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Kilkenny Design Reviews

4.4 Rating 1,979 Reviews

84 %

of reviewers recommend Kilkenny Design

Company Reviews

Product Reviews

4.4

Based on 1,979 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with the product itself, as I have purchased it before from another source. However, I would like to mention my experience with the customer service at Kilkenny Design. After placing my order, I noticed that the shipping address was incomplete despite providing a full address. I called the customer service number provided in the email confirmation, but the representative was unhelpful instructing me to send an email instead. Despite sending an email requesting an update to my address, I did not receive any response. After more than a week had passed since my order was shipped, I visited the post office to inquire about my package. With the help of a post office employee, I was able to locate and retrieve my parcel. Unfortunately, due to this experience, I will not be purchasing from Kilkenny Design again.”

Posted 1 week ago

“Terrible. Scammer. Do not trust.”

Posted 2 weeks ago

“Awful returns and exchange program, very difficult to manage with UPS.”

Posted 3 weeks ago

Hi Josh, Thank you so much for taking the time to share your feedback about your experience at Kilkenny Design. We truly appreciate your valuable input and apologize for any inconvenience caused. We are sorry to hear about the issues you encountered with our returns and exchanges, particularly the difficulty in managing it with UPS. Your feedback is extremely important to us, as we strive to continually improve our services. We would love to further understand your concerns and explore how we could enhance our returns and exchange process. Could you kindly provide more details on the challenges you faced with UPS? This would assist us in finding a solution that meets your needs and ensures a smoother experience for all our customers. Best regards, Kilkenny Design Team

Posted 3 weeks ago

“bought the cream Lennon Courtney swing coat in a size large after trying on a medium in the Kilkenny shop. The coat arrived in very crumbled condition and there were two light grey stains either side on the bottom of the coat. the sizing was also strange, the large having alot more material and it sat funny on relative to the medium size I have tried on in store. the return had to be paid for,l with An Post, however the refund was quick. I was very disappointed with the way the garment arrived, crumbled and creased, considering the €200 price tag. I was also surprised that the cost to buy it in store was €240, while it was €200 online”

Posted 3 weeks ago

Hi there, Thank you so much for taking the time to share your feedback with us regarding your recent experience at Kilkenny Design. We truly appreciate your valuable input and apologize for the issues you encountered with your purchase of the Lennon Courtney coat. We understand your disappointment with the crumbled and creased condition in which the garment arrived, especially considering its higher price tag of €200. Please accept our sincere apologies for any inconvenience caused. We strive for the utmost care in packaging and shipping our products, and it is disheartening to hear that we fell short in this instance. We appreciate you bringing the pricing difference to our attention as well. Rest assured, we continuously monitor and adjust our pricing to offer the best value to our customers. We will review our store and online pricing to ensure consistency and transparency moving forward. Once again, we extend our sincere apologies for the inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Kind regards, Kilkenny Design Team

Posted 3 weeks ago

“I bought the initial chain. I couldn't believe it when I opened it. It was SO tiny, it was like something you would pay about €3 from a Chinese website. Paid €54.00. I wouldnt haven't have minded if it had said how tiny it was in the description. And when I emailed the company they just said its a standard size, ot is not. So be aware before you buy this.”

Posted 1 month ago

Hi Andrea, Thank you for taking the time to leave your review I am very sorry that the chain was smaller than expected, I will have our web team look into how this appears online. For any queries regarding sizes, etc we are available to help at info@kilkennygroup.com & on 021 4308392 Kind Regards, Kilkenny Design Team

Posted 4 weeks ago

“Item arrived broken. Second replacement sent to wrong address and wrong size sent. Waiting for 3rd replacement. Very disappointed.”

Posted 1 month ago

Dear Marie, Thank you so much for taking the time to share your feedback about your experience with Kilkenny Design. We truly appreciate your openness and willingness to provide us with valuable information. We sincerely apologize for the unfortunate events that occurred regarding your order. It is never our intention to disappoint our customers, and it deeply saddens us to learn that your item arrived broken, the second replacement was sent to the wrong address, and the wrong size was sent. We understand how frustrating and inconvenient this must have been for you. To rectify this situation and make things right, we are currently working on sending you a third replacement as quickly as possible. However, we would also like to take this opportunity to ask for your suggestions on how we can improve our service and prevent similar issues from happening in the future. Your insight is invaluable to us, and we are committed to addressing any shortcomings. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your continued patience and understanding. Please let us know how we can make things better for you, and we will do our utmost to rectify the situation. Best regards, Kilkenny Design Team.

