Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,225 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shop, great variety of items to choose from. My very 1st order was delivered by An Post and the whole experience was amazing. Now shop have sales,so decided to buy 3 items in total for presents. How dissapointing to see a shop like Kilkenny Design are using such a low rated, horrible delivery partners to like GLS? My parcel is missing,with 3 items in it and marked as delivered by your delivery partners,seriously? Nobody's from GLS wasveven close to my address, but market parcel delivered?!”

Helpful Report

Posted 1 week ago

Hi Olesja, Thank you for reaching out and sharing your experience. We're so sorry to hear about the issues with your delivery. It's always disappointing when a package doesn't arrive as expected. We understand how frustrated you must feel, and we truly appreciate your feedback regarding our delivery partners. We'll be sure to address this with them as we continually strive to improve our service. We have received your email on this and are working to resolve. Warm regards, Team Kilkenny Design

Posted 1 week ago

“I was extremely disappointed when I received the order. It was suppose to be a gift and it was just dumped in the box. It arrived in a jiffy bag with no insert bag, no gift wrapping etc. So disappointing that I couldn’t use it as a gift.”

Helpful Report

Posted 2 weeks ago

Hi Sandra, Thank you for taking the time to share your thoughts with us. We're really sorry to hear that your order did not arrive as you had hoped, especially since it was intended as a gift. We do not include any bags or gift wrapping and that is why this is not detailed on our website that this is included. Your feedback is valuable, and we will certainly take it into consideration as we work to improve our packaging and service. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Kilkenny Design

Posted 2 weeks ago

“The orla kiely purse i bought broke immediately. Poor quality”

Helpful Report

Posted 3 weeks ago

Hi Ruth, Thank you for taking the time to share your experience with us. We're so sorry to hear that the Orla Kiely purse didn't meet your expectations and broke right away. This is not the standard of quality we aim for, and we appreciate your feedback. Please reach out to us via email at info@kilkennygroup.com and we can assist you with further. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“This is the worst customer service experience i have ever had with no reply to phone calls or email, I will unlikely be doing business again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience with us. This is not the level of service we strive to provide, and we understand how frustrating this situation must be for you. We appreciate your feedback and will make sure to address this issue to improve our communication. A member of the team will be in contact to discuss this further. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Poor customer service. I bought a pair of earrings on June 15th, my last day in Dublin. The post on one earring is damaged. I have sent information and a photo of the earrings. Your Team responded that they would be in touch within 24 hours. I never heard back. I am now paying to have them repaired. Beware of purchasing jewelry from this store.”

Helpful Report

Posted 1 month ago

Hi Gloria, Thank you for your feedback. We’re truly sorry to hear about the issues you've experienced with your earrings and our customer service. I can see two emails were sent from my colleague to you in response, I would advise you to check your spam folder and come back to us via these responses. If you have any further questions or if there’s anything we can do to help, please don’t hesitate to reach out. Warm wishes, Team Kilkenny Design

Posted 1 month ago

“Still waiting for my order to arrive and have not been given a proper tracking number.”

Helpful Report

Posted 2 months ago

“I had a terrible experience. The price listed for the purse was $167 Canadian. Shipping was $20 U.S. (approx $28 or $29). However, my credit card was charged $234.93. When I emailed to ask how this could be, customer service told me it was the bank's exchange rate. There is no way a bank exchange rate would add an additional $39 to the total. (Then when the package arrived, there was a bill for an additional $45 in duty, as well). I refused acceptance of the package and was told I would be refunded when the package is returned. I hope this happens in a timely matter.”

Helpful Report

Posted 3 months ago

“The quality of the necklace was very poor and the box came completely battered. I had to buy a separate box to put the necklace into as it was a gift”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience with us. We’re very sorry to hear about the poor quality of the necklace and the condition of the box when it arrived. We take pride in the quality of our products and packaging, and it’s clear we didn’t meet those standards in your case. Your feedback is essential, and we’ll be looking into this to ensure it doesn’t happen again. If there’s anything else we can help you with, please feel free to reach out. Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Dissappointed with quality of lennon courtney bowls received. Circumference of both are all chipped. It possibly happened in transit as delivery boxes were badly damaged when rexeived (photos available if required).”

Helpful Report

Posted 3 months ago

Hi Sonya, Thank you for your feedback. We sincerely apologize for the condition of the Lennon Courtney bowls you received and the issues with the delivery boxes. It’s important to us to uphold the quality of our products, and we regret that we fell short in this instance. Your comments are invaluable, and we will address this concern to prevent it from happening in the future. Please feel free to reach out to us with the images @ info@kilkennygroup.com so we can assist you. Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Entered 3 separate gifts to three different recipients but all three were sent to one recipient. If I had done 3 separate orders I wouldn’t get free shipping. Frustrated…I now have to get that one recipient to send the other 2 to me and then I’ll have to separately send these. What a mess and drawn out affair!!!”

Helpful Report

Posted 3 months ago

Hi Richard, Thank you for sharing your experience with us. Orders placed will always be shipped to the shipping address entered in, there is only one shipping address option here. In order to ship to three different address three orders must be placed. If there's anything more we can do to assist you with this situation, please don't hesitate to reach out. Best wishes, Kilkenny Design Team!

Posted 3 months ago

“The item and bag stank of mould and was dirty.”

