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Kilkenny Design Reviews

4.4 Rating 1,995 Reviews

84 %

of reviewers recommend Kilkenny Design

Company Reviews

Product Reviews

4.4

Based on 1,995 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some nice Christmas tree decorations but was very disappointed they could not add an item to the order despite it saying they could in their FAQs. I contaccted them immediately after the order went through, so plenty of time to accommodate it. I expected better customer service but the decorations are very nice.”

Posted 3 months ago

“The item I purchased was not delivered within the time span quoted. This caused me anxiety and I found the customer services response inadequate. I will not be purchasing again.”

Posted 3 months ago

“Returning item. Sleeves too short”

Posted 3 months ago

“I love the selection of goods on the Kilkenny design website and have purchased several times in the past. But I have a huge issue with the delivery time scale it's so slow. I just don't understand how other company's mange to do next day delivery or within 3 days. I think you need to look into this issue.”

Posted 3 months ago

“Received the bog buddy lovebirds but there was insufficient padding in the box to protect the peat in the frame resulting in cracked peat and an in person return. Customer service in store was good.”

Posted 3 months ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 3 months ago

“Ordered scarf as a gift would have been nice if it was in plastic wrapping.”

Posted 3 months ago

“Shopping online was very easy. I was disappointed that online shopping does not offer gift wrapping for the holidays”

Posted 3 months ago

“I ordered almost 300.00 euros worth of Xmas decorations pre Xmas and according to your promotion they would be delivered before Xmas. I did order in plenty of time.... Well they were delivered but not on the date the courier advised....I phoned customer service and they couldn't or wouldnt tell me where they were. They told me to phone the courier and they couldn't tell me either. It was Xmas eve when I got them. The courier tossed them over the electric gate even though the boxes were marked fragile. Not a nice experience. I don't think I'll be doing an online purchase with Kilkenny Design anytime soon.”

Posted 3 months ago

“Item purchased was fine tho packaging slightly damaged. I was advised when ordering online on 12 December that delivery would take 5 to 7 days. I thought that with weekend deliveries and coming from within Ireland I would have received my order sooner than 22 December.”

Posted 3 months ago

“I ordered a crystal shamrock Christmas ornament. Order was delivered promptly however missing a small component which was a small tag with the year stamp. Customer care tried their best to locate the missing component and even sent out a replacement, which was also missing the year tag. I collect these each year so I love to get the year tag. Customer care were very helpful and very prompt in their responses. Unfortunately their stock of the ornament had no year tag. Overall disappointed but I would continue to order from Kilkenny in future as this was outside their control.”

Posted 3 months ago

“we enjoyed the unique crystal design to gift our extended family.”

Posted 3 months ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 3 months ago

“Products arrived in perfect condition and were great. The only letdown was delivery took far too long for an Irish shop.”

Posted 3 months ago

“The shopping online was easy. With almost everything now, delivery tends to be quick but I was waiting longer for delivery than I had anticipated.”

Posted 3 months ago

“Hello. It was very easy to order online from Canada. Shipping was quite quick too considering it was the Christmas season. However, although the package was marked "GLASS" , 3 of my crystal glasses arrived smashed and one of my teacups had the handle broken off. I am awaiting my replacements now. I must say the customer service was very responsive and I appreciate that they will make this right. Perhaps better packaging for overseas shipping is in order.”

Posted 4 months ago

“I didn’t get the candles I ordered thou got the bigger ones, I wanted the smaller for 3 to fit into a candle holder. Used 4 of them as gifts in the end”

Posted 4 months ago

“I ordered a large online order and it took over two weeks to arrive - the slowest online order I did ahead of Christmas by far. It is just too long and I would not risk it again. I ordered a gold bracelet which was tiny, more like a childs but this was unclear in the description. There was no receipt in the box with the items but they took the online order as a receipt (this had to be approved by a manager).”

Posted 4 months ago

“Happy with service and quilty of goods. just a delay in delivery but did get an email to confirm there was a delay.”

Posted 4 months ago

“Ordered 5 sets of crystal glasses, which were packed poorly. Glasses were broken in two sets. Emailed asking for replacements. Finally got a response asking to send photos. Once received, was told they would send it after Christmas. I get it, but not ideal for a Christas gift. Haven't received a further notification. I'm sure everything will be fine, just the difference between dealing with a company in the US vs across the ocean. That said their crystal is beautiful and an excellent value for the price I paid.”

Posted 4 months ago

Hi William, Please accept my sincere apologies for the glasses arriving to you broken. I can confirm that the replacements are to be issued to you and this request has been to our warehouse team. My apologies for letting you down on this occasion, and I hope we can serve you better next time. If there is anything we can help you with, don't hesitate to contact us at info@kilkennygroup.com Thank you, Laura

Posted 4 months ago

“The jackets I ordered are in good shape and I like it very much. But the convenience of shopping for international customers is not that great on this website. For starter, when I found out the size of the jacket I ordered didn't suit me Kilkenny didn't offer me a free exchange. I had to cancel and find a shipper on my own to send it back. This is very expensive and painful coz international package shipping cost for individuals is very high as compare to commercial organization. Kilekenny should either offer free exchange or at least provide return shipping at discounted price that commercial organizations can get.”

Posted 4 months ago

Hi Arun, I am so sorry to hear you are unhappy with our returns process. Im afraid we do not offer free exchanges for items that you are looking to return, we do not offer free international returns and this is detailed on our website in the returns section. If there is anything we can help you with, don't hesitate to contact us at info@kilkennygroup.com Thank you, Laura

Posted 4 months ago

“The Shop was great, the customer service for on line purchases was not. Bought 2 tipp.crystal decorations for gifts on line. Found out recipient already had them. Rang on line to see if I could return to shop as didn't have time for post before Christmas...to be told be c.service girl she "didn't think so" that Id just have to post it...no effort to find out, no effort to help. Was going to Pavillions an thought I'd try asking in the shop...the sales staff couldn't have been more helpful no prob with return.”

Posted 4 months ago

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Kilkenny Design is rated 4.4 based on 1,995 reviews