Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I'm house bound for the last 2 years, and I got all my Christmas and Birthday present from Kilkenny Designer Center. There range and delivery service is fantastic. Also the price is very good for what I got, thank you so much.
”
- Karen Quinn
“
Loved the Dublin shop! Lovely sales associate & delicious cafe. Online not as great….charged a different price than advertised & ticketed. Wrote to Customer Service 3 times before they credited me 4 euros.
”
- Anonymous
“
Got a lovely jacket at a reduced price.
No issues with anything.
Would consider them again.
Wide price range on things. Some expensive.
”
- P O Callaghan
“
The website was easy to use and quick delivery.
”
- Jane Hoey
“
Quick delivery, good website
”
- Anonymous
“
Great experience shopping online and very quick delivery
”
- Briege Dobbin
“
No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
”
- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
Happy with towels. Happy to get refund for 2 drinks cups as legally required for online purchases. Disappointed that incorrect engravings were put on each cup.
”
- Anne McLennan
“
Efficient service including refund on returned item
”
- Anonymous
“
Item arrived in a timely fashion. It wasn't suitable. Return process was simple and efficient. Refund processed quickly and efficiently. Thank you.
”
- Miriam Lanigan
“
Great selection to choose from and recent on line purchase was delivered with no delays. Excellent service
Thanks again
”
- Rona Gilbert
“
Customer Service (Laura) very helpful and efficient
”
- Eleanor Rice
“
Wonderful products that are unique and affordable. Online service fantastic. Keep up the good work.
”
- Susan Bunworth
