Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,676 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely organised store with friendly staff”

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Posted 1 month ago

“The emails are incessant especially after browsing site. This has impacted negatively on my experience and i am slow to shop online with kilkenny as a result.”

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Posted 1 month ago

Hi there, We’re sorry to hear the emails have impacted your shopping experience. You can unsubscribe or update your email preferences via the footer link or by contacting info@kilkennygroup.com and we’ll remove you from marketing communications. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Had a very good customer service on this occasion. Previous experience was very poor but this time was 100% better!”

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Posted 1 month ago

“Excellent experience from start to finish. The Irish coffee glasses are high-quality and look beautiful, but I was most impressed by the proactive communication and fast shipping. It’s clear this shop prioritizes customer satisfaction. Five stars!”

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Posted 1 month ago

“Great customer service … answered my email very quickly .”

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Posted 1 month ago

“Always happy. Great place to shop, excellent quality”

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Posted 1 month ago

“Very efficient service - thank you.”

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Posted 1 month ago

“Thank you. Love Newbridge products. Quick delivery to USA.”

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Posted 1 month ago

“Fast delivery. Didn’t get charged for the Customs in Spain.”

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Posted 1 month ago

“Horrendous customer service. Don't ever expect to get your items!! I bought a single hat for my fiancé on December 8th and it is now January 18th and I STILL don't have it. It took over 2 weeks for them to even ship my item!!”

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Posted 1 month ago

“Never received my gifts. Was charged. Was to be free gift.”

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Posted 1 month ago

“Excellent very fast delivery.”

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Posted 2 months ago

“I went into the Cork City store today to purchase gifts. I was waiting at the counter to be served, a lady came along and proceeded to ask who is next to the lady behind me fully aware that I was at the counter waiting, she then put the gifts in a bag, I had to ask for them to be wrapped in the tissue paper on the counter. She literally grabbed the paper and put the candle holders into it, I just felt it wasn't very nice customer service from her.”

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Posted 2 months ago

“Big shout out to maire ann in the kilkenny branch for sourcing an item for me that i was told was (a) out of stock ...... (b) didnt get a call back from customer support as promised ..then was told in dublin we are too busy to look in stockroom!!! Thanks for saving christmas😁👍”

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Posted 2 months ago

“Had the LOVELIEST experience in Kilkenny design in Kildare village. The girl (blonde, working Wednesday evening), couldn’t have been more helpful and so lovely chatting to us. She made our experience 10/10!”

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Posted 2 months ago

“Ordered four bottles of Christmas scent delivered, supposedly by GLS, after four days of GLS having no package delivery notification I contacted KILKENNY DESIGN and then told they were being sent by An Post with no explanation. When the package finally arrived they were four bottles of completely different scent ,not what was ordered,no explanation and no apology. Disappointed would be an understatement.”

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Posted 2 months ago

“First time using website very impressed with speed of delivery & quality of my purchases. Will use again”

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Posted 3 months ago

“Ring as described”

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Posted 3 months ago

“Relatively speedy delivery but was unimpressed that such a small light item (6 x pastry forks) would warrant such high p&p. Many Irish retailers have free delivery.”

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Posted 3 months ago

“Very good shopping experience, the ordering and delivery was seamless. The products were very high quality.”

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Posted 3 months ago

Kilkenny Design is rated 4.5 based on 3,676 reviews