Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.43

4.4 Rating 2,162 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 2,162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've emailed repeatedly about an issue with the item we ordered (via the website and the customer service site), and haven't heard back. The product was not advertised accurately and nothing has been done to address this.”

Helpful Report

Posted 1 year ago

Hi Jill, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I will contact you privately regarding this issue and try get this resolved. Kindest Regards, Alisha

Posted 1 year ago

“I purchased what I thought was a Castle Arch green vase ( for a person whose favourite colour is green ) as a gift to send abroad. The vase turned out to be blue, nothing like the picture advertised. I emailed the shop and got nowhere. I was told I could return it but this was not an option as it was a gift and also sent abroad so impossible to return. I was also very annoyed that I wrote a gift message as instructed and this was not included with the vase and in fact the price sticker was still on the vase when it arrived. Totally unacceptable from an upmarket shop. Needless to say I won't be ordering online from Kilkenny Design any time soon.”

Helpful Report

Posted 1 year ago

Hi Helena, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. Again, we are truly sorry. Kindest Regards, Alisha

Posted 1 year ago

“I waited approx 3 weeks, got no response, when I eventually made contact a gentleman said he could see my order and it is still in the store, I asked him to please dispatch it to me, he didn't,totally disappointed, never again,”

Helpful Report

Posted 1 year ago

Hi Nora, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I can see my colleague refunded you for your purchase, Again, I am extremely sorry about this. Kindest Regards, Alisha

Posted 1 year ago

“Still awaiting delivery!”

Helpful Report

Posted 1 year ago

“I was charged twice for earrings I bought and have asked PayPal to investigate this but have received no reply to date Yvonne Quinn”

Helpful Report

Posted 1 year ago

“Never arrived. Refunded”

Helpful Report

Posted 1 year ago

Good afternoon, I'm sorry to hear this, I will get in contact with you right way. Kindest Regards, Alisha

Posted 1 year ago

“The delivery was late. I contacted you and was told it was being ‘picked’ in the warehouse. A week later you cancelled part of the order as it was out of stock.”

Helpful Report

Posted 1 year ago

Good afternoon, We are extremely sorry; I will contact you in regard to this asap. Kindest Regards, Alisha

Posted 1 year ago

“Poor customer service”

Helpful Report

Posted 1 year ago

“I ordered a bag online as advised by the lovely shop assistant in Newbridge after she checked it was not in the retail stories. The bag was a substantial purchase, and the clerk helped me get the new online promo discount & use a voucher with the balance on cc (credit card). My booking confimation said 3-5 business days for delivery. After 3 weeks and no correspondence re delivery, no answer to calls for customer support, no response to emails, facebook messages, the CC value was refunded. I assume the voucher will be but I fear where to revert if not. I would not reccommend Kilkenny online purchase, albeit the assistant in the store in Newbridge would be the exception to the rest of the customer service experience. Well done to this lady.”

Helpful Report

Posted 1 year ago

Hi Jane, I have emailed you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I ordered a gift, that the receiver received but one of the mugs was broke. She felt bad telling me and then when she did had disposed of the broken mug. They will not credit me or send me a replacement. Horrible service”

Helpful Report

Posted 1 year ago

Hi Gianina, I have Sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Still not received earrings I would like my money back”

Helpful Report

Posted 1 year ago

Hi Karen, I have emailed you in private regarding this matter. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Would rubbish suffice. Ordered mugs for a friend and they arrived smashed, reordered on 22nd September and they still haven’t been delivered.”

Helpful Report

Posted 1 year ago

Hi Alan, I have sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“The entire process from ordering to having my item delivered was great. The item itself was perfect. The item online was €85 with a €15 off when you spent over a certain amount. I was delighted with my saving. I paid €70. However when I got the item it had its price sticker of €74.95. Must admit I felt disappointed and a bit cheated. Not very impressed. Such a same!”

Helpful Report

Posted 1 year ago

Hi James, I have messaged you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“My order no is 4000008672. All 13 items were cramped in one huge cardboard box that weighed a total of 14.5 kg, shipped from Ireland to Massachusetts, USA. Two of the order items that were on the bottom of the box were broken. Please see the pictures. I have never seen lousy packaging. There are no packing peanuts, foam wrap or bubble roll or shredded paper to protect the bottom of the box. For that matter, there was none of these packing materials in the box to protect the fragile items I ordered. It is surprising how the rest of the items survived the shipping and handling across the Atlantic. I want my money back for the items that were broken during S&H, as there is no point in shipping these broken pieces back to Ireland. I do not want to bear the return shipping charges, as the poor packaging is not my fault. I have written to info@kilkennygroup.com. Awaiting to hear back.”

Helpful Report

Posted 1 year ago

Hi Sujatha, I have emailed you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Item ordered was not in the package and when told I would receive a replacement the item was then not available. Poor customer service and inter personal skills when dealing with this, I wanted to support a local business when buying my partner's gift and this is a prime example of not taking care of a new customer.”

