Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service and are happy with their returns process and refunds.
“
I purchased the lovely Irish coffee mugs. Beautifully made, the recipe is itched unto the glass everyone loved them. I also purchased the Belleek mug. Just beautiful. Such quality merchandise at very reasonable price. My first purchases from Kilkenny Shop. A great find.
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- Carolyn Wingeart
“
i thought mens skin lotion very small considering the price
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- Ann DEQUARTO
“
Lovely Orla Kiely small crossbody bag and even nicer in reality than it appeared on the website. Well packaged and speedy delivery. A bargain at half price!
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- Kathleen McCann
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Great value, well packed Orla Kiely bowels, delivery on time
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- D Reynolds
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Easy transaction, fast delivery!
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- Anonymous
“
Great website with choice of classic products excellent customer care and delivery service
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- Patricia Hurley
“
Awful returns and exchange program, very difficult to manage with UPS.
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- Josh Berne
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It would be great if you had a measurement chart for clothing and especially a method for returns that was easier and less expensive.
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- Bridget McCleskey
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Good delivery service but disappointed that returns from UK are so expensive
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- Anonymous
“
the return had to be paid for,l with An Post, however the refund was quick.
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- Anonymous
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Item has been returned well over a month ago and refund still not processed. H
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- Anonymous
“
I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.
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- A. E. Cullen-Morgan
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Good customer service. Received a painting badly damaged and there was a seamless return policy and i received a replacement item intact in no time at all. Would recommend.
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- Shauna Hogan
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prompt and excellent service
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- Anonymous
“
Product arrived damaged. Customer service was supreme in replacement of product.
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- Anonymous
