Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,082 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice offers good delivery”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your 3-star review! We're glad to hear that you found our offers and delivery to be good. Your insights are really helpful, and we always strive to improve our services. We look forward to seeing you again at Kilkenny Design! Warm wishes, Team Kilkenny Design

Posted 2 weeks ago

“The necklace is lovely but packaging was not that great. The padded envelope that was received in was stepped on”

Helpful Report

Posted 2 weeks ago

“Took a lot longer than expected to arrive had to keep chasing, and was always directed to the delivery people. Did not understand that I had to pay a high delivery cost. Was contacted by UPS only once and told to pay this charge. Payed the charge on line but parcel was still not delivered. I physically went to the Depot in Dartford to collect as my anniversary was that day. Payment still did not go through but did eventually when I paid on line, again. Really happy with the picture, only when putting on the wall, it fell off the wall smashed the glass and I had to have it reglazed!”

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Posted 1 month ago

“I think the costs you have to pay in addition to the shipping costs for Switzerland are not clearly declared- That makes the costs extremly high. With the products I`m very happy..”

Helpful Report

Posted 2 months ago

Hi Renie, Thank you for taking the time to share your thoughts! We’re delighted to hear that you're happy with the products. However, we sincerely apologize for any confusion regarding the customs costs to Switzerland. We understand how important clear pricing is for our customers, and we appreciate your feedback as it helps us improve. If you have any further questions or concerns, feel free to reach out to us. Best wishes, Kilkenny Design Team!

Posted 2 months ago

“The ordering process and delivery service were excellent, however, the tapas set that I ordered was chipped when removed from the box. Too expensive to send back so only 2-3 stars max. Please check your merchandise more thoroughly before you send it in the future.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear that you found the ordering process and delivery service to your satisfaction. However, we’re truly sorry to learn that the tapas set arrived chipped. We understand how disappointing this must be. We would like to assist you further with this, can you please contact info@kilkennygroup.com along with your order number and images of the damaged item. Best regards, Kilkenny Design Team!

Posted 3 months ago

“The delivery was a bit of an issue as we wrote our home address clearly. This included the Eircode. I can't recall the details now but there was mention of the local railway station for collection and I don't know what. It was confusing and annoying. The postman also couldn't find our home. Again, we were careful with the address so I don't know what the issue was. Also, indicative posting costs range could be flagged earlier. I won't shop with you again as I wasn't pleased.”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for your feedback on your recent experience. We're sorry to hear that you encountered issues with the delivery and the confusion regarding the local railway station. We understand how frustrating that can be and we appreciate you bringing this to our attention. We also take your point about posting costs seriously and will strive to communicate that more effectively moving forward. Your satisfaction is important to us, and we regret that this experience did not meet your expectations. We hope you might consider giving us another chance in the future. Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Already responded that delivery took c2 weeks!!!!”

Helpful Report

Posted 4 months ago

Hi Karen, Thank you for your feedback. We sincerely apologize for the delay in delivery that you've experienced. We understand how frustrating it can be, and we appreciate your patience during this time. If there's anything further we can assist you with or any specific concerns you have, please let us know. We value your input and hope to provide you with a more seamless experience in the future. Best wishes, Kilkenny Design Team

Posted 4 months ago

“Loved handbags, MB candle and scented cards smell cats pee.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your thoughts with us and for your 3-star review! We’re delighted to hear that you loved the handbags and the MB candle. However, we’re truly sorry to hear that the scent of the cards didn’t meet your expectations. We appreciate your feedback, as it helps us improve our product offerings. If there’s anything more we can do to enhance your experience, please let us know. We hope you’ll give us another chance to impress you in the future! Best wishes, Kilkenny Design Team!

Posted 4 months ago

“Think the store has got a bit tired, need to update your products!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback and your 3-star review! We appreciate your honesty and understand that you feel the store could use some fresh updates. We're always looking for ways to enhance our product range and create a more exciting shopping experience. Your input is vital to us as we aim to improve, so we’ll certainly take your thoughts into consideration. We hope you’ll give us another chance to impress you in the future! Best wishes, Kilkenny Design Team!

Posted 4 months ago

“Service was great however I ordered a large for my mom as a birthday present and it was SUPER HUGE! The sleeves were literally almost down to her knees.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave us a review. We're glad to hear that you found the service great! However, we're sorry to learn that the sizing didn't meet your expectations. We understand how important it is for gifts to fit just right. Your feedback is crucial in helping us improve, and we hope you’ll consider reaching out to us directly for any future purchases. We’re here to help ensure that your next experience is a perfect one! Best wishes, Kilkenny Design Team!

