“
the return had to be paid for,l with An Post, however the refund was quick.
”
posted 1 month ago
- Anonymous
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Item has been returned well over a month ago and refund still not processed. H
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posted 1 month ago
- Anonymous
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I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.
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posted 3 months ago
- A. E. Cullen-Morgan
“
39 ,
I am very disappointed and have refused to pay the above customs fees, I have advised by my solicitor that the package will be returned to you the sender and I will then expect a full refund.
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posted 5 months ago
- James Crean
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I RETURNED AN ITEM AND HAVE NOT YET HEARD BACK. NO CUTLERY NO REFUND.
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posted 5 months ago
- Greg Dalton
“
I really like Kilkenny Design and find the delivery service efficent. However, I recently had to chase up a refund for a returned item and it left me feeling a little less inclined to shop with you.
”
posted 5 months ago
- Anonymous
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I had to email the company to get my refund processed even though the dress was returned the pay it arrived which was well over a week ago possibly 2 .
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posted 5 months ago
- Caroline Dore Geraghty
“
AVOID I’ve had the worst experience dealing with this company online
Terrible customer service
Returned purchased items & received by your company on 02/11/23
I returned tracking with An Post as required by your company
I was told it hadn’t arrived even though I had the tracking & time of delivery
7 phone calls & 6 emails got nowhere after been told it would be sorted last week Still nothing after more Calls & emails
Only received refund yesterday
I was asked several times what I purchased couldn’t even find my item’s under order number
Dreadful to deal with
”
posted 5 months ago
- Mary Ryan O’Keeffe
“
I ordered three Lemongrass sets. I received Lavender. I have phoned customer service three times and emailed. No return phone call. Email offering 50% discount.
Please think carefully before ordering from Kilkenny. The customer service is appalling.
The only assistance I was offered is that I will get a refund if I return the items to the warehouse. Never again.
”
posted 6 months ago
- Christine
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Very disappointed with service ordered a item and so long coming have requested a refund
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posted 7 months ago
- Anonymous