Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,361 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again.”

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Posted 8 hours ago

“Only 3 of the 5 items were correct. I wrote to complain directly and no response. Poor service when things are not right”

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Posted 9 hours ago

Hi there, Thank you for your feedback. We’re genuinely sorry to hear that your order was not fulfilled correctly and for the lack of response to your complaint. We understand how frustrating this must be. Please know that we take these matters seriously and will ensure that your concerns are addressed. Can you resend the email to info@kilkennygroup.com please as we have not received an email from you as of yet. Warm regards, Team Kilkenny Design

Posted 9 hours ago

“I not recieved the items”

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Posted 3 days ago

“I am still waiting for my package.”

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Posted 4 days ago

“Disappointed as when I ordered my Ayu product it said there was a free gift. The gift was in stock for sale but was not sent with my order. I contacted Kilkenny via chat and was told I would get a reply in 24 hours. No reply.”

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Posted 4 days ago

“The item was scheduled to be delivered more than 6 weeks ago. All I am able to find through the tracking number is that it has been sitting in Louisville Kentucky for pick up. I have attempted to contact both Kilkenny and UPS to report that it is at the wrong location, it need to go to Spokane Washington. All I get for an answer is : it is scheduled to be delivered tomorrow between 1:45 and 3:45. I have gotten this staement 6 times already as has the person it is supposed to be to get it and still nothing. I have requested it be resent and still nothing. At this point I will never recommend your company due to its lack of concern for your customer”

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Posted 1 week ago

“My order is stuck in Philadelphia at UPS office since September 10th. Kilkenny rep says there is nothing they can do that I have to contact my local UPS office - but I don’t have an office any besides I paid Kilkenny Shop for this order they have the relationship with carrier not me. I paid for this to be delivered to me - I feel like I’m on my own.”

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Posted 1 week ago

“Received the wrong item and I am still awaiting the replacement”

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Posted 3 weeks ago

“I was promised, by your employee, that my order would be here for the date it was need. It was not. Your website said 1-2 days delivery for Ireland. It was not. Item had to be returned, & then I had to follow up on my refund as it wasn’t processed!”

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Posted 1 month ago

“Customer service v.poor, delivery service needs to be investigated immediately.”

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Posted 1 month ago

“Very disappointed in the service”

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Posted 1 month ago

“Ordered a bracelet from Kilkennt Design on 11th July, money was taken from my account but I never received it. Contacted you on 29th July to see what happened they said I'd put the wrong address on order. I'm not sure if this was correct as I've only lived at this address for the past 32 years and order from different companies every week and never have had an order gone missing. The girl I spoke to said my order would be sent out again but to my dismay yesterday as I was checking my bank account, Kilkenny Design has refunded me my money. No idea what is going on as I've ordered from this company before and never had a problem. Would definitely not recommend Kilkenny Design to anyone.”

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Posted 1 month ago

Hi Liz, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your recent order did not go as expected. It's disappointing when items do not arrive, especially when you’ve been a loyal customer in the past. We were arranging for this to be reshipped but as you opened a dispute with your card provider this was refunded by them. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Lovely shop, great variety of items to choose from. My very 1st order was delivered by An Post and the whole experience was amazing. Now shop have sales,so decided to buy 3 items in total for presents. How dissapointing to see a shop like Kilkenny Design are using such a low rated, horrible delivery partners to like GLS? My parcel is missing,with 3 items in it and marked as delivered by your delivery partners,seriously? Nobody's from GLS wasveven close to my address, but market parcel delivered?!”

Helpful Report

Posted 2 months ago

Hi Olesja, Thank you for reaching out and sharing your experience. We're so sorry to hear about the issues with your delivery. It's always disappointing when a package doesn't arrive as expected. We understand how frustrated you must feel, and we truly appreciate your feedback regarding our delivery partners. We'll be sure to address this with them as we continually strive to improve our service. We have received your email on this and are working to resolve. Warm regards, Team Kilkenny Design

Posted 2 months ago

“I was extremely disappointed when I received the order. It was suppose to be a gift and it was just dumped in the box. It arrived in a jiffy bag with no insert bag, no gift wrapping etc. So disappointing that I couldn’t use it as a gift.”

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Posted 2 months ago

Hi Sandra, Thank you for taking the time to share your thoughts with us. We're really sorry to hear that your order did not arrive as you had hoped, especially since it was intended as a gift. We do not include any bags or gift wrapping and that is why this is not detailed on our website that this is included. Your feedback is valuable, and we will certainly take it into consideration as we work to improve our packaging and service. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Kilkenny Design

Posted 2 months ago

“The orla kiely purse i bought broke immediately. Poor quality”

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Posted 2 months ago

Hi Ruth, Thank you for taking the time to share your experience with us. We're so sorry to hear that the Orla Kiely purse didn't meet your expectations and broke right away. This is not the standard of quality we aim for, and we appreciate your feedback. Please reach out to us via email at info@kilkennygroup.com and we can assist you with further. Kind regards, Team Kilkenny Design

Posted 2 months ago

“This is the worst customer service experience i have ever had with no reply to phone calls or email, I will unlikely be doing business again.”

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Posted 3 months ago

Hi there, Thank you for sharing your experience with us. This is not the level of service we strive to provide, and we understand how frustrating this situation must be for you. We appreciate your feedback and will make sure to address this issue to improve our communication. A member of the team will be in contact to discuss this further. Warm regards, Team Kilkenny Design

Posted 3 months ago

“Poor customer service. I bought a pair of earrings on June 15th, my last day in Dublin. The post on one earring is damaged. I have sent information and a photo of the earrings. Your Team responded that they would be in touch within 24 hours. I never heard back. I am now paying to have them repaired. Beware of purchasing jewelry from this store.”

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Posted 3 months ago

Hi Gloria, Thank you for your feedback. We’re truly sorry to hear about the issues you've experienced with your earrings and our customer service. I can see two emails were sent from my colleague to you in response, I would advise you to check your spam folder and come back to us via these responses. If you have any further questions or if there’s anything we can do to help, please don’t hesitate to reach out. Warm wishes, Team Kilkenny Design

Posted 3 months ago

“Still waiting for my order to arrive and have not been given a proper tracking number.”

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Posted 4 months ago

“I had a terrible experience. The price listed for the purse was $167 Canadian. Shipping was $20 U.S. (approx $28 or $29). However, my credit card was charged $234.93. When I emailed to ask how this could be, customer service told me it was the bank's exchange rate. There is no way a bank exchange rate would add an additional $39 to the total. (Then when the package arrived, there was a bill for an additional $45 in duty, as well). I refused acceptance of the package and was told I would be refunded when the package is returned. I hope this happens in a timely matter.”

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Posted 5 months ago

“The quality of the necklace was very poor and the box came completely battered. I had to buy a separate box to put the necklace into as it was a gift”

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Posted 5 months ago

Hi there, Thank you for taking the time to share your experience with us. We’re very sorry to hear about the poor quality of the necklace and the condition of the box when it arrived. We take pride in the quality of our products and packaging, and it’s clear we didn’t meet those standards in your case. Your feedback is essential, and we’ll be looking into this to ensure it doesn’t happen again. If there’s anything else we can help you with, please feel free to reach out. Best wishes, Kilkenny Design Team!

Posted 5 months ago

Kilkenny Design is rated 4.5 based on 3,361 reviews