Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 1,999 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 1,999 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the table lamp for my daughter-in-law on the 8 January in plenty of time for her birthday over two weeks later. The lamp was eventually delivered on 20 February and is the recipient s very pleased with it.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your reviews with us. Im very sorry to hear that the lamp still hasn't been received, I have taken a look into this for you and unfortunately this was returned to us as there was no answer at the property. This was reshipped the next day and is now out for delivery today. If there is anything else I can do to help with just email into info@kilkennygroup.com. Thanks, Laura

Posted 2 months ago

“Never received my order. It took 3.5 weeks to get confirmation that my order was officially “lost” There was active engagement with Kilkenny and GLS but it just went around in circles and the drive was never held accountable.”

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Posted 2 months ago

“The Kilkenny Shop was always the flagship clothes shop in Ireland. However this current sale is chock full of rubbish! I bought a jacket on line allegedly made by Regatta" the well known good quality clothes retailers. However, the jacket I bought was poor quality, badly cut and didn't fit properly. It was clearly made by the company that lease the Regatta name for a fee and produce shoddy clothes. It was not a true Regatta jacket. I went into the Kilkenny Shop today to return the jacket but found that I was responsible for the 5.95 Euros postage. They should have refunded that as the goods were not "fit for purpose". That is grossly unfair as the garment was not up to standard. I wanted to buy a Fleecy advertised on your sale email and when I saw the goods in question I was shocked at the poor quality. Most of the goods on the Regatta rail had notes attached to them which said "Unwanted, returned". Clearly I was not the only customer to be disappointed in your January sale in the Kilkenny Shop. I WILL NEVER EVER EVER AGAIN BUY ANTHING ON LINE FROM THE KILKENNY SHOP. If I can't see the goods beforehand I will not buy them. This current sale has let the Kilkenny Shop down badly. I buy clothes on line from Dunne's Stores, their upmarket store, and they are always top quality. The same with M & S. The Kilkenny Shop had a great reputation and it was the place I always got quality in the past. What was in there this morning was not quality!”

Helpful Report

Posted 3 months ago

Hi Adrienne, I hope you are well. Thank you for taking the time to leave your review on the Regatta jacket you received and im sorry this was not to your liking. I can fully confirm that all our Regatta brand clothing is from the supplier Regatta. In regard to our returns policy returns are free to return in store, If there are any issues with items received we would of course refund the initial delivery fee. If this is an item to be returned as it was not to your liking then we would not process a refund of the initial delivery fee. If you would like to discuss this further please email into info@kilkennygroup.com Thank you, Laura

Posted 3 months ago

“I ordered a lamp made by Galway Crystal. It arrived broken. I was sent another one. It didn't look like a quality item so I tried via Galway Crystal and Kilkenny Design to find out where it was made. Kilkenny design informed me it was made in Ireland. Sadly the sticker on the bottom of the lamp showed it was actually made in China. I feel duped.”

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Posted 3 months ago

“I haven't received myborder and whilst it appears to be a problem with the courier, this is an order I really wanted and it appears I am now not going tonreceive it.”

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Posted 3 months ago

“Annoying emails”

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Posted 3 months ago

“Oh yea I won't forget it..I thought it was a joke..I went to kilkenny shop in nutgrove before Xmas.. Both something expensive and I asked the staff attending me in the till if they gift wrap it..And she said yes. SHE PUT IT ON KILKENNY PAPER BAG !!AND CHARGE ME ON IT THE PAPERBAG . DID SAME WITH THE REST OF THE CUSTOMERS. I ASKED THE STAFF AND SMIRKED ON ME! I BUY ALOT IN KILKENNY IN FOR GIFTS ABROAD AND THIS IS UR SHOP NOW. WOW ..STANDARDS GONE OFF THE WINDOWS.”

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Posted 3 months ago

“I ordered this jacket as a Christmas gift knowing it wouldn’t be here by Christmas but the jacket is traveling all over the world and even stopped in Volumbia, SC where it was supposed to be delivered and turned around and went back to Ireland.”

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Posted 3 months ago

“Hello i cannot track my pacakage i sent. I ordered it a month ago & it has not arrived”

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Posted 3 months ago

“Choosing the voucher and making payment was easy. However a mistake by me inputting the recipient email led to a world of pain! I tried to call at least 20 times. On 2 of those occasions I managed to get through and spoke to someone who promised to call me back....neither did ever call me back. On another attempt I left a message requesting a call back, and again no call received. Finally I got someone to sort out the issue. Neither the 2nd or 3rd people I spoke to apologised for the previous lack of callback or action. Very disappointing from a prominent Irish brand and I will not shop with you again.”

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Posted 3 months ago

“Kilkennys designs customer service was incredibly frustrating. They guaranteed Xmas delivery before a certain date it was called out specifically on their website but once they handed over the item to an post who were back logged they washed their hands of it. All my emails regarding delivery date were sent to different people, every person had a different unhelpful response. And obviously were notbtaking the time to read my querie fully. When I finally did speak to someone they said they'd call me back but never did. I won't be shopping with them again ... especially as item arrived damaged ... not worth even emailing them about it as its not worth the stress.”

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Posted 3 months ago

“I ordered a quilt and received a duvet. I got nowhere when asked for a return label so that I can return it. I'm asking for nothing for my troubles. I just don't want to pay shipping again for an item that was described incorrectly on the site. None of the multiple customer service people were helpful. They just told me repeatedly that a duvet and a quilt are the same. They don't seem to be bothered about losing a customer.”

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Posted 3 months ago

“Awful service. Items ordered on 13th December while website advertised that they could still be delivered for Christmas. Still have not received. rang Kilkenny shop on 27th December and after holding for a long time was told that the persons answering phone were only relief staff and could not answer queries so i had to call back. Rang the delivery company, they said they could not talk to me with out invoice. I emailed Kilkenny shop and still have not received invoice. waiting on refundd now but no confirmation. Will never use this company again”

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Posted 3 months ago

“Poor service . Item never delivered for christmas gift. I had to contact kilkenny shop and apparently item out of stock but I was still charged for it and never notified it was out of stock. I don't know when I was going to be refunded if I didn't make contact. Very poor communication . I will not be purchasing from Kilkenny shop website again.”

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Posted 3 months ago

“I have been purchasing from Kilkenny for many years, both on line and in store and have been happy with your service. I like to buy Irish where possible and would lean towards an Irish store. In recent weeks whilst purchasing in Nassau St. branch, I have been refused a paper bag for my shopping unless I paid for same. On one such occasion I had spent over 500 euro on Christmas shopping. I really did feel like returning the lot. I am most disappointed with this new policy. Kilkenny is not a grocery store, I do not plan to carry bags to town because I may perchance purchase an item in Kilkenny store. I find this new policy most off putting, yesterday I paid for your small red paper bag advertising your sale as I walked around town. I strongly suggest you review your policy and provide your customers with a paper bag free of charge.”

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Posted 3 months ago

“You sent me two garland that were two different colours”

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Posted 3 months ago

“Very late arrival of 2 ordered pictures that meant the event had passed”

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Posted 4 months ago

“Purchased a gift card, as a present for a special birthday, a blank black card was sent to the birthday girl no evidence of what it was. I have only discovered this .I have been placed in a most embarrassing situtation, I have requested the card be resent”

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Posted 4 months ago

“Taking over a week to pick a 3 item order and prep for shipment indicates that your company is very poorly organized for online shopping. As a result I would not recommend anyone to order on line with you.”

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Posted 4 months ago

“Item never arrived, customer service never responded”

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Posted 4 months ago

Kilkenny Design is rated 4.4 based on 1,999 reviews