Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I used of a very good offer. My product was a bargain price and it was shipped very quickly. Highly recommend.
”
- Anonymous
“
Mc Nutt excellent Irish brand - vg quality & price. KK delivered v quickly.
”
- Anonymous
“
Item arrived on time and was very well packaged. It was a reduced price item and was of excellent quality and great value for money
”
- Robert Power
“
Painless process and very, very quick delivery. Ordered a blanket and it was delivered internationally within a couple of days.
”
- Colman Carpenter
“
The delivery of the coat was too long...and there was not enough communication.
”
- ROSEMARY LAVELLE
“
I can always shop online with full confidence with Kilkenny. Their service is excellent. Prompt, very well packed and good comunication re delivery details. I can definetly tecommend them.
”
- Anonymous
“
No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
”
- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
I returned my order by post. Have yet to receive a refund despite contacting customer service twice
”
- Caroline Fitzsimons
“
Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted.
”
- Jonathan Derham
“
the return had to be paid for,l with An Post, however the refund was quick.
”
- Anonymous
“
I can always shop online with full confidence with Kilkenny. Their service is excellent. Prompt, very well packed and good comunication re delivery details. I can definetly tecommend them.
”
- Anonymous
“
excellent service and range
”
- Ken Melia
“
Excellent service and prompt delivery
”
- Claire Molloy
