 year ago

“Incredibly slow delivery. I ordered something for a present for my mum' birthday and it said express 2 to 3 working days delivery which would have arrived on time. Instead it wasn't even dispatched until the 4th working day. I contacted customer service who got back 2 days later to say there was a back log and it has been dispatched now. This is not the first time dellivery has been very slow so I wouldn't order something I needed within a week again.”

Helpful Report

Posted 1 year ago

“Hi, I tried to amend the order slightly after placing the order (only about 1 hour after placing the order). I spoke to a rep at the company, who said he would amend the order and call me back. He didn't call me back and the order was processed as is. All I required was a slight change to the order, i.e the colour of the glasses in one box.”

Helpful Report

Posted 1 year ago

“Quality poor ,disappointed with product.”

Helpful Report

Posted 1 year ago

“Products took a long time to arrive - this may have been the fault of the courier service used by the Kilkenny Shop. The baker dish was also broken when it arrived. Customer Service resolved the issues but not even a discount code etc was offered for the inconvenience.”

Helpful Report

Posted 1 year ago

“I love Kilkenny Shop and stop in every time I'm in Ireland. There's nothing better than supporting the Irish artists. That said, shopping internationally has been a nightmare. My order arrived packed poorly, with minimal cushioning, one item shattered and another missing altogether. No explanation for where the missing item was (evidently it was out of stock). Once I got through to Customer Service they were wonderful. But the email address listed on their website bounced back. Overall, the store is charming and has one of a kind finds that make fantastic gifts. But probably best shopped in person. It's a shame for US residents.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 1 year ago

“I ordered 2 items, however only one arrived. After 2 weeks I sent two emails and eventually was informed the item was out of stock and received a refund,I understand this can happen however the customer should be informed ina timely fashion.The item was meant to be a birthday gift which I ordered on November 4th and I had to rush and purchase another gift at the last moment.Overall a negative experience.”

Helpful Report

Posted 1 year ago

Hey Bernie, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. This is not acceptable, and we completely agree that you should have been informed right away. Sorry again, We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 1 year ago

“I had to return some of the purchase in the shop yesterday. While the junior people on the floor were enthusiastic and helpful. I sought assistance from your security guard as to where to return items and he was dismissive. A manager also came to the till when I was being served and interrupted my transaction to discuss something else. Overall a poor reflection on your business”

Helpful Report

Posted 1 year ago

Hi Declan, I am extremely sorry to hear this, thank you for your feedback and I can assure you that I will pass this on to the store manager. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 1 year ago

“Goods received were defective. The thread on one of the corners of the throw was frayed and the item was returned to Kilkenny Shop in Stillorgan.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. I'm sorry to hear that your item was damaged, I will of course pass this feedback on, and I hope you got looked after in Stillorgan store. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest regards, Alisha

Posted 1 year ago

“I was so disappointed to discover wrong Robell trousers posted to me from my online order.I visited your shop in swords with the trousers,lady apologized and said my refund would be organized.After waiting 3 wks and no refund,I again had to visit your shop with my complaint.”

Helpful Report

Posted 1 year ago

Hi Trudy, I have emailed you in private in relation to this matter. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

Hi Trudy, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I can see that a refund was issued to you on the 13th of October this should be back in your account. We would like to send out our thanks from us all here at the Kilkenny group as we do value you custom. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I can't review the product, because after all this time it has not been delivered to me. I have tried emailing the shop several times, but still nothing happens. As I have mentioned, I find the shop a delightful venue to visit, browse and purchase, but very discouraging of online business”

Helpful Report

Posted 1 year ago

Hi Fred, I have emailed you in private in relation to this matter. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I always enjoy shopping in this shop. It has lovely displays and affordable jewellery ETC. However my first time on line shopping experience was disappointing. The jewellery and packaging weren't what I expected. But buying in store I will do in the future.”

Helpful Report

Posted 1 year ago

Hi Breda, I have just sent you a email in private regarding this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Nice product but shipping cost far too expensive esp considering as I am in Ireland. Won't use this website as a result again unfortunately. I would have considered doing Christmas shopping etc from here but not now.”

Helpful Report

Posted 1 year ago

Hi Denise, I have sent you an email in relation to this matter. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I ordered a gift online.marked it as a gift and went gift note. Also emailed to request a gift receipt be included. My family member received the order with no receipt and no gift note. .luckily she guessed it was me that ordered the item for her !! Not a great experience.”

Helpful Report

Posted 1 year ago

Hi Louise, I have emailed you privately in regards to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

Kilkenny Design is rated 4.4 based on 1,992 reviews