Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,123 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering from the US , not good . Jacket was too small . To return US postal service , $40 with no tracking , $75.00 with tracking . UPS return over $100 so I sold the jacket locally for a $50 loss . You need to update return prices as I did check your website before ordering .”

Helpful Report

Posted 1 month ago

Hi Mary, Thanks for your review. We’re sorry to hear the jacket didn’t fit and that return costs were high. We understand how frustrating that can be and appreciate you sharing your experience. We do not advertise a price for international returns as it is dependent on where you are located. The only return price advertised on our website is €4.95 for Irish customers. If you have any questions in future or are unsure of anything, please email info@kilkennygroup.com and our lovely customer service team will look after you. Thank you once again for your valued feedback, we will pass this along to the team. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“First I live this shop! My review is specific to long distance delivery so keep that in mind. I looked everywhere for the little incense houses with the peat smell and found it here (woohoo). I didn’t want to carry many all the way home so once I got home I ordered some and both came with broken bases ..easy enough to glue and you don’t see them but as they were gifts it was embarrassing. I will give it another try but given it was packed very well maybe check inventory before shipping too.”

Helpful Report

Posted 1 month ago

Hi Ann, Thanks for your review. We’re glad you found the incense houses, and we’re sorry they arrived with broken bases after delivery. We understand how that could be embarrassing since they were gifts. We appreciate your note about packing and will pass it along to help improve shipping. Wed like to assist you further, please contact our support team at info@kilkennygroup.com. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Item ordeted did not arrive.upon phoning customer service explained the delay.still nor arrived.”

Helpful Report

Posted 1 month ago

Hi Ann, Thanks for your review. We’re sorry the item didn’t arrive and that there was a delay explained over the phone. That isn’t what we want for our customers. If there’s anything else you’d like us to check, please contact our support team and we’ll look into it. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Had trouble with my address coming up when buying before did not get orders so left it for a few years and other week went to wrong post office eventually got it but had to ring ye first to tell ye so it is to hard to get stuff”

Helpful Report

Posted 2 months ago

Hi Maura, I’m sorry to hear you’ve had such trouble with address issues and needing to call to arrange delivery. That shouldn’t be how it is. If you’d like us to check anything or help look into a solution, please feel free to share any relevant details you’re comfortable with. Kind regards, Team Kilkenny Design

Posted 2 months ago

“I have no complaints about the product or the ordering process, but there seems to be some cracks in the system: I did not receive any tracking or delivery notifications until I contacted customer service, and my gift was delivered without my gift note, so the recipient did not know why or from where they received it. I do not believe I selected anything to turn off notifications (by email; I do not seek text notifications by phone). Just suggest you look into these issues to make sure they are not occurring regularly for other customers.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience. I’m sorry to hear about the lack of tracking/delivery notifications and that the gift note wasn’t included with the delivery. I’ll pass your feedback along so we can look into these issues and help prevent them from happening again. If you’d like us to review a specific order or if there’s anything else you’d like to add, please feel free to reach out with the details. Kind regards, Team Kilkenny Design

Posted 2 months ago

“Happy with towels. Happy to get refund for 2 drinks cups as legally required for online purchases. Disappointed that incorrect engravings were put on each cup.”

Helpful Report

Posted 3 months ago

Hi Anne, Thank you for sharing your feedback. I’m glad you’re happy with the towels and that the refund for the cups was processed as required. I’m sorry to hear the engravings on the cups were incorrect. If you’d like us to look into this, please contact our support with your order details and any photos you have and we would be happy to replace for the correct engravings. Kind regards, Team Kilkenny Design

Posted 2 months ago

“I expected it to come in a nice presentation bag from the Kilkenny shop. But that was not the case. Will go to the jewellers website next time.”

Helpful Report

Posted 3 months ago

Hi Mary, Thank you for sharing your thoughts. We’re sorry the item didn’t arrive in the presentation bag you expected. We’ve noted your comment and will pass your feedback regarding presentation on to the team. Kind regards, Team Kilkenny Design

Posted 3 months ago

“Item got lost in mail. They refunded but now item is out of stock and I can’t repurchase.”