Helpful Report

Posted 3 months ago

Hi Callan, Thank you for your feedback. We're truly sorry to hear that the item and bag you received were not up to our standards and that you encountered unpleasant odors and dirt. Maintaining the quality of our products is very important to us, and we apologize for falling short in this instance. Your comments are valuable, and we'll address this concern to prevent it from happening in the future. If you'd like to discuss this further, please feel free to reach out to us. Best wishes, Kilkenny Design Team!

Posted 3 months ago

“This was my 2nd and likely my last purchase. I emailed customer service regarding both orders and have not received a response in either case. The first order came with packaging damage to a gift item. Although customer service did not respond to my emai, they did send a replacement box. Regarding the second order, I asked to return a heavy statue, the quality of which I am not happy with. I thought Kilkenny would provide a return shipping label. Because of no response, I looked into returning it with USPS, FedEx, UPS and DHL. Cost for me to return it myself is more than what I paid for the item. Online vendors usually provide return label service. I can't support acompany that does not support me.”

Helpful Report

Posted 4 months ago

Hi Kathleen, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service and the issues you faced with your orders. s, and we can appreciate how costly it can be for you. Please rest assured that we take your concerns seriously, and we’re continually working to improve our service. Please check your spam folder for our responses, I can see these were sent to you. Best regards, Kilkenny Design Team!

Posted 4 months ago

“Order still hasnt reached me in 1 month”

Helpful Report

Posted 4 months ago

Hi Shehla, Thank you for your review. We're truly sorry to hear that your order has not reached you after a month. We understand how frustrating this situation can be. If you haven't already, please check your spam folder as our responses may have ended up there. We encourage you to reach out to us directly at info@kilkennygroup.com so we can assist you and ensure your concerns are addressed promptly. Best regards, Kilkenny Design Team!

Posted 4 months ago

“I wanted to buy local recently in killarney willing to spend more for a leather jacket in person and candle. Went to pay at the counter, got asked did I want a bag (!). I said yes of course, then the cashier proceeded to charge me for the bag so I walked out leaving all the purchase over 100 euros behind. Ended up buying a similar jacket online instead. I am happy to pay a premium to shop local but to be expected to pay for a paper bag too is uncalled for. I will no longer shop in the kilkenny shop for this reason”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience with us, and we're truly sorry to hear about the frustration you faced during your visit. We appreciate your commitment to supporting local businesses, and it's disheartening to know that the bag charge impacted your shopping experience. At Kilkenny Design sustainability is a massive focus and therefore we have implemented this small bag charge along with a bag for life option. Best regards, Kilkenny Design Team!

Posted 4 months ago

“Very unresponsive customer service”

Helpful Report

Posted 4 months ago

Hi Fiona, Thank you for your review. We’re truly sorry to hear that you found our customer service unresponsive. This is not the standard we strive for, and we understand how frustrating it can be. I can see that you have received responses on numerous queries, if you have not seen these please check your spam. If you have further queries please reach out to us directly at info@kilkennygroup.com, and we’ll make sure your concerns are addressed promptly. Best regards, Kilkenny Design Team!

Posted 4 months ago

“I ordered a product and very disappointingly never received same”

Helpful Report

Posted 4 months ago

Hi Linda, Thank you for taking the time to share your experience. We're very sorry to hear that you did not receive your order, and we understand how disappointing that must be. I can see you have been in contact with our Customer Service team who have refunded you in full and opened an investigation with the courier. Best regards, Kilkenny Design Team!

Posted 4 months ago

“The offer that enticed me to shop on your site 15€ off 75€ would not apply to my order and no reply for almost a week from customer service so I actually haven’t shopped with you since.”

Helpful Report

Posted 4 months ago

Hi Avril, Thank you for your feedback. We're very sorry to hear that the discount offer did not apply to your order and that you haven’t received a response from customer service yet. This is not the experience we want for our customers. I can see my colleague has been in touch, this has more than likely gone into your spam folder. If you could come back to us directly via this mail we can assist you further. Best regards, Kilkenny Design Team!

Posted 4 months ago

“Candle burnt out after completion of uses”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. I'm sorry to hear that your candle burnt out after use. We aim for our products to meet your expectations, and we truly appreciate your feedback. If you have any more concerns or questions, please feel free to reach out to our customer service team. We're here to help. Best regards, Kilkenny Design Team

Posted 5 months ago

“BUYER BEWARE, we purchased some Waterford Crystal from Kilkenny Design and when it was delivered we had to pay £55 in duty and other expenses which made a purchase that was reasonable to being expensive, why advertise your wares in the UK and not give the correct prices.”

Helpful Report

Posted 5 months ago

Hi Paul, I am sorry to hear that customs were applied your parcel. Parcels leaving the EU can be charged by customs, this is a government regulation that was introduced after Brexit. Customs apply for orders over the £135 and this is detailed at checkout where you must agree to this notification in order to continue with your order, apologies for any frustration you have over this. If you need anything else, please do not hesitate in getting back in touch @ info@kilkennygroup.com Kind Regards Kilkenny Design Team

Posted 5 months ago

“Wrong items were delivered”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. We're very sorry to hear that the wrong items were delivered to you. We understand how disappointing this must be and appreciate you bringing it to our attention. Please reach out to our customer service team so we can resolve this issue promptly. Your satisfaction is important to us, and we're committed to making things right. Best wishes, Kilkenny Design Team

Posted 5 months ago

Kilkenny Design is rated 4.5 based on 3,225 reviews