Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,561 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered four bottles of Christmas scent delivered, supposedly by GLS, after four days of GLS having no package delivery notification I contacted KILKENNY DESIGN and then told they were being sent by An Post with no explanation. When the package finally arrived they were four bottles of completely different scent ,not what was ordered,no explanation and no apology. Disappointed would be an understatement.”

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Posted 10 hours ago

“My Order has not arrived. I have reported it to A Post & your customer services department. It was due to be delivered to me on 20th of November. Very unhappy at present & am hoping for a positive response.”

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Posted 1 week ago

“Very poor quality engraving. Not happy with purchase at all”

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Posted 1 week ago

“I'm sure it's not your fault, but I still haven't received my order. I assume it's because of Trump's tariffs. My order is stuck in Philadelphia.”

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Posted 1 week ago

“I returned my order as per instructions via Chatbox. This was incorrect information. The parcel is now lost and I’m £100 out of pocket. I called customer services twice to talk to someone and on both occasions was promised a call back. I’m still waiting. Email replies are slow. Found the whole experience very frustrating and stressful.”

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Posted 1 week ago

Hi Linda, We’re really sorry to hear about the lost parcel and the trouble with returns, im afraid as you have not been able to provide a return tracking number we would ask you retrieve this and email to info@kilkennygroup.com. Kind regards, Team Kilkenny Design

Posted 1 week ago

“They cancelled my order.”

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Posted 2 weeks ago

Hi Sean, We’re really sorry to hear your order was cancelled. This was returned to sender due to a failed delivery. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“Never received my order or got a response to my messages”

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Posted 2 weeks ago

Hi there, We’re really sorry to hear you haven’t received your order or a response to your messages. This isn’t the experience we want you to have. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“I never received a return response. The items were beautiful sent as sympathy gifts they came perfect. But when are friend went to hang the plaque the ribbon broke and it broke all over the floor.”

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Posted 2 weeks ago

“I had a missing item in my order and wrote an email about five times for help in sorting the situation out. Nobody bothered to come back to me. In the end I gave up and swore not to use you again. I certainly won't be recommending you to anyone I know.”

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Posted 2 weeks ago

Hi Angela, A member of the team responded to your emails however we have not received a response back, we would ask you check your junk folder. Please contact us with your order number and any details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“Hard to return received a UPS bill for bank processing. Scam company”

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Posted 2 weeks ago

“Double charged delivery fee for an item you forgot to ship doubling the price, $33 fee. Defective items and was told that is normal, ignored my further questions”

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Posted 3 weeks ago

“My order arrived promptly, in tact & delighted with my Paul Moloney pottery.”

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Posted 3 weeks ago

“I still haven't received my item purchased weeks later. I think at this stage I should get a refund so that I can buy something else somewhere else. Such bad service I would not recommend using your service.”

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Posted 3 weeks ago

Hi Sile, We’re very sorry to hear your item hasn’t arrived yet and understand why you’re frustrated. We’d like to help sort this out and arrange a refund if that’s the best option for you. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist you promptly. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“I ordered a nomination bracelet from here because it said you get a free starter bracelet with it. I didn’t receive anything. I had ordered soap too which came all damaged I can’t even gift it. I contacted customer support who dismissed my complaint and said to go to my nearest shop if I want.”

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Posted 3 weeks ago

Hi Kate, We’re truly sorry to hear about your recent experience with our customer support. This isn’t how we want to handle issues, and we understand your frustration. Upon review of your recent contact I can see the team offered to assist with the damaged item but this was refused. You can email us directly at info@kilkennygroup.com if you would now like assistance with this. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Delivery arrived .. improperly packed … heavy Xmas candles had crushed other items that now can’t be given as presents . Immediately sent emails to 2 different addresses…with fotos & received not even an acknowledgement. Rang customer number yesterday.. no call back .. Really stressed … have ordered for Xmas from KK shop for years and no issues until now . Can someone please call me and sort this issue.. 0861303517 ..”

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Posted 1 month ago

Hi Tia, Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues with your delivery and the lack of communication from our team. We understand how stressful this situation must be, especially during the busy holiday season. We want to make this right for you. Please provide us with your order details along with images by reaching out to us at info@kilkennygroup.com, and we will do our utmost to resolve this promptly. Warm regards, Team Kilkenny Design

Posted 1 month ago

“It smells nothing like turf very disappointing sorry”

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Posted 1 month ago

“The jewellery was fantastic value but the presentation box for the necklace was a shambles someone had tried to repair it there was black sticky glue on the front and white tape with metal sticking out couldn’t close the box x”

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Posted 1 month ago

“I contacted you on messenger in relation to a scratch on a brand new nomination bracelet I purchased. I got absolutely no response.”

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Posted 1 month ago

“Trying Texting and anying No answer”

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Posted 2 months ago

Hi Eileen, Thank you for your feedback. We're truly sorry to hear that you're having difficulty reaching us. Please know that we value your input and want to help resolve any issues you may have. If you could send us an email at info@kilkennygroup.com, we’ll do our best to respond as quickly as possible. Kind regards, Team Kilkenny Design

Posted 2 months ago

“Great product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again.”

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Posted 2 months ago

Kilkenny Design is rated 4.5 based on 3,561 reviews