Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I’m very satisfied with the overall aesthetics of the crystal vase I purchased. Excellent quality at a discount price. The package was extremely well safeguard for transit and dispatched on time.
”
- Damian Finnegan
“
My cap is a quality product at a reasinable price. The delivery time was great as well
”
- Robert A Bergmueller
“
Excellent product, price & turnaround of delivery. First class.
”
- Anonymous
“
Great products and super sales event.
Best delivery service used by Kilkenny. Ensuring safe receipt ( no missing or broken parcel)
Thank you
”
- Anonymous
“
Easy to order online via website.
Fast delivery.
Well packaged.
Quality items.
Highly recommended.
”
- Anonymous
“
Delighted with my Purchases. Excellent delivery of Order as usual.
”
- Aine Scott
“
No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
”
- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
I was promised, by your employee, that my order would be here for the date it was need. It was not. Your website said 1-2 days delivery for Ireland. It was not. Item had to be returned, & then I had to follow up on my refund as it wasn’t processed!
”
- Anonymous
“
I returned my order by post. Have yet to receive a refund despite contacting customer service twice
”
- Caroline Fitzsimons
“
Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted.
”
- Jonathan Derham
“
Great products and super sales event.
Best delivery service used by Kilkenny. Ensuring safe receipt ( no missing or broken parcel)
Thank you
”
- Anonymous
“
Good quality, excellent service, well packed items when delivered
”
- Siobhan Duggan
“
Customer service was attentive, however my problem is not yet resolved.
”
- Anonymous
