I purchased what I thought was a Castle Arch green vase ( for a person whose favourite colour is green ) as a gift to send abroad. The vase turned out to be blue, nothing like the picture advertised. I emailed the shop and got nowhere. I was told I could return it but this was not an option as it was a gift and also sent abroad so impossible to return. I was also very annoyed that I wrote a gift message as instructed and this was not included with the vase and in fact the price sticker was still on the vase when it arrived. Totally unacceptable from an upmarket shop. Needless to say I won't be ordering online from Kilkenny Design any time soon.