I ordered a bag online as advised by the lovely shop assistant in Newbridge after she checked it was not in the retail stories. The bag was a substantial purchase, and the clerk helped me get the new online promo discount & use a voucher with the balance on cc (credit card). My booking confimation said 3-5 business days for delivery. After 3 weeks and no correspondence re delivery, no answer to calls for customer support, no response to emails, facebook messages, the CC value was refunded. I assume the voucher will be but I fear where to revert if not. I would not reccommend Kilkenny online purchase, albeit the assistant in the store in Newbridge would be the exception to the rest of the customer service experience. Well done to this lady.