Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.42

4.4 Rating 2,086 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 2,086 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately bag arrived with extensive crush marks which have not come out. Contacted customer care and only option was to return in store. Bag was also more expensive online than in store despite same 40% off.”

Helpful Report

Posted 1 year ago

Hi Brid, I hope you are keeping well. I have just sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Ordered 2 cocktail shaker, arrived in good time but both were faulty - lids didn’t fit inside glass shaker. Website doesn’t state how to return, emailed customer service 3 times with no response. Called the number on the automated email and it says number is incorrect. Scam!”

Helpful Report

Posted 1 year ago

Hi Katherine, I have sent you an email in private relating to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Bought a watch here a couple of months ago. The clasp broke within a week and I tried to contact the shop by phone. Every call went unanswered. Terrible service.”

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Posted 1 year ago

“I never received these items still waiting”

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Posted 1 year ago

“Send me my bracelet pleases!”

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Posted 1 year ago

“It took 10 days for delivery which is unacceptable. Also I was supposed to get a 10% discount for first time use which the website did not register. I was told to contact support and that the discount would be sent to my account. I did so about 3 weeks ago but discount still not received.”

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Posted 1 year ago

“I am still awaiting my order”

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Posted 1 year ago

“My painting has never been delivered!! It was returned and I have no present now for my family for Xmas. I have no idea why this painting has been returned. I paid a delivery fee of €30 with Kilkenny. I am waiting for someone to update me with a reason!!!”

Helpful Report

Posted 1 year ago

“I placed an order in November and it didn't arrive. After chatting to a member of the team online, I was told they would send a replacement. I've not received this either and have been unable to contact them via online chat. The items I purchased were for Christmas gifts, terrible customer service”

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Posted 1 year ago

“I’m put in for 10 % off, and did not receive it. I sent two emails to solve the problem; and have not received any answers”

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Posted 1 year ago

“I made a mistake on a recent order and despite calls and emails - it was ready for shipping ( and therefore could not be edited ) . I spoke to a nice gentleman who offered to send me the "missing" item - it was a mug ( I ordered 2 jugs instead of 2 mugs) . He said it would be shipped separately but it is not arrived yet ( and that was more than 2 weeks ago which makes me think this is not going to happen which I am disappointed about -”

Helpful Report

Posted 1 year ago

“I ordered some items on November 14th, the shipping said it would take 2-3 working days. I received the confirmation email etc. Its the 6th of December and I still don't have my order. Shocking. So I rang them after the first two weeks had passed, quoted my order number and the lad on the phone said, "yup, I can see that order but it hasn't been acted on yet, eh you should have it in 4-5 working days." Like a fool, I believed him. Don't order from Kilkenny online for Christmas.”

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Posted 1 year ago

“I am still waiting for the Belleek Living Nativity items. I love all of my other Beleek items.”

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Posted 1 year ago

“Not impressed when you can’t get your refund back on your card you have to get a gift card for the shop”

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Posted 1 year ago

“I would write a review if I ever received my purchase”

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Posted 1 year ago

“Delighted with my order . Prompt delivery .”

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Posted 1 year ago

“Very disappointed with customer service. I bought on line, no receipt was sent with purchase. I rang Kilkenny design in Emmet Place in Cork. I asked if I could exchange the item. The lady was too busy to deal with my query and would ring back. The call was not returned”

Helpful Report

Posted 1 year ago

“I placed an order for twenty five items to the value of 655 euros and when I opened the boxes there were 7 items missing. There was no delivery docket or itemized list. I had purchased these for Prize Giving event. Had I not opened the boxes and checked prior to the event it would have been extremely embarrassing. I spent the next day trying to replace the order shortfall.”

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Posted 1 year ago

“I did not receive my order. Customer service; dreadful. Overall a stressful and frustrating experience never to be repeated. Appalling service.”

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Posted 1 year ago

“Firstly I sent a gift to someone and forgot to ask for a gift receipt as the price will be shown when sent. I reached out to ask could I get this done and simply got ignored with no reply. I ordered it over a month ago and it was returned to sender and all I got was a quick email asking if I wanted it resent or a refund, no context or nothing terrible service. My item still hasn't been delivered a month later. Alisha was very apologetic and helpful yet I'm getting a feedback survey before a reply. Whole delivery service is a joke”

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Posted 1 year ago

Kilkenny Design is rated 4.4 based on 2,086 reviews