Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,082 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order to arrive and have not been given a proper tracking number.”

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Posted 1 month ago

“I had a terrible experience. The price listed for the purse was $167 Canadian. Shipping was $20 U.S. (approx $28 or $29). However, my credit card was charged $234.93. When I emailed to ask how this could be, customer service told me it was the bank's exchange rate. There is no way a bank exchange rate would add an additional $39 to the total. (Then when the package arrived, there was a bill for an additional $45 in duty, as well). I refused acceptance of the package and was told I would be refunded when the package is returned. I hope this happens in a timely matter.”

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Posted 1 month ago

“The quality of the necklace was very poor and the box came completely battered. I had to buy a separate box to put the necklace into as it was a gift”

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Posted 1 month ago

Hi there, Thank you for taking the time to share your experience with us. We’re very sorry to hear about the poor quality of the necklace and the condition of the box when it arrived. We take pride in the quality of our products and packaging, and it’s clear we didn’t meet those standards in your case. Your feedback is essential, and we’ll be looking into this to ensure it doesn’t happen again. If there’s anything else we can help you with, please feel free to reach out. Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Dissappointed with quality of lennon courtney bowls received. Circumference of both are all chipped. It possibly happened in transit as delivery boxes were badly damaged when rexeived (photos available if required).”

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Posted 1 month ago

Hi Sonya, Thank you for your feedback. We sincerely apologize for the condition of the Lennon Courtney bowls you received and the issues with the delivery boxes. It’s important to us to uphold the quality of our products, and we regret that we fell short in this instance. Your comments are invaluable, and we will address this concern to prevent it from happening in the future. Please feel free to reach out to us with the images @ info@kilkennygroup.com so we can assist you. Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Entered 3 separate gifts to three different recipients but all three were sent to one recipient. If I had done 3 separate orders I wouldn’t get free shipping. Frustrated…I now have to get that one recipient to send the other 2 to me and then I’ll have to separately send these. What a mess and drawn out affair!!!”

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Posted 1 month ago

Hi Richard, Thank you for sharing your experience with us. Orders placed will always be shipped to the shipping address entered in, there is only one shipping address option here. In order to ship to three different address three orders must be placed. If there's anything more we can do to assist you with this situation, please don't hesitate to reach out. Best wishes, Kilkenny Design Team!

Posted 1 month ago

“The item and bag stank of mould and was dirty.”

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Posted 2 months ago

Hi Callan, Thank you for your feedback. We're truly sorry to hear that the item and bag you received were not up to our standards and that you encountered unpleasant odors and dirt. Maintaining the quality of our products is very important to us, and we apologize for falling short in this instance. Your comments are valuable, and we'll address this concern to prevent it from happening in the future. If you'd like to discuss this further, please feel free to reach out to us. Best wishes, Kilkenny Design Team!

Posted 1 month ago

“This was my 2nd and likely my last purchase. I emailed customer service regarding both orders and have not received a response in either case. The first order came with packaging damage to a gift item. Although customer service did not respond to my emai, they did send a replacement box. Regarding the second order, I asked to return a heavy statue, the quality of which I am not happy with. I thought Kilkenny would provide a return shipping label. Because of no response, I looked into returning it with USPS, FedEx, UPS and DHL. Cost for me to return it myself is more than what I paid for the item. Online vendors usually provide return label service. I can't support acompany that does not support me.”

Helpful Report

Posted 2 months ago

Hi Kathleen, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service and the issues you faced with your orders. s, and we can appreciate how costly it can be for you. Please rest assured that we take your concerns seriously, and we’re continually working to improve our service. Please check your spam folder for our responses, I can see these were sent to you. Best regards, Kilkenny Design Team!

Posted 2 months ago

“Order still hasnt reached me in 1 month”

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Posted 2 months ago

Hi Shehla, Thank you for your review. We're truly sorry to hear that your order has not reached you after a month. We understand how frustrating this situation can be. If you haven't already, please check your spam folder as our responses may have ended up there. We encourage you to reach out to us directly at info@kilkennygroup.com so we can assist you and ensure your concerns are addressed promptly. Best regards, Kilkenny Design Team!

Posted 2 months ago

“I wanted to buy local recently in killarney willing to spend more for a leather jacket in person and candle. Went to pay at the counter, got asked did I want a bag (!). I said yes of course, then the cashier proceeded to charge me for the bag so I walked out leaving all the purchase over 100 euros behind. Ended up buying a similar jacket online instead. I am happy to pay a premium to shop local but to be expected to pay for a paper bag too is uncalled for. I will no longer shop in the kilkenny shop for this reason”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your experience with us, and we're truly sorry to hear about the frustration you faced during your visit. We appreciate your commitment to supporting local businesses, and it's disheartening to know that the bag charge impacted your shopping experience. At Kilkenny Design sustainability is a massive focus and therefore we have implemented this small bag charge along with a bag for life option. Best regards, Kilkenny Design Team!

Posted 2 months ago

“Very unresponsive customer service”

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Posted 2 months ago

Hi Fiona, Thank you for your review. We’re truly sorry to hear that you found our customer service unresponsive. This is not the standard we strive for, and we understand how frustrating it can be. I can see that you have received responses on numerous queries, if you have not seen these please check your spam. If you have further queries please reach out to us directly at info@kilkennygroup.com, and we’ll make sure your concerns are addressed promptly. Best regards, Kilkenny Design Team!