Posted 1 week ago

“Website offers free delivery to the uk, when placing the order I was not told that I would be hot with £63 tax charge for importing goods into the uk. Please be careful ordering from this website of your in the uk.”

Posted 1 month ago

“Item has been returned well over a month ago and refund still not processed. H”

Posted 1 month ago

“They shipped expired products with no fragrance and some empty I bought 80 pieces of Max car air frshner and they duped rhen when I complained they asked me to ship the useless items back with my money again, pls do not shop online with this company , they are liars Don't let them steal from you.”

Posted 1 month ago

“Customer service just left a bad taste over their handling of my emails requesting help. Basic services should have given me an immediate response that customer service was closed and unable to answer my questions. Instead shipping department shipped order despite my immediate request for customer service help. Subsequent emails were inconsistent on the facts and not helpful at all. Finally they ended up “ghosting “ me.”

Posted 1 month ago

Hi Elizabeth, Thank you for taking the time to leave your review, I am sorry to hear you are unhappy with the Customer Service Experience. I have taken a look and unfortunately your request to change the order came after the dispatch of your order, Im afraid we cant change an order once shipped. Ill make sure to pass along your feedback to the team. If there is anything else we can help with please email info@kilkennygroup.com. Thank you, Laura

Posted 1 month ago

“please dont add people to mailing lists when they dont consent to this”

Posted 1 month ago

Hi Jenny, I hope you are well. To receive Marketing emails you would have to opt in for this potion to receive these. If you no longer wish to receive these you can just unsubscribe by clicking this in one of the emails received. If there is anything else we can help with please email info@kilkennygroup.com Thanks, Laura

Posted 1 month ago

“The two pairs of earrings I ordered totaled to about 150 euros and they were not worth the money in the slightest. The first pair, tear drop shaped gold plated earrings, are hollow around the back - the photos and description made them appear to be a fully solid tear drop. The second pair, silver linked chain earrings look very cheap in person, I expected them to be of much higher quality and be sterling silver, the earrings quite literally look and feel like plastic. I won't wear them out. It's very disappointing as I've loved jewlery from Kilkenny in the past but these were both huge misses and due to their return policy I was out 150 euros, not able to return them.”

Posted 1 month ago

“I was actually appalled at your customer service. I received an item damaged,’. Customer service was shocking to say the least despite numerous emails as you cannot get to talk to anyone. I ended up cancelling the item and buying it elsewhere. It was Kilkenny designs fault the item was damaged and couldn’t care less or try to help in any way. Therefore I will NEVER buy anything there again”

Posted 1 month ago

“The wine decanter arrived and the spout was broken off”

Posted 1 month ago

“I would give zero if possible”

Posted 1 month ago

“Was in newbridge store today with my mother. Purchased a lovely gift but imagine our surprise when she was asked if she wanted a PAPER BAG at a charge. What are you meant to say...no, and walk around a shopping centre with your purchase on full display? Even the poor young shop assistant looked embarrassed. You pay enough for the gifts in store without this added extra. No other shop that I am aware of charges for paper bags...won't be rushing back there soon.”

Posted 2 months ago

“Repeatedly rebuffed by customer service. Very dissatisfied with the entire process. Be wary of any order you placed. Customer service will change their story to their advantage and will not help you. Find another source for what you want. This company is totally inflexible!”

Posted 2 months ago

“Do not buy anything from Kilkenny Design if you live in the US and might need to return/exchange it. The return shipping is on YOU (very expensive) and then Kilkenny Design refused the package. Ultimately, it was returned to us by Irish Customs (apparently there is an additional customs charge which Kilkenny Design didn't mention when I contacted them in advance of sending the package) and I was out $70 in shipping costs. What a waste and now I have a $250 men's jacket that my husband cannot wear.”

Posted 2 months ago

“After 3 weeks still no product Yes, I know you blame customers blah blah but if every purchase made from UK is going to be held up in for weeks and judging by reviews it is EVERY PRODUCT Please take UK shopping faculties away from your website this would avoid reputational damage”

Posted 2 months ago

“No not buy from this company if you reside outside Ireland They don’t make you aware of futons charges resulting in products being held for weeks and in addition an extra charge to release them”

Posted 2 months ago

Hi there, Thank you for taking the time for to leave your review, I am sorry to hear you are experiencing issues with receiving your parcel from Parcelforce. Parcels leaving the EU can be charged by customs, this is a government regulation that was introduced after Brexit. The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs. If you need further assistance, please email info@kilkennygroup.com. Thanks, Laura

Posted 2 months ago

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Kilkenny Design is rated 4.4 based on 1,979 reviews