I love Kilkenny Shop and stop in every time I'm in Ireland. There's nothing better than supporting the Irish artists. That said, shopping internationally has been a nightmare. My order arrived packed poorly, with minimal cushioning, one item shattered and another missing altogether. No explanation for where the missing item was (evidently it was out of stock). Once I got through to Customer Service they were wonderful. But the email address listed on their website bounced back. Overall, the store is charming and has one of a kind finds that make fantastic gifts. But probably best shopped in person. It's a shame for US residents.