Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,561 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still havnt received my order?”

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Posted 2 weeks ago

“Good value with prompt delivery. Packaging was not environmentally friendly and overdone which was disappointing”

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Posted 2 weeks ago

“Service was a little lacking Wasn't happy to receive a payment notice once the goods were delivered and shipping paid”

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Posted 1 month ago

Hi Lawrence, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with service didn't meet your expectations. We understand how receiving unexpected payment notices can be frustrating after delivery, however this would be the tariffs imposed by the US. Your comments are valuable to us and will help us ensure better communication moving forward. If you have any further concerns or require assistance, please don’t hesitate to reach out to us. Warm regards, Team Kilkenny Design

Posted 1 month ago

“An item I purchased online was too small. I had to go to a shop to return it.”

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Posted 1 month ago

“Purchased a disc on chain and when delivered it didn't come in a box only in plastic bag. It was a present so it really didn't look good to give it to someone without a box. I think your website should state whether a box is included for jewellery.”

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Posted 1 month ago

“Customer service was attentive, however my problem is not yet resolved.”

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Posted 2 months ago

“I purchased a beautiful pair of earrings but the arrived with no cover note or confirmation of what the were made from, I feel this is necessary for my records”

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Posted 3 months ago

“I think communication on delivery dates could be better. Delivery is also a bit slow. Other than that products very good and really like Kilkenny shop.”

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Posted 4 months ago

“Happy with most of.my pucheses. I was surprised as Christmas bell was so big, no chance of hanging it on a tree. Additionally a one item arrived broken, then replament arrived broken, third time.lucky.”

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Posted 4 months ago

“Service was very good. I would recommend putting more details of the products on the website. Purchased a handbag. It would be nice to lenght if strap, dimensions.”

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Posted 5 months ago

Hi Linda, Thank you for your 3-star review! We're glad to hear you experienced good service. We appreciate your suggestion regarding more detailed product information on our website, including strap lengths and dimensions. Your feedback helps us enhance our customer experience, and we will certainly take it into consideration. We hope to see you again soon at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 5 months ago

“The item i received i loved and wanted to keep. Unfortunately it was faulty so i had to return it. I think the delivery charges that Kilkenny applies are too high but i did ask for the delivery charge to be refunded to me when i returned the item. This was done which i appreciated. Next charges €2 - much more affordable. The reception in the store on Nassau Street is not good so I struggled to retrieve my receipt from my email account when returning the item. Not ideal so i feel that Kilkenny is not really set up for online shopping.”

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Posted 6 months ago

Hi there, Thank you for taking the time to share your thoughts with us. We're delighted to hear that you loved the item, although we're truly sorry it didn't meet your expectations due to the fault. Your feedback about the delivery charges is valuable, and we appreciate your understanding regarding the refund process. We apologize for the difficulties you faced with the receipt retrieval in-store. Your comments regarding the online shopping experience will be taken into consideration as we work to improve our services. We hope to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 5 months ago

“Nice offers good delivery”

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Posted 6 months ago

Hi there, Thank you for your 3-star review! We're glad to hear that you found our offers and delivery to be good. Your insights are really helpful, and we always strive to improve our services. We look forward to seeing you again at Kilkenny Design! Warm wishes, Team Kilkenny Design

Posted 6 months ago

“The necklace is lovely but packaging was not that great. The padded envelope that was received in was stepped on”

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Posted 6 months ago

Hi Silvana, Thank you for your honest 3-star review! We're glad to hear you love the necklace, but we sincerely apologize for the issues with the packaging. It’s important to us that your experience is as delightful as the product itself. We'll certainly look into ensuring our items are protected better during transit. We appreciate your feedback and hope to see you again soon at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 5 months ago

“Took a lot longer than expected to arrive had to keep chasing, and was always directed to the delivery people. Did not understand that I had to pay a high delivery cost. Was contacted by UPS only once and told to pay this charge. Payed the charge on line but parcel was still not delivered. I physically went to the Depot in Dartford to collect as my anniversary was that day. Payment still did not go through but did eventually when I paid on line, again. Really happy with the picture, only when putting on the wall, it fell off the wall smashed the glass and I had to have it reglazed!”

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Posted 8 months ago

“I think the costs you have to pay in addition to the shipping costs for Switzerland are not clearly declared- That makes the costs extremly high. With the products I`m very happy..”

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Posted 8 months ago

Hi Renie, Thank you for taking the time to share your thoughts! We’re delighted to hear that you're happy with the products. However, we sincerely apologize for any confusion regarding the customs costs to Switzerland. We understand how important clear pricing is for our customers, and we appreciate your feedback as it helps us improve. If you have any further questions or concerns, feel free to reach out to us. Best wishes, Kilkenny Design Team!

Posted 8 months ago

“The ordering process and delivery service were excellent, however, the tapas set that I ordered was chipped when removed from the box. Too expensive to send back so only 2-3 stars max. Please check your merchandise more thoroughly before you send it in the future.”

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Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear that you found the ordering process and delivery service to your satisfaction. However, we’re truly sorry to learn that the tapas set arrived chipped. We understand how disappointing this must be. We would like to assist you further with this, can you please contact info@kilkennygroup.com along with your order number and images of the damaged item. Best regards, Kilkenny Design Team!

Posted 9 months ago

“The delivery was a bit of an issue as we wrote our home address clearly. This included the Eircode. I can't recall the details now but there was mention of the local railway station for collection and I don't know what. It was confusing and annoying. The postman also couldn't find our home. Again, we were careful with the address so I don't know what the issue was. Also, indicative posting costs range could be flagged earlier. I won't shop with you again as I wasn't pleased.”

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Posted 9 months ago

Hi Claire, Thank you for your feedback on your recent experience. We're sorry to hear that you encountered issues with the delivery and the confusion regarding the local railway station. We understand how frustrating that can be and we appreciate you bringing this to our attention. We also take your point about posting costs seriously and will strive to communicate that more effectively moving forward. Your satisfaction is important to us, and we regret that this experience did not meet your expectations. We hope you might consider giving us another chance in the future. Best wishes, Kilkenny Design Team!

Posted 9 months ago

“Already responded that delivery took c2 weeks!!!!”

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Posted 10 months ago

Hi Karen, Thank you for your feedback. We sincerely apologize for the delay in delivery that you've experienced. We understand how frustrating it can be, and we appreciate your patience during this time. If there's anything further we can assist you with or any specific concerns you have, please let us know. We value your input and hope to provide you with a more seamless experience in the future. Best wishes, Kilkenny Design Team

Posted 10 months ago

“Loved handbags, MB candle and scented cards smell cats pee.”

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Posted 10 months ago

Hi there, Thank you for sharing your thoughts with us and for your 3-star review! We’re delighted to hear that you loved the handbags and the MB candle. However, we’re truly sorry to hear that the scent of the cards didn’t meet your expectations. We appreciate your feedback, as it helps us improve our product offerings. If there’s anything more we can do to enhance your experience, please let us know. We hope you’ll give us another chance to impress you in the future! Best wishes, Kilkenny Design Team!

Posted 10 months ago

“Think the store has got a bit tired, need to update your products!”

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Posted 10 months ago

Hi there, Thank you for your feedback and your 3-star review! We appreciate your honesty and understand that you feel the store could use some fresh updates. We're always looking for ways to enhance our product range and create a more exciting shopping experience. Your input is vital to us as we aim to improve, so we’ll certainly take your thoughts into consideration. We hope you’ll give us another chance to impress you in the future! Best wishes, Kilkenny Design Team!

Posted 10 months ago

Kilkenny Design is rated 4.5 based on 3,561 reviews