Helpful Report

Posted 4 months ago

Hi Bonnie, I’m really sorry to hear your item was lost in the mail and it’s now out of stock. Unfortunately some items we offer only last until we are out. We hope to help you more effectively in the future and aim to provide a great customer service experience to each of our customers. Kind regards, Team Kilkenny Design

Posted 4 months ago

“Hi, I was disappointed with my delivery as I bought 2 password books on special offer, they were pink, but they arrived and were very grubby & marked. I was not happy as I bought them to give as gifts but couldn’t give them to anyone as they looked used.”

Helpful Report

Posted 4 months ago

Hi viv, I’m really sorry you received pink password books that were grubby and marked. That isn’t what we want for gift items. If you can share your order details and images, contact us at info@kilkennygroup.com, the team can assist you further. Kind regards, Team Kilkenny Design

Posted 4 months ago

“Looks v cheap”

Helpful Report

Posted 5 months ago

Hi Patricia, Thanks for your feedback. We’re sorry to hear you feel it looks cheap. We’d like to understand more so we can help—could you share what specifically isn’t meeting your expectations via info@kilkennygroup.com? If needed, we can discuss exchange, return, or alternatives that might better suit you. Kind regards, Team Kilkenny Design

Posted 5 months ago

“Friendly to deal with”

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Posted 6 months ago

Hi there, Thank you for the 3-star review! We’re glad you found us friendly to deal with. If there’s anything we can do to improve or any feedback you’d like to share, please let us know. We hope to see you again soon. Kind regards, Team Kilkenny Design

Posted 5 months ago

“It was my first purchase but my promised discount wasn’t applied .. otherwise the product was good.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear the promised discount wasn’t applied on your first purchase, there are some exclusions that may stop it from working. Promotions are not applicable to Gift Cards, Food & Drink hampers, Mindy Brownes Interiors, Newbridge Silverware, Enibas, Nomination and Alan Ardiff or sale items and are applicable on goods only, not services or shipping. We have a variety of other items which the discount is applicable to. If you need any further assistance, you can also reach our Customer Service team at info@kilkennygroup.com. Kind regards, Team Kilkenny Design

Posted 5 months ago

“Bought an item for a gift and unfortunately did not receive in time due to a shipping issue, very disappointing...”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry your gift didn’t arrive in time due to a shipping issue. We understand how disappointing that can be. Please email info@kilkennygroup.com with your order number and a brief note, and we’ll investigate with the courier and arrange the best resolution as quickly as possible. Kind regards, Team Kilkenny Design

Posted 7 months ago

“Ordered a nomination gift charm. Website description said I would receive a gift bag with it. As it was a bought as a present this would have been a lovely way to gift it. But I just received the charm in a brown box. Website easy to navigate.”

Helpful Report

Posted 7 months ago

Hi Elaine, I’m really sorry the gift bag wasn’t included with your nomination gift charm. That isn’t the experience we aim for. Please email info@kilkennygroup.com with your order number and a brief note, and we’ll look into adding the gift bag or arranging a suitable resolution right away. Kind regards, Team Kilkenny Design Kind regards, Team Kilkenny Design

Posted 7 months ago

“The Saint Bridget’s Pendant in gold was absolutely beautiful. So happy with it. However it took 3 weeks to arrive after numerous emails to customers service. 3-5 days was the estimated delivery time when I was placing my order. So I would recommend allowing plenty of time especially if buying as an occasion gift as I was”

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Posted 8 months ago

“I still havnt received my order?”

Helpful Report

Posted 10 months ago

“Good value with prompt delivery. Packaging was not environmentally friendly and overdone which was disappointing”

Helpful Report

Posted 10 months ago

“Service was a little lacking Wasn't happy to receive a payment notice once the goods were delivered and shipping paid”

Helpful Report

Posted 11 months ago

Hi Lawrence, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with service didn't meet your expectations. We understand how receiving unexpected payment notices can be frustrating after delivery, however this would be the tariffs imposed by the US. Your comments are valuable to us and will help us ensure better communication moving forward. If you have any further concerns or require assistance, please don’t hesitate to reach out to us. Warm regards, Team Kilkenny Design

Posted 11 months ago

“An item I purchased online was too small. I had to go to a shop to return it.”

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Posted 11 months ago

“Purchased a disc on chain and when delivered it didn't come in a box only in plastic bag. It was a present so it really didn't look good to give it to someone without a box. I think your website should state whether a box is included for jewellery.”

Helpful Report

Posted 11 months ago

Kilkenny Design is rated 4.5 based on 4,123 reviews