Helpful Report

Posted 1 year ago

“Disgraceful packaging and lack of… Disgraceful packaging and lack of respect for their luxury items. And shockingly rude customer service. Completely ignored until i posted a bad review. Several calls and emails ignored! I spoke with someone called conor before ordering a beautiful piece of genisis and a cashmere blanket who assured me it would be packaged so well i could have it sent direct to the bride and groom recipients! Flimsy damp box genisis broken and cashmere throw thrown in at the bottom of the box squashed up creased and full of pieces of cardboard. It had Zero protection no bag no care bag at all. They have now said in a reply this is normal they do not put any throws in bags or any care bag etc!!! Ridiculous!! The other business have sent me the blanket And assured me it will areive in a care bag. They were not surprised when i told them about the kilkenny shop. Rude emails very unhelpful. I have had to reorder the blanket / throw through another much more professional business in ireland do not buy from kilkenny shop. Imagine if i had it sent to the recipients direct! The throw now looks old after removing the cardboard pieces. I have videos and photos of the box being opened on arrival and have sent to them numerous times. They eventually resent the genisis which has not yet arrived!!”

Helpful Report

Posted 1 year ago

Hi Aine, Thank you for reaching out today. I have emailed you privately in relations to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I bought 2 items for a friend. One item arrived the other didn’t as they said it was out of stock in her package.”

Helpful Report

Posted 1 year ago

Hi Kathleen, I have sent you a private response in regards to this. Kindest regards, Cian Customer Care Specialist | Kilkenny Group

Posted 1 year ago

“I ordered two items online using a voucher to the UK. I am still awaiting delivery on these items which were ordered on the 17th August. My parcel was delayed in customs which was not communicated with me along with a large customs charge of 66euro. I was shocked that this was the issue and messaged for assistance to which I am still waiting a reply.”

Helpful Report

Posted 1 year ago

Hi Aoife, Thank you for reaching out to us today. I have sent you a private email regarding this. Cian @ Kilkenny Customer Service

Posted 1 year ago

“I purchased a voucher online and it isn’t expecting to be *electronically* delivered for about a month. This is pretty disgraceful as a system that it can’t be an instant voucher sent and received immediately. Yes I am still waiting for my voucher.”

Helpful Report

Posted 1 year ago

Hi there, Hope you are well! I am so sorry to hear you have had this experience. We have sent you an email regarding this now. Amy @ Customer Service

Posted 1 year ago

“Order took a week to come not 2-3 days as stated. I had to constantly ring Kilkenny shop customer services to find out where my order was. I was told when they went to find out that THE WORKERS IN THE WAREHOUSE REMEMBERED MY ORDER BUT HAD NO RECORD OF WHERE IT WAS !!!!! THEY WERE CLUELESS TO WHETHER MY ORDER WAS SENT OUT & PICKED UP BY COURIER OR NOT. THEN I WAS TOLD ILL KEEP AN EYE OUT FOR IT !!!!!! I received no email from Kilkenny Shop as promised when my order was finally dispatched !!!! After yet more phone calls which cost me a lot of money from me to find out about my order I was told rather rudely YOU COULD HAVE EMAILED FREE !!!!!! I HAD ALREADY EMAILED BUT MY EMAIL WAS TOTALLY IGNORED !!!!!! I THEN HAD TO RING THE COURIER OFFICE TO FIND OUT IF MY ORDER WAS RECEIVED BY THEM. AFTER FINDING THIS OUT MYSELF I AGAIN RANG KILKENNY SHOP CUSTOMER SERVICE & TOLD THEM THIS & REMINDED THEM AGAIN I HAD NOT RECEIVED ANY EMAIL FROM THEM. PHONE CALLS ARE NOT FREE & SHOULD NOT BE NECESSARY. I HAD TO RING AGAIN TO GET MY TRACKING ORDER WHICH THEY WERE TO EMAIL TO ME BUT THEY DID NOT. HOURS LATER THEY EMAILED WITH THIS WHICH I ALREADY HAD TO FIND OUT MYSELF. CUSTOMER SERVICE IS VERY VERY POOR & ALSO THE DISPATCH AREA IS VERY VERY POOR AS THEY DID NOT HAVE ANY RECORD OF WHERE MY ORDER WAS. I FINALLY RECEIVED MY ORDER ONE WEEK LATER. I SHOULD NOT HAVE TO BE CONSTANTLY RINGING UP TO FIND OUT WHERE MY ORDER WAS & TO GET TRACKING NUMBER. THIS IS RIDICULOUS & MAYBE FURTHER STAFF TRAINING WOULD TRAIN STAFF UP TO DO WHAT THEY ARE PAID TO DO. VERY VERY DISAPPOINTED.”

Helpful Report

Posted 1 year ago

Kilkenny Design is rated 4.4 based on 2,162 reviews