Posted 4 months ago

“delivery a bit slow and prices are still a bit high even at half price”

Helpful Report

Posted 4 months ago

Hi Josephine, Thank you for your honest 3-star review! We appreciate your feedback regarding the delivery speed and pricing. We're always striving to enhance our customer experience, and your comments help us in that pursuit. We understand that timely delivery and value for money are important, and we’ll keep your thoughts in mind as we work to improve. We hope you’ll consider shopping with us again in the future! Best wishes, Kilkenny Design Team!

Posted 4 months ago

“Have bought lots in Kilkenny shop over years and happy with purchases but unfortunately this item was a gift and after few days the Gionni logo came off the bag .”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your 3-star review and for being a loyal customer of Kilkenny Design! We’re happy to hear that you've enjoyed previous purchases, but we’re truly sorry to learn about the issue with the Gionni bag. Quality is very important to us, and it’s disappointing to hear that the logo came off after such a short time. Your feedback helps us ensure we maintain our high standards, and we appreciate you bringing this to our attention. We hope to see you again soon, and we’re here to help with any questions you might have. Best wishes, Kilkenny Design Team!

Posted 4 months ago

“The shoulder strap of the Orla Kiely bag that I purchased was shorter than normal.. that was really disappointing 🙁”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback and for taking the time to leave a 3-star review! We're truly sorry to hear that the shoulder strap of your Orla Kiely bag was shorter than expected, and we understand how disappointing that can be. Your insights are incredibly important to us as we strive to ensure our products meet our customers' needs. We hope you continue to find items that you love, and if there’s anything we can assist you with, please feel free to reach out. Best wishes, Kilkenny Design Team!

Posted 4 months ago

“Item I purchased was discounted the week after purchase Courier had parcel 3 days before it was delivered”

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Posted 6 months ago

“I purchased 4 voya products and they arrived with no individual bags . I would have liked bags to present my gifts”

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Posted 6 months ago

“Goods excellent, delivery on 2 occasions I have bought on line, dreadful. I would suggest changing couriers!”

Helpful Report

Posted 7 months ago

Hi Jill, Thank you for your feedback and for your 3-star review! We're delighted to hear you found our goods excellent, but we sincerely apologize for the delivery issues you've experienced. Your suggestion regarding our courier service is noted, and we will certainly look into this to improve our overall customer experience. We appreciate your input and hope to serve you better in the future! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“I am always a fan of kilkenny shop down through the years. I love my purchase but was quite disappointed when the painting arrived with a chip in the frame. Painting itself is beautiful, was just disappointed considering the cost of the Painting overall.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for taking the time to leave us a review, we appreciate your feedback Please don't hesitate to reach out to us directly so we can assist you further with your order issue - info@kilkennygroup.com Warm regards, Kilkenny Design Team

Posted 7 months ago

“Im always happy with my orders but the set I got must have been in a window display as part of the red box is all faded so I’ve been busy to try sort it out .”

Helpful Report

Posted 8 months ago

Hi Susan, Thank you so much for taking the time to share your feedback about Kilkenny Design. We really appreciate your kind words and it's always wonderful to hear that we're meeting our customers' expectations. In order to assist you further into the issue with the faded box and you please send an email into info@kilkennygroup.com. Thank you once again for your feedback, and we look forward to welcoming you back to Kilkenny Design in the future. Best regards, Kilkenny Design Team

Posted 8 months ago

“The items I ordered were perfect and the shop dispatched them the following morning, but unfortunately the courier company failed to deliver my order until a week later ( I expected it to be delivered within 3 days as stated on the shops website). Don't rely on the delivery as I did, the items were to be a gift but unfortunately they arrived too late!”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your feedback about your experience at Kilkenny Design. We truly appreciate your input! We're glad to hear that you found our customer service team to be friendly and approachable. It's always our aim to make our customers feel welcomed and valued. Your feedback is valuable in helping us understand the specific areas where we can make enhancements. We take your suggestions seriously and will definitely consider them as we strive to keep providing a diverse and attractive range of products. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to contact us. Kilkenny Design Team

Posted 9 months ago

“I am disappointed with the offer spend 100 get 20 off and always being charged for postage unless you spend 109e, so the voucher should be counted in when offer is on.”

Helpful Report

Posted 11 months ago

Hi Elizabeth, Thank you so much for taking the time to share your feedback about your experience at Kilkenny Design. Our postage for delivery stands @ €89 therefore this would be the reason for the shipping fee being included. I will take your feedback and pass this along. If you ever need any assistance or have any further questions, please don't hesitate to reach out to our team. We are always here to help and ensure that your shopping experience at Kilkenny Design remains a wonderful one. Warm regards, Kilkenny Design Team

Posted 10 months ago

Kilkenny Design is rated 4.5 based on 3,082 reviews