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Kilkenny Design Reviews

4.4 Rating 2,049 Reviews

84 %

of reviewers recommend Kilkenny Design

Company Reviews

Product Reviews

4.4

Based on 2,049 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Posted 1 month ago

Dear DEIRDRE, Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a very good experience at Kilkenny Design. Your support as a loyal customer means the world to us. Once again, thank you for your positive feedback and for choosing Kilkenny Design. We can't wait to welcome you back soon! Best regards, Kilkenny Design Team!!

Posted 1 month ago

“Really nice products and a great choice . Customer service is excellent and delivery times five star. Highly recommended. A very satisfied customer.Thank you.”

Posted 1 month ago

Thank you so much for your amazing 5-star rating of Kilkenny Design! We are absolutely thrilled to hear that you enjoyed your experience with us. We are thrilled to know that you found our products to be really nice and enjoyed the great variety we offer. Our team takes great pride in providing excellent customer service, and we are glad to hear that it met your expectations. We also strive to ensure that our delivery times are top-notch, so it's fantastic to hear that you were impressed with our quick and reliable shipping. Your recommendation means the world to us, and we are delighted to have you as a very satisfied customer. Thank you once again for your kind words and for choosing Kilkenny Design. Best regards, Kilkenny Design Team!!

Posted 1 month ago

“I purchased the lovely Irish coffee mugs. Beautifully made, the recipe is itched unto the glass everyone loved them. I also purchased the Belleek mug. Just beautiful. Such quality merchandise at very reasonable price. My first purchases from Kilkenny Shop. A great find.”

Posted 1 month ago

Dear Carolyn, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We are thrilled to hear that you enjoyed your experience with us and that you are satisfied with your purchases. We are delighted to hear that you found the Irish coffee mugs beautifully made and loved the etched recipe on the glass. It's always great to know that our customers appreciate the attention to detail. The Belleek mug is indeed a stunning piece, and we're pleased to hear that you were impressed with its quality. At Kilkenny Design, we take pride in offering quality merchandise at reasonable prices, and we're thrilled that you found us to be a great find. We hope that your first purchases from us are just the beginning of a long-lasting relationship, and we look forward to serving you again in the future. Thank you again for your fabulous review, and please feel free to reach out if there is anything else we can assist you with! Warm regards, Kilkenny Design Team.

Posted 1 month ago

“On time delivery and solid customer service. Wasn't sure what to expect order from Ireland to USA. Highly recommend.”

Posted 1 month ago

Hi Tracy, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“I ordered a Barbour Bradford forest vest on sale. I received a Barbour Bradford vest in navy at a clearance price. No one communicated that the forest color was not available. Iin an email from the company confirmed the product was forest. When I received the navy vest no one mentioned a discount or adjustment for the substituted product. Really disappointed in the fact that no one offered an adjustment and it took two weeks to hear back from Kilkenny. Very poor customer service.”

Posted 1 month ago

Hi John, Thank you for taking the time to leave your review. I am very sorry about the mix up in colours with the vest received, I will have our team look into this in the warehouse. I have looked into this further for you and I can see one of my colleagues was in contact with you last week and the adjustment was offered and accepted. If you need anything else please dont hesitate to email info@kilkennygroup.com Kind Regards, Kilkenny Design Team

Posted 1 month ago

“I am happy with my previous purchases and I am awaiting a further order this week Looking forward to it .”

Posted 1 month ago

Hi Margaret, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Very good. Delivery very fast”

Posted 1 month ago

Hi Carmel, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“I bought the initial chain. I couldn't believe it when I opened it. It was SO tiny, it was like something you would pay about €3 from a Chinese website. Paid €54.00. I wouldnt haven't have minded if it had said how tiny it was in the description. And when I emailed the company they just said its a standard size, ot is not. So be aware before you buy this.”

