Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Item arrived on time and was very well packaged. It was a reduced price item and was of excellent quality and great value for money
”
- Robert Power
“
Really happy that the shop sells some Orla Kiely merchandise, and the price is competitive.
”
- Karen Semper
“
When I visit Dublin, I always stop at your store. You have beautiful items at a reasonable price.
Thank you!
”
- Mary Gipson
“
Beautiful ring & fast delivery. Looking forward to my next order :)
”
- Ilvina Fazilova
“
A super variety of products. Easy to use website and fast delivery.
”
- Anonymous
“
Brilliant service,delivery next day.
”
- Michelle Dempsey
“
No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
”
- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
I returned my order by post. Have yet to receive a refund despite contacting customer service twice
”
- Caroline Fitzsimons
“
Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted.
”
- Jonathan Derham
“
the return had to be paid for,l with An Post, however the refund was quick.
”
- Anonymous
“
very satisfied with the service . I ordered 2 items and they were delivered on the day and time that I was advised . Thank you
”
- Kathleen Lynch
“
I like Kilkenny shop a lot- although I do not live in Eire, my order has always been dealt with very quickly . I can always rely on your prompt and friendly service. If I had more money, I would buy even more.
”
- Meike Fahimi
“
Exelent products, exelent service
”
- KONSTANTINOS METAXAS