Posted 2 months ago

“I ordered a product and very disappointingly never received same”

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Posted 2 months ago

Hi Linda, Thank you for taking the time to share your experience. We're very sorry to hear that you did not receive your order, and we understand how disappointing that must be. I can see you have been in contact with our Customer Service team who have refunded you in full and opened an investigation with the courier. Best regards, Kilkenny Design Team!

Posted 2 months ago

“The offer that enticed me to shop on your site 15€ off 75€ would not apply to my order and no reply for almost a week from customer service so I actually haven’t shopped with you since.”

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Posted 3 months ago

Hi Avril, Thank you for your feedback. We're very sorry to hear that the discount offer did not apply to your order and that you haven’t received a response from customer service yet. This is not the experience we want for our customers. I can see my colleague has been in touch, this has more than likely gone into your spam folder. If you could come back to us directly via this mail we can assist you further. Best regards, Kilkenny Design Team!

Posted 3 months ago

“Candle burnt out after completion of uses”

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Posted 3 months ago

Hi there, Thank you for your review. I'm sorry to hear that your candle burnt out after use. We aim for our products to meet your expectations, and we truly appreciate your feedback. If you have any more concerns or questions, please feel free to reach out to our customer service team. We're here to help. Best regards, Kilkenny Design Team

Posted 3 months ago

“BUYER BEWARE, we purchased some Waterford Crystal from Kilkenny Design and when it was delivered we had to pay £55 in duty and other expenses which made a purchase that was reasonable to being expensive, why advertise your wares in the UK and not give the correct prices.”

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Posted 3 months ago

Hi Paul, I am sorry to hear that customs were applied your parcel. Parcels leaving the EU can be charged by customs, this is a government regulation that was introduced after Brexit. Customs apply for orders over the £135 and this is detailed at checkout where you must agree to this notification in order to continue with your order, apologies for any frustration you have over this. If you need anything else, please do not hesitate in getting back in touch @ info@kilkennygroup.com Kind Regards Kilkenny Design Team

Posted 3 months ago

“Wrong items were delivered”

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Posted 4 months ago

Hi there, Thank you for your feedback. We're very sorry to hear that the wrong items were delivered to you. We understand how disappointing this must be and appreciate you bringing it to our attention. Please reach out to our customer service team so we can resolve this issue promptly. Your satisfaction is important to us, and we're committed to making things right. Best wishes, Kilkenny Design Team

Posted 4 months ago

“10 percent off code did not work, extra charges for shipping at delivery”

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Posted 4 months ago

Hi there, Thank you for your review. We're sorry to hear that the discount code didn’t work for you and that you encountered extra shipping charges at delivery. We understand how disappointing it is when expectations aren’t met, and we appreciate your feedback regarding this issue. If you haven't already, please reach out to our customer service team so we can assist you further. We are committed to providing you with a better experience in the future. Best regards, Kilkenny Design Team

Posted 4 months ago

“Placed order for 1 item on 22nd December and it did not arrive till 20th January. I understand Christmas delays but not this.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review. We sincerely apologize for the delay in the delivery of your order. We completely understand how frustrating it is to wait longer than expected, especially around the busy Christmas period. Rest assured, we are continually working to improve our delivery processes to serve you better in the future. We truly appreciate your patience and understanding during this time, and we hope to restore your confidence in us. Kind regards, Kilkenny Design Team

Posted 4 months ago

“No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.”

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Posted 4 months ago

Hi Marie, Thank you for your review. We're really sorry to hear about your experience with the return process. We understand how frustrating it can be when communication isn’t clear, and we truly apologize for any inconvenience this has caused you. I can see you were in contact with my colleague who provided returns information to you and all of this can be found on our website. Sustainability is very important to our company therefore we promote a a paperless environment, this is why all details e.g invoice are provided via email. Kind regards, Kilkenny Design Team

Posted 4 months ago

“Cheap rubbish”

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Posted 4 months ago

Hi Shaun, Thank you for your feedback. We’re sorry to hear that you felt the product you received didn’t meet your expectations. Your satisfaction is important to us, and we’re always aiming to improve the quality of our items. We would love the opportunity to address your concerns directly, so please feel free to reach out to us at info@kilkennygroup.com. We value your input and appreciate you bringing this to our attention. Kind regards, Kilkenny Design Team

Posted 4 months ago

“I have all ready replied when I received the purchase explaining my disappointment you obviously did not read my previous reply to your request for feedback 🙈 How bad is that for customer service. My phone No is 0851572455”

Helpful Report

Posted 4 months ago

Hi there, Thank you for reaching out. We're truly sorry to hear about your disappointment and understand your concerns regarding our customer service. Your feedback is vital to us as we strive to improve. We would like the opportunity to make this right, so please get in touch with us at info@kilkennygroup.com. Your satisfaction is important, and we want to ensure your experience is addressed properly. We appreciate you bringing this to our attention. Kind regards, Kilkenny Design Team

Posted 4 months ago

Kilkenny Design is rated 4.5 based on 3,082 reviews