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Kilkenny Design Reviews

4.4 Rating 1,999 Reviews

84 %

of reviewers recommend Kilkenny Design

Company Reviews

Product Reviews

4.4

Based on 1,999 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no warning when ordering IN POUNDS that the item will incur duty and additional VAT because the delivery address is in England (unlessof course you trawl the depths of small print). £51.39 duty on an item. Also note, the exchange rate appears different to anything on line making the item over inflated in the first instance. There is no facility to reject the charges, therefore no method to expedite return or then get money back. Customer service doesn't actually answer the questions posed and instead sends generic responses, effectively saying it's not their problem.”

Posted 4 months ago

“I have not recieved my order and it has been multiple weeks since I ordered with no .. customer follow up. Not sure I am going to actually get what I ordered.”

Posted 4 months ago

“After spending slot of time browsing online for a gift for our son who is living in UK We decided to go with the Belleek 72 PCR cutlery set €200.00, order No (#110011221) At checkout your site clearly identified that the package was to be delivered to UK and I received a confirmation email confirming that it was free delivery, at no time was I advised that I would have to pay Customs and border taxes which came to a whopping £57.70 sterling, the equivalent to €67.39 , I am very disappointed and have refused to pay the above customs fees, I have advised by my solicitor that the package will be returned to you the sender and I will then expect a full refund. I will be very slow to recommend your online site and will certainly not be in a rush to purchase anything else from Kilkenny Design Very disappointed Customer James Crean 0858410496”

Posted 4 months ago

“Star shaped LED not working”

Posted 4 months ago

“Very slow in responding to queries should get the voucher on a kilkenny logo this was a voucher sent by email”

Posted 5 months ago

“Item still hasn’t arrived very disappointed”

Posted 5 months ago

“I had to email the company to get my refund processed even though the dress was returned the pay it arrived which was well over a week ago possibly 2 .”

Posted 5 months ago

“AVOID I’ve had the worst experience dealing with this company online Terrible customer service Returned purchased items & received by your company on 02/11/23 I returned tracking with An Post as required by your company I was told it hadn’t arrived even though I had the tracking & time of delivery 7 phone calls & 6 emails got nowhere after been told it would be sorted last week Still nothing after more Calls & emails Only received refund yesterday I was asked several times what I purchased couldn’t even find my item’s under order number Dreadful to deal with”

Posted 5 months ago

“I ordered three Lemongrass sets. I received Lavender. I have phoned customer service three times and emailed. No return phone call. Email offering 50% discount. Please think carefully before ordering from Kilkenny. The customer service is appalling. The only assistance I was offered is that I will get a refund if I return the items to the warehouse. Never again.”

Posted 6 months ago

“I never received my items.”

Posted 6 months ago

“Never received the items ordered. I have been told that it is awaiting of customs duties but it has been many weeks now and I have not received anything (despite being immediately charged!)”

Posted 7 months ago

“Very disappointed with service ordered a item and so long coming have requested a refund”

Posted 7 months ago

“Not being able to include the name of the sender, or a greeting when purchasing for a birthday present is a real lack of customer focus and service. It might be something to consider for your customers as I'm sure many more people would purchase gifts considering your great range.”

Posted 7 months ago

“Ordered a dress which was too large so had it returned. My parcel was returned after 2 months since it was refused by customs so I contacted customer care for guidance. it's been a week and I haven't heard back. terrible after sales service”

Posted 7 months ago

“The size of the cups received are smaller than what was shown on the website Please provide return authorization Sincerely James Niswonger”

Posted 7 months ago

“Hi, I ordered my item 3 weeks ago and was told that the gift got lost in transit and I was offered to cancel order. I emailed back to say I still want the gift as it’s an urgent wedding gift for a family member. I haven’t received any update on the 2nd delivery /order to say it’s processing and when it will be with me. The wedding has now passed so I’m a little embarrassed that I am missing part of my gift. If the delivery was going to take this long I would not have ordered.”

Posted 7 months ago

“I have not received this order. No link was provided for me to track shipping. These were thank you gifts, that I very much needed to receive within the time promised. I have communicated once to you about this and received no assistance. Can someone there please tell me if this order is actually on its way? I order goods from Ireland all the time and have never had this kind of experience before. Orders usually arrive in less than 10 days.”

Posted 8 months ago

“I appreciate being asked to review but I still haven't received the shipment. Great shop and people and products, if only they'd arrive. I'm in NYC so have allowed for extra time but it's been about 3 weeks at this point and I'll be in trouble soon with the girlfriend if her gift doesn't show up and it looks like all I got her was some chocolates from the duty free.”

Posted 8 months ago

“Ordered 3 weeks ago, not delivered, no updates.”

Posted 8 months ago

“Ordered it the first week of august, still awaiting its arrival, or updates on location in the states.”

Posted 8 months ago

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Kilkenny Design is rated 4.4 based on 1,999 reviews