Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 1,995 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 1,995 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of goods. Poor customer service responsiveness (long waiting time before getting a reply) and website interface. All good till you haven't to return anything.”

Helpful Report

Posted 1 year ago

“My experience was online.The item I purchased was delivered quickly,with ease of access to follow.However,as this was my first purchase, I was led to believe that I would get a 10% discount.This was not applied to me in this instance.It wasn't the money I was saving more the principle of the thing that irked.Thus,the 3 star rating.If there was any way of redressing on my next purchase,that would more than satisfy me. Frank Roebuck”

Helpful Report

Posted 1 year ago

Hi Frank, I have sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Was very disappointed when courier rang me about delivery address on package . On my order address was correct but admin put Kilkenny shanagarry shop on it. I emailed but got no reply which is very bad customer service.”

Helpful Report

Posted 1 year ago

Hey Jean, I am so sorry about this, I will contact you regarding this right away. Kindest Regards, Alisha

Posted 1 year ago

“Generally very happy but my experience of my second last online purchase was disappointing. Two products I ordered were not delivered. There was no note, no email. I contacted customer services twice and then got an answer to say the product was out of stock and I’d be refunded. I think the customer service displayed by KkS was not sufficiently high.”

Helpful Report

Posted 1 year ago

Hey Elizabeth, We are extremely sorry you had such a frustrating experience, I will email you on this right away. Kindest Regards, Alisha

Posted 1 year ago

“I haven’t received this item yet”

Helpful Report

Posted 1 year ago

Hi Dan, I have emailed you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Love the items and love shopping in Kilkenny but won't shop online again. Delivery was slow and when it was delivered by GLS it was thrown over My gate into the garden. No note was left so when I found it the box had collapsed in the rain and covered in Slugs. Luckily nothing was damaged as wrapped in plastic. Contacted Kilkenny who said they Contact An Post, who didn't deliver it.”

Helpful Report

Posted 1 year ago

Hey Orla, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I will pass this on to GLS straight way, Again, I am so sorry about this. Kindest Regards, Alisha

Posted 1 year ago

“Generally I'm very pleased with your service but there was an issue with an order on the 26th October and after much emailing and phone calls received my coat last Friday minus 1 scarf not yet delivered so not impressed with this order Marie”

Helpful Report

Posted 1 year ago

Hi Marie, Thank you for your review. I’m sorry to hear you had a frustrating experience this time around, but I really appreciate you bringing this issue to my attention. I will get in touch with you privately, to solve this issue. Kindest Regards, Alisha

Posted 1 year ago

“As usual product purchased great, but the online purchasing was fraught as I tried to spend a 250€ one4all card, 50€ max online spend , even though my card was chip n pin. Bummer, had to spend 250€ elsewhere. Their loss”

Helpful Report

Posted 1 year ago

Hi Joan, I'm sorry to hear this, unfortunately, there is a €50 max spend for one4all online purchases, this rule was brought in by one4all to stop fraudulent activity on customers cards. We apologize about this issue, but we can actually take orders over the phone with one4all for purchases over €50, if that will help in the future. Kindest Regards, Alisha

Posted 1 year ago

“Good delivery service but disappointed that returns from UK are so expensive”

Helpful Report

Posted 1 year ago

Good morning, We are glad to hear the delivery was quick. Apologies about the UK returns being so expensive, we are trying our best to improve this. We thank you for the feedback, and I will be sure to pass this issue on. Kindest Regards, Alisha

Posted 1 year ago

“, NOT GOODThe goods I purchased were as expected but I found your website difficult. Also you packed heavy things on top of a coat resulting in a very creased coat! The creases didn't hang out and I HAD TO USE THE STEAM IRON ON IT”

Helpful Report

Posted 1 year ago

Hi Kathleen, I am so sorry to hear this, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I will be sure to pass on your feedback, We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 1 year ago

“Great shop, nice products and good service.”

Helpful Report

Posted 1 year ago

Hi Marie, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Thank you for taking the time to leave us with a positive review. Kindest Regards, Alisha

Posted 1 year ago

“Goods arrived and all good quality. However an excessive amount of boxing used so would question environmental considerations.”

Helpful Report

Posted 1 year ago

Hi there, I'm glad to hear that you received your goods, Thank you for the feedback on packaging, I will be sure to pass this on to get it improved. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 1 year ago

“Generally kilkenny online service is very good. Only had a incidence to complain once and it was sorted Delivery if goods could be better tends to take longer than other suppliers Site a bit unpredictable at times But thank you for service thus far”

Helpful Report

Posted 1 year ago

Hi Dolores, I have sent you an email in private. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“On September 5 I placed an order and paid for it via PayPal. As of this writing I have NO confirmation or package. Please advise.”

Helpful Report

Posted 1 year ago

Hi Kerry, I have emailed you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“HI, I recently bought an Orla Kiely watch from Kilkenny shop. It's a lovely little watch and at reduced price was good value too. As it had a very narrow strap I tried Kilkenny shop, Orla Kiely and Peershardy to buy a couple of spare straps for the future. All to no avail, as the watch is discontinued. Perhaps if you informed your customers that this was the case it would avoid disappointment.”

Helpful Report

Posted 1 year ago

“I bought earrings and a lamp online recently. Both were different colours to what I had ordered with no explanation or apology or option to return it I was not happy. Most unsatisfactory. Emer.”

Helpful Report

Posted 1 year ago

Hi Emer, I have emailed you privately in regards to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“The quality control needs a lot of improvement, 1 out 2 pictures arrived with a damage frame, was told to return to exchange, but because we live in the UK, more hassle than it's worth, I have to pay for the return postage and claim it back, don't think so. The pictures should have arrived in perfect condition, if they had been damaged in transit different story, but this has been sent out damaged, not acceptable.”

Helpful Report

Posted 1 year ago

Hi Andrew, I have emailed you privately in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I purchased an item of jewellery as a gift for an employee. It could have been packaged better in my opinion and the expensive item was in a cheap little plastic bag. The box was ok and it did come with a little paper bag but in my view it could have been presented better.”

Helpful Report

Posted 1 year ago

Hi Annmarie, Thank you for reaching out to us today. This has been passed onto the relevant teams and flagged, This will be looked into and steps will be put in place in the future to make sure issues like this do not arise again. We are extremely sorry to hear you were not impressed with the packing of this order. We would like to thank you for your custom with us here at Kilkenny. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“My purchase was delivered to the US instead of the UK (human error) and I’ve been advised they have no idea when I can expect it. Very poor service.”

Helpful Report

Posted 1 year ago

Hi Elinor, Thank you for reaching I have emailed you a privately regarding this. Kindest regards, Cian Customer Care Specialist | Kilkenny Group

Posted 1 year ago

“I had expected this item to be express delivery but there was a delay in the stock coming into store which delayed dispatch date. I was not proactively informed of this and had to chase up where the parcel was. Unfortunately the delay resulted in a birthday gift being delivered almost a week late which wasn’t great.”

Helpful Report

Posted 1 year ago

Hi Holly, Thank you for reaching out to us today. I am extremely sorry to hear that there was a delay in you receiving your order as I know this was a birthday gift and I can completely understand the inconvenience this may have caused you . We here at Kilkenny strive to make sure all orders or shipped out on time and our customer receive world class service. after hearing this I have passed on the information to each of the relevant teams to make sure that issued like this do not arise in the future. Thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 1 year ago

Kilkenny Design is rated 4.4 based on 1,995 reviews