Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.41

4.4 Rating 1,993 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 1,993 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered multiple items from the store. One item was the wrong one. The item was returned and the same incorrect item was sent out again, minus the gift box it came in the first time. After the first mistake, I had mentioned that the item was meant to be a gift, and I had described what the item looked like on the website photos to emphasize that I did not want the very different-looking product that I had received. Despite this, the same mistake was made twice. Apparently there was a mixup with the serial number on that product, but I wonder why the content of my complaint was not communicated effectively to the person doing the shipment. I received a refund in the end.”

Helpful Report

Posted 1 year ago

Hi Lea, I have sent you an email regarding this. Many thanks, Cian @ Kilkenny Customer Service

Posted 1 year ago

“Not a happy customer this time send two emails no satifaction .”

Helpful Report

Posted 1 year ago

Hi, Thank you for your message. I have reached out to you to help resolve your issue. Regards Conor @ Kilkenny Customer Service.

Posted 1 year ago

“I loved this necklace but after a few months 3 stones have fallen out, and because l no longer have proof of purchase they wont replace it. So I'm not at all happy.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your message. I have emailed you to help resolve this for you. I look forward to your reply. Conor @ Kilkenny Customer Service.

Posted 1 year ago

“Website isn't great hard to find items without going through too many products. The repetitive pop up of whatever they are promoting is annoying & some of the features don't work properly. I did manage to buy items but 2 came really thick with dust & seemed like mould on one. They replaced them but one of the items they replaced with was as dirty & dusty as the first. They give you the option of sending straight to the gift recipient but I'm glad I didn't as there is no need for thick dust & mould looking coating on gifts. The shop itself has nice items but the website & where they store the products for shipping seems to be a problem.”

Helpful Report

Posted 1 year ago

Kilkenny Design is rated 4.4 based on 1,993 reviews