Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I get my Christmas gifts every year from you. Besides the good price, you deliver also and they always arrive in great time. The range of gifts means I can shop for all my family. Thank you.
”
- Karen Quinn
“
The cut crystal Irish coffee glasses are beautiful. Much better cost and quality than I could find on any online US based store. I even received them faster from Ireland than I could have in the US. Great products, excellent price and easy transaction. Who could ask for more!?
”
- Anonymous
“
With your incredible prices and shipping price, I not only purchased the decanter ensemble, but the six highball glasdses and the salt and pepper shakers.
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- Beverly Werrschkul
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Very easy to negotiate website and prompt delivery.
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- Hugh O Connell
“
Bought items for my Daughter for Christmas lovely hat socks and eye mack fast Delivery and happy with my purchase
”
- Christina McDermott
“
Bought 3 nomination charms, quick shipping, fast delivery, charms are exactly what I ordered. They’re all cute. My sister-in-law will love them for Christmas and her 21st birthday thank you.
”
- Rachel O’Donnell Baker
“
No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
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- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
Happy with towels. Happy to get refund for 2 drinks cups as legally required for online purchases. Disappointed that incorrect engravings were put on each cup.
”
- Anne McLennan
“
Efficient service including refund on returned item
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- Anonymous
“
Item arrived in a timely fashion. It wasn't suitable. Return process was simple and efficient. Refund processed quickly and efficiently. Thank you.
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- Miriam Lanigan
“
Service excellent. Quality very good.
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- Margaret Walsh
“
Reasonably priced and fast efficient service.
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- Lisa Ritchie
“
Great service 👏
”
- Catherine Nugent
