Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Loved getting my Balfour jacket at a reasonable price. Delivery from Ireland was spot on
”
- Barry Cole
“
Shopped online with ease. Return process easy. Do NOT like the fact the price of a bag which advertises Kilkenny shop has been increased.
”
- Gill O
“
Love my Allen Ardiff necklace I bought from the Kilkenny shop. The price was reasonable. The service was fast and friendly, and I would definitely buy from them a third time.
”
- Kay Rose
“
Very easy to navigate site . Quick delivery and very happy with my purchases
”
- Liz Showell
“
Easy to navigate, great choice and efficient delivery.
”
- Elizabeth Keohane
“
Excellent delivery and packaging. Very happy with my purchase.
”
- Norah McCarthy
“
No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
”
- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
Efficient service including refund on returned item
”
- Anonymous
“
Item arrived in a timely fashion. It wasn't suitable. Return process was simple and efficient. Refund processed quickly and efficiently. Thank you.
”
- Miriam Lanigan
“
Brought it back today and I got a different one which was slso inline no problems with refund very professional and super friendly.
”
- Caitriona Doherty
“
Great service.
”
- Stephen Bell
“
Ordered beautiful bag Monday received Wednesday. Packed extremely well. Great service.
”
- Noreen McCarthy
“
Brilliant service and product
”
- Celena Farrell
