Kilkenny Design Reviews

“ Shopped online with ease. Return process easy. Do NOT like the fact the price of a bag which advertises Kilkenny shop has been increased. ”

“ Love my Allen Ardiff necklace I bought from the Kilkenny shop. The price was reasonable. The service was fast and friendly, and I would definitely buy from them a third time. ”

“ Good price, good communication, and sure you can't go wrong with a McNutt product...! ”

“ I recently purchased 2 crystal items as gifts. Delivery was fast and the recipients are very happy. ”

“ Prompt delivery online. Well packaged ”

“ Quick efficent purchase on website Prompt delivery ”

“ No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store. ”

“ I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said. Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later. ”

“ Awful returns and exchange program, very difficult to manage with UPS. ”

“ I still haven't received my item purchased weeks later. I think at this stage I should get a refund so that I can buy something else somewhere else. Such bad service I would not recommend using your service. ”

“ Great product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again. ”

“ I was promised, by your employee, that my order would be here for the date it was need. It was not. Your website said 1-2 days delivery for Ireland. It was not. Item had to be returned, & then I had to follow up on my refund as it wasn’t processed! ”

“ Items were received quickly, in good condition and packaged with care. Excellent service! ”

“ Kilkenny provided great customer service when an item I received was damaged in shipping. ”

“ A very efficient service as always. Prompt reply and my order so carefully and professionally packages. ”