Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.43

4.4 Rating 2,162 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 2,162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive my order. Customer service; dreadful. Overall a stressful and frustrating experience never to be repeated. Appalling service.”

Helpful Report

Posted 1 year ago

“Firstly I sent a gift to someone and forgot to ask for a gift receipt as the price will be shown when sent. I reached out to ask could I get this done and simply got ignored with no reply. I ordered it over a month ago and it was returned to sender and all I got was a quick email asking if I wanted it resent or a refund, no context or nothing terrible service. My item still hasn't been delivered a month later. Alisha was very apologetic and helpful yet I'm getting a feedback survey before a reply. Whole delivery service is a joke”

Helpful Report

Posted 1 year ago

“Very sticky. Very disappointing purchase.”

Helpful Report

Posted 1 year ago

“Very disappointed with the length of time it took to be delivered.”

Helpful Report

Posted 1 year ago

“My order arrived one week late and incomplete. As it turns out one of the items was out of stock yet still showing available on the website.”

Helpful Report

Posted 1 year ago

“Delivery took too long . No updates on when to expect the package. Also no printed receipt with the goods.”

Helpful Report

Posted 1 year ago

“Bought the item 4th of November. 3 weeks on I still haven't received it!”

Helpful Report

Posted 1 year ago

“I’m still waiting for the items I ordered from your site a month and a half ago. I wrote you several times and didn’t get any response.”

Helpful Report

Posted 1 year ago

“20 days after paying for items, I am still waiting to receive them - How do 'you' think I feel about this service?”

Helpful Report

Posted 1 year ago

“Ordered it on 2nd November!! Unfortunately it’s still not arrived!! So as you can imagine!! Not very happy. Hence the one star.”

Helpful Report

Posted 1 year ago

“I am so disappointed. I have NOT received my coat yet. After so many phone calls I got to speak to a lovely gentleman who assured me that my exchange coat was in the post. I really loved the coat but I won't be buying online again.”

Helpful Report

Posted 1 year ago

“poor online service - non existent”

Helpful Report

Posted 1 year ago

Hi Kate, I'm so sorry about this, I can see that you were in contact with my colleague regarding this, I will contact you right away. Kindest Regards, Alisha

Posted 1 year ago

“My big issue with Kilkenny shop is related to packaging and sealair,also size of box. Even when items aren't breakable the amount of sealair used is shocking. I have complained on numerous occasions and the problem goes on and out. I feel so guilty adding to the damage of our fragile planet.”

Helpful Report

Posted 1 year ago

Hi Nell, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention We are looking to improve this, and I assure you I will be passing this feedback on right now. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest regards, Alisha

Posted 1 year ago

“Still haven’t received the order and response from customer service was “ I'm so sorry I can't help any more.””

Helpful Report

Posted 1 year ago

Hey Susan, I am extremely sorry about this, I will be in contact with you right away in regard to this. Kindest Regards, Alisha

Posted 1 year ago

“I returned the product on Wednesday 9th November and it was delivered to you by an Post on Thursday 10th and I didn't get my refund yet”

Helpful Report

Posted 1 year ago

Hi Mary, I'm extremely sorry about this, I will contact you regarding this right away, Kindest Regards, Alisha

Posted 1 year ago

“Delivery very very slow. Still waiting on items.”

Helpful Report

Posted 1 year ago

Hi Rita, I can see this issue was sorted, I'm extremely sorry about the delay. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest regards, Alisha

Posted 1 year ago

“Still didn't receive goods. Delivery very bad.”

Helpful Report

Posted 1 year ago

Hi Rita, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I will contact you regarding this, Kindest Regards, Alisha

Posted 1 year ago

“I bought a jacket from you online. The wrong size was sent and I contacted you to ask how to return it. I did what you said and now the jacket has been sitting in customs in Dublin for three weeks and nothing is happening. I have neither coat nor money and you have ignored my last 2 emails. Don't pretend you care about customer satisfaction - you are the worst shop I have EVER dealt with. Please send me a refund now.”

Helpful Report

Posted 1 year ago

Hi Sarah, I am extremely sorry that you had such a frustrating experience, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I can see my colleague Cian has contacted you in regard to this, Again, we are very sorry. Kindest regards, Alisha

Posted 1 year ago

“I ordered a month ago they charged me extra from my carf for delivery and i still haven't received my items”

Helpful Report

Posted 1 year ago

Hi Elizabeth, I am sorry to hear this, I will look into this and be in touch with you asap. Thank you, Kindest Regards, Alisha

Posted 1 year ago

“Box damaged”

Helpful Report

Posted 1 year ago

Hi there, Sorry to hear that you have received a damaged box, I will get in touch with you right way. Kindest Regards, Alisha

Posted 1 year ago

Kilkenny Design is rated 4.4 based on 2,162 reviews