Kilkenny Design Reviews

“ I still haven't received my item purchased weeks later. I think at this stage I should get a refund so that I can buy something else somewhere else. Such bad service I would not recommend using your service. ”

“ Great product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again. ”

“ I was promised, by your employee, that my order would be here for the date it was need. It was not. Your website said 1-2 days delivery for Ireland. It was not. Item had to be returned, & then I had to follow up on my refund as it wasn’t processed! ”

“ I returned my order by post. Have yet to receive a refund despite contacting customer service twice ”

“ Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted. ”

“ the return had to be paid for,l with An Post, however the refund was quick. ”

“ Item has been returned well over a month ago and refund still not processed. H ”

“ I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5. ”

“ 39 , I am very disappointed and have refused to pay the above customs fees, I have advised by my solicitor that the package will be returned to you the sender and I will then expect a full refund. ”

“ I RETURNED AN ITEM AND HAVE NOT YET HEARD BACK. NO CUTLERY NO REFUND. ”