Posted 1 month ago

Hi Andrea, Thank you for taking the time to leave your review I am very sorry that the chain was smaller than expected, I will have our web team look into how this appears online. For any queries regarding sizes, etc we are available to help at info@kilkennygroup.com & on 021 4308392 Kind Regards, Kilkenny Design Team

Posted 1 month ago

“Great service. Fast and easy. Thank you”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“i thought mens skin lotion very small considering the price”

Posted 1 month ago

Dear Ann, Thank you so much for the incredible 4-star rating you gave us at Kilkenny Design! We truly appreciate your support and feedback. We understand your concern regarding the size of the men's skin lotion in relation to its price. We constantly strive to offer high-quality products that meet our customers' expectations, and we appreciate you bringing this to our attention. Your feedback is invaluable to us, as it helps us improve and ensure that we meet the needs of all our customers. Once again, thank you for choosing Kilkenny Design and for taking the time to share your experience with us. We hope to see you again soon, and please don't hesitate to reach out if you have any further suggestions or feedback. Warm regards, Kilkenny Design Team.

Posted 1 month ago

“I was very pleased with the item I purchased from the Kilkenny shop I would definitely use there sevices again”

Posted 1 month ago

Hi David,, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Wet happy with the whole experience snd staff were extremely helpful . Thank you Carol”

Posted 1 month ago

Hi Carol, Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny and that we were able to assist you in. I have passed on these kind words from you to the relevant team Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“This is a fabulous dress I can’t wait to wear it”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Item arrived broken. Second replacement sent to wrong address and wrong size sent. Waiting for 3rd replacement. Very disappointed.”

Posted 1 month ago

Dear Marie, Thank you so much for taking the time to share your feedback about your experience with Kilkenny Design. We truly appreciate your openness and willingness to provide us with valuable information. We sincerely apologize for the unfortunate events that occurred regarding your order. It is never our intention to disappoint our customers, and it deeply saddens us to learn that your item arrived broken, the second replacement was sent to the wrong address, and the wrong size was sent. We understand how frustrating and inconvenient this must have been for you. To rectify this situation and make things right, we are currently working on sending you a third replacement as quickly as possible. However, we would also like to take this opportunity to ask for your suggestions on how we can improve our service and prevent similar issues from happening in the future. Your insight is invaluable to us, and we are committed to addressing any shortcomings. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your continued patience and understanding. Please let us know how we can make things better for you, and we will do our utmost to rectify the situation. Best regards, Kilkenny Design Team.

Posted 1 month ago

“Excellent service - packaging amazing.”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Beautiful shop with very helpful staff, a pleasure to shop here”

Posted 1 month ago

Hi Eileen, Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny and that we were able to assist you. I have passed on these kind words from you to the relevant team Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Received my beautiful dress today .Very well packed in a box . Dress really well made .”

Posted 1 month ago

Hi Ellen, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“When my order arrived it was faulty I contacted customer services. They immediately sent a.replacement. I told them I was going on holidays and didn't want a box left outside my door. They said they put it in a jiffy bag to go through my letter box. They sent it express delivery so it arrived before I went on holiday. I was impressed with their friendly efficient service.”

Posted 1 month ago

Dear Margaret, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We were sorry to hear about the fault in your initial order, but we're glad that our customer services team was able to promptly send a replacement. Your satisfaction is our utmost priority, and we were happy to accommodate your request of not leaving the box outside your door. We're glad that the replacement arrived in a jiffy bag through your letterbox before you went on your holiday. Your kind words about our friendly and efficient service mean the world to us. We strive to provide the best experience for our customers, and it's delightful to know that we met your expectations. Thank you once again for your support, and we hope to serve you again in the future! Best regards, Kilkenny Design Team.

Posted 1 month ago

“I ordered a coat which I then paid to return as it was too big. I have since learnt that the customs charge was not paid as Kilkenny do not do this so the item is being returned to me. If this is the case, I will have to pay yet again to return it to them and pay the customs charge myself. Not happy.”

Posted 1 month ago

“Excellent product, great packaging, super supplier x”

Posted 1 month ago

Hi Ken, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

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Kilkenny Design is rated 4.4 based on 2,049 reviews