Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Fair price, quality product, and prompt shipment.
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- Anonymous
“
72 pieces for this price truly not easy to find.
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- Leo
“
Great product great price great delivery service
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- Grace Gallagher
“
Excellent offers and super fast delivery to Germany! Will shop there again for sure!
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- Miriam O Connor
“
Really good selection of bags online and quick delivery
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- Joan Shields
“
The graduation statue is beautifully made. Delivery was much earlier than expected which was a bonus.
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- Franca Porter
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No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
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- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
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- Josh Berne
“
I returned my order by post. Have yet to receive a refund despite contacting customer service twice
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- Caroline Fitzsimons
“
Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted.
”
- Jonathan Derham
“
the return had to be paid for,l with An Post, however the refund was quick.
”
- Anonymous
“
Ecxellent & quick service
”
- Anonymous
“
Excellent service and friendly s
”
- Noel Martyn
“
Good service
”
- Mai Jones
