Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,775 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased on April 3,2026 and have not received yet.”

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Posted 3 days ago

“My daughter in law whose heritage is from Ireland. I was so excited for the Easter holiday to surprise her with a box of chocolate $50.00 later the Candy WAS NEVER DELIVERED. I DONT KNOW IF I GOT SCAMED BUT I AM VERY UPSET AND DISAPPOINTED”

Helpful Report

Posted 2 weeks ago

Hi Marie, I’m really sorry to hear your Easter box of chocolates wasn’t delivered. We’d like to investigate quickly and help resolve this. Please email info@kilkennygroup.com with your order number and delivery details so we can review and arrange a replacement or refund as you prefer. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“Unfortunately the earrings I ordered were not the earrings delivered to me. They were bought for a birthday present. I would think twice before ordering from Kilkenny Design again.”

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Posted 3 weeks ago

Hi there, I’m really sorry to hear the wrong earrings were delivered. We’d like to investigate quickly and help resolve this. Please email info@kilkennygroup.com with your order number and delivery details so we can review and arrange the correct earrings or a refund as you prefer. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“Order #440016620 Tracking UPS 1ZE77J710438919032 placed order 3/20 today is 4/7 I even called Dublin customer service but rep disconnected the call. I just gave her my name and order #. She disconnected. What is going on with package? And why would any reputable company disconnect a call. I was calling from NY, USA at 6:42am. Unbelievable.”

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Posted 3 weeks ago

“1ZE77J710438919032 order # 440016620 placed order 3/20/26 today is 4/7 and still not received. sent numerous email about my package being stuck in customs. got two responses stating company is looking into. called dublin customer service today and connected with Lauren, as soon as I gave her my order number, she disconnected. are you for real?”

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Posted 3 weeks ago

“Package ordered and never arrived. I have checked in numerous times. Very disappointed. I am going to my credit card company to dispute.”

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Posted 1 month ago

“I ordered my face cream weeks ago and still have not received it. I’ve ordered it several times previously and I never have had a delay like this. I’m wondering whether I need to find a new product.”

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Posted 1 month ago

“1ZE77J710430650416 This is my order number I still have NOT received!!!!”

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Posted 1 month ago

“Received the wrong items. Obstructive, unhelpful customer service experience”

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Posted 1 month ago

Hi Eva, I’m really sorry to hear that you received the wrong items. I can see prior to this our Customer Service team had already assisted you with and resolved the issue. If you require further assistance please contact info@kilkennygroup.com. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Likely not the fault of Kilkenny but 4 weeks after placing my order, I still have not received my purchase!”

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Posted 1 month ago

“After 30 days still have not received my order. Customer Service helped on my first request to track my order, but has not replied to any other requests.”

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Posted 1 month ago

Hi Jennifer, I’m really sorry you haven’t received your order after 30 days. We’d like to investigate this quickly for you. I can see the team had been in contact - can you please email info@kilkennygroup.com please for further assistance if you cant see the emails from the team. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“I never received my order and request a full refund.”

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Posted 1 month ago

Hi Gail, I’m really sorry you didn’t receive your order and that you’re requesting a full refund. We’d like to help resolve this quickly. Please send an with your order number and the email used for the purchase to info@kilkennygroup.com so our team can investigate for you. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Delivered a broken mug, and wouldn't replace.”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear your mug arrived broken and that a replacement wasn’t offered. We’d like to sort this quickly. Please email info@kilkennygroup.com with your order number and photos of the damaged mug so we can review and arrange the best resolution. Kind regards, Team Kilkenny Design

Posted 1 month ago

“I still have not received my order from February 3, 2026.”

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Posted 1 month ago

“Ordered a 2023 Waterford Christmas ornament and the parcel arrived without the 2023 disc, which was the purpose of ordering this ornament. Customer service offered me 20% off or I could return it. I’m very unhappy with this purchase.”

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Posted 2 months ago

Hi Anita, We’re really sorry to hear the 2023 disc was missing from your Waterford ornament. Im vey sorry to say this was the last in stock, Please email info@kilkennygroup.com if you wish to revist your options. Kind regards, Team Kilkenny Design

Posted 2 months ago

“Did not receive hat”

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Posted 2 months ago

Hi Anne, We’re really sorry to hear you didn’t receive your hat. We want to resolve this quickly. Please email info@kilkennygroup.com with your order number and any relevant details so we can investigate with the courier and get this sorted. Kind regards, Team Kilkenny Design

Posted 2 months ago

“I still have not received my order and it’s been about a month. My opinion will change if you get my ordered delivered to me soon.”

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Posted 2 months ago

Hi Jayne We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 2 months ago

“I was charged a tarriff and a surcharge at thedoor of my home in Ct”

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Posted 2 months ago

“The emails are incessant especially after browsing site. This has impacted negatively on my experience and i am slow to shop online with kilkenny as a result.”

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Posted 2 months ago

Hi there, We’re sorry to hear the emails have impacted your shopping experience. You can unsubscribe or update your email preferences via the footer link or by contacting info@kilkennygroup.com and we’ll remove you from marketing communications. Kind regards, Team Kilkenny Design

Posted 2 months ago

“Horrendous customer service. Don't ever expect to get your items!! I bought a single hat for my fiancé on December 8th and it is now January 18th and I STILL don't have it. It took over 2 weeks for them to even ship my item!!”

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Posted 3 months ago

Kilkenny Design is rated 4.5 based on 3,775 reviews