Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,361 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bracelet from Kilkennt Design on 11th July, money was taken from my account but I never received it. Contacted you on 29th July to see what happened they said I'd put the wrong address on order. I'm not sure if this was correct as I've only lived at this address for the past 32 years and order from different companies every week and never have had an order gone missing. The girl I spoke to said my order would be sent out again but to my dismay yesterday as I was checking my bank account, Kilkenny Design has refunded me my money. No idea what is going on as I've ordered from this company before and never had a problem. Would definitely not recommend Kilkenny Design to anyone.”

Helpful Report

Posted 1 month ago

Hi Liz, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your recent order did not go as expected. It's disappointing when items do not arrive, especially when you’ve been a loyal customer in the past. We were arranging for this to be reshipped but as you opened a dispute with your card provider this was refunded by them. Warm regards, Team Kilkenny Design

Posted 1 month ago

“I think communication on delivery dates could be better. Delivery is also a bit slow. Other than that products very good and really like Kilkenny shop.”

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Posted 1 month ago

“Fast delivery...lovely handbag....great price...happy out”

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Posted 1 month ago

“Great service prompt delivery delighted with my purchase!”

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Posted 1 month ago

“Your service was very efficient from the time we ordered the Waterford candle holders to the time of delivery. Many thanks Mary”

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Posted 1 month ago

“Good selection of gifts. Very speedy delivery and recipient was delighted with gift. I will definitely use again.”

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Posted 1 month ago

“I ordered a bag online and it was shipped promptly to the US. Very easy! Thank you.”

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Posted 2 months ago

“The handbag arrived on time and was securely packaged. The item is exactly as and stylish. described and shown on the website. The handbag is well made and stylish. A very welcome addition to my wardrobe.”

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Posted 2 months ago

“Great response to my purchase which was a bracelet I needed to match shoes and bag for wedding. Love the bracelet, very good value”

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Posted 2 months ago

“Fast shipping, great products!”

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Posted 2 months ago

“I was in early, so not too busy. Made a couple of purchases and then upstairs for coffee and cake. Delicious!!”

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Posted 2 months ago

“Happy with most of.my pucheses. I was surprised as Christmas bell was so big, no chance of hanging it on a tree. Additionally a one item arrived broken, then replament arrived broken, third time.lucky.”

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Posted 2 months ago

“The bag was awful cheap looking and not functional. Donated it to charity shop”

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Posted 2 months ago

“The product is excellent, customer service was perfect, and the delivery was prompt”

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Posted 2 months ago

“Delighted with my purchase. It was a gift and the recipients were happy too. Satisfied customer.”

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Posted 2 months ago

“Bag was a little bit damaged when received. Maybe that's why it was on sale. Very nice bag also fast delivery”

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Posted 2 months ago

“had a small problem with one item emailed them and a new replacement sent within a few days excellent service will order again”

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Posted 2 months ago

“Website experience is seamless and items arrived as described. It said delivery 1 to 2 days, just to note this is after dispatch which for some reason can take a few days.”

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Posted 2 months ago

“Love this shop,”

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Posted 2 months ago

“A good experience. Will shop online at Kilkenny again”

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Posted 2 months ago

Kilkenny Design is rated 4.5 based on 3,361 reviews