Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,676 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a broken mug, and wouldn't replace.”

Helpful Report

Posted 5 days ago

Hi there, We’re really sorry to hear your mug arrived broken and that a replacement wasn’t offered. We’d like to sort this quickly. Please email info@kilkennygroup.com with your order number and photos of the damaged mug so we can review and arrange the best resolution. Kind regards, Team Kilkenny Design

Posted 5 days ago

“I still have not received my order from February 3, 2026.”

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Posted 1 week ago

“Ordered a 2023 Waterford Christmas ornament and the parcel arrived without the 2023 disc, which was the purpose of ordering this ornament. Customer service offered me 20% off or I could return it. I’m very unhappy with this purchase.”

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Posted 1 week ago

Hi Anita, We’re really sorry to hear the 2023 disc was missing from your Waterford ornament. Im vey sorry to say this was the last in stock, Please email info@kilkennygroup.com if you wish to revist your options. Kind regards, Team Kilkenny Design

Posted 1 week ago

“Did not receive hat”

Helpful Report

Posted 2 weeks ago

Hi Anne, We’re really sorry to hear you didn’t receive your hat. We want to resolve this quickly. Please email info@kilkennygroup.com with your order number and any relevant details so we can investigate with the courier and get this sorted. Kind regards, Team Kilkenny Design

Posted 2 weeks ago

“I still have not received my order and it’s been about a month. My opinion will change if you get my ordered delivered to me soon.”

Helpful Report

Posted 3 weeks ago

Hi Jayne We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“I was charged a tarriff and a surcharge at thedoor of my home in Ct”

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Posted 3 weeks ago

“The emails are incessant especially after browsing site. This has impacted negatively on my experience and i am slow to shop online with kilkenny as a result.”

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Posted 1 month ago

Hi there, We’re sorry to hear the emails have impacted your shopping experience. You can unsubscribe or update your email preferences via the footer link or by contacting info@kilkennygroup.com and we’ll remove you from marketing communications. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Horrendous customer service. Don't ever expect to get your items!! I bought a single hat for my fiancé on December 8th and it is now January 18th and I STILL don't have it. It took over 2 weeks for them to even ship my item!!”

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Posted 1 month ago

“Never received my gifts. Was charged. Was to be free gift.”

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Posted 1 month ago

“I went into the Cork City store today to purchase gifts. I was waiting at the counter to be served, a lady came along and proceeded to ask who is next to the lady behind me fully aware that I was at the counter waiting, she then put the gifts in a bag, I had to ask for them to be wrapped in the tissue paper on the counter. She literally grabbed the paper and put the candle holders into it, I just felt it wasn't very nice customer service from her.”

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Posted 2 months ago

“Big shout out to maire ann in the kilkenny branch for sourcing an item for me that i was told was (a) out of stock ...... (b) didnt get a call back from customer support as promised ..then was told in dublin we are too busy to look in stockroom!!! Thanks for saving christmas😁👍”

Helpful Report

Posted 2 months ago

“Ordered four bottles of Christmas scent delivered, supposedly by GLS, after four days of GLS having no package delivery notification I contacted KILKENNY DESIGN and then told they were being sent by An Post with no explanation. When the package finally arrived they were four bottles of completely different scent ,not what was ordered,no explanation and no apology. Disappointed would be an understatement.”

Helpful Report

Posted 2 months ago

“My Order has not arrived. I have reported it to A Post & your customer services department. It was due to be delivered to me on 20th of November. Very unhappy at present & am hoping for a positive response.”

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Posted 3 months ago

“Very poor quality engraving. Not happy with purchase at all”

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Posted 3 months ago

“I'm sure it's not your fault, but I still haven't received my order. I assume it's because of Trump's tariffs. My order is stuck in Philadelphia.”

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Posted 3 months ago

“I returned my order as per instructions via Chatbox. This was incorrect information. The parcel is now lost and I’m £100 out of pocket. I called customer services twice to talk to someone and on both occasions was promised a call back. I’m still waiting. Email replies are slow. Found the whole experience very frustrating and stressful.”

Helpful Report

Posted 3 months ago

Hi Linda, We’re really sorry to hear about the lost parcel and the trouble with returns, im afraid as you have not been able to provide a return tracking number we would ask you retrieve this and email to info@kilkennygroup.com. Kind regards, Team Kilkenny Design

Posted 3 months ago

“They cancelled my order.”

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Posted 3 months ago

Hi Sean, We’re really sorry to hear your order was cancelled. This was returned to sender due to a failed delivery. Kind regards, Team Kilkenny Design

Posted 3 months ago

“Never received my order or got a response to my messages”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry to hear you haven’t received your order or a response to your messages. This isn’t the experience we want you to have. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 3 months ago

“I never received a return response. The items were beautiful sent as sympathy gifts they came perfect. But when are friend went to hang the plaque the ribbon broke and it broke all over the floor.”

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Posted 3 months ago

“I had a missing item in my order and wrote an email about five times for help in sorting the situation out. Nobody bothered to come back to me. In the end I gave up and swore not to use you again. I certainly won't be recommending you to anyone I know.”

Helpful Report

Posted 3 months ago

Hi Angela, A member of the team responded to your emails however we have not received a response back, we would ask you check your junk folder. Please contact us with your order number and any details at info@kilkennygroup.com so we can review and assist promptly. Kind regards, Team Kilkenny Design

Posted 3 months ago

Kilkenny Design is rated 4.5 based on 3,676 reviews