Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,225 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item i received i loved and wanted to keep. Unfortunately it was faulty so i had to return it. I think the delivery charges that Kilkenny applies are too high but i did ask for the delivery charge to be refunded to me when i returned the item. This was done which i appreciated. Next charges €2 - much more affordable. The reception in the store on Nassau Street is not good so I struggled to retrieve my receipt from my email account when returning the item. Not ideal so i feel that Kilkenny is not really set up for online shopping.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your thoughts with us. We're delighted to hear that you loved the item, although we're truly sorry it didn't meet your expectations due to the fault. Your feedback about the delivery charges is valuable, and we appreciate your understanding regarding the refund process. We apologize for the difficulties you faced with the receipt retrieval in-store. Your comments regarding the online shopping experience will be taken into consideration as we work to improve our services. We hope to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“I absolutely love my set”

Helpful Report

Posted 1 month ago

Hi Joan, Thank you so much for your wonderful 5-star review! We're over the moon to hear that you absolutely love your set. Your enthusiasm truly inspires us, and we're grateful for your support! We can't wait to welcome you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Easy to use website and fast delivery🤗”

Helpful Report

Posted 1 month ago

Hi Linda, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and that your delivery was speedy. Ensuring a smooth shopping experience for our customers is our top priority! We can't wait to welcome you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“I ordered a wedding present for my younger brother in advance of the event. The present arrived on time, in perfect shape and nicely stored for shipment. This company has proved itself reliable and I would definitely consider buying from them again.”

Helpful Report

Posted 1 month ago

Hi Daniel, Thank you so much for your wonderful 5-star review! We're thrilled to hear that your order arrived on time and in perfect shape. It's always our goal to provide reliable service, and your feedback reassures us that we're on the right track. We truly appreciate your support and look forward to welcoming you back to Kilkenny Design in the future! Warm regards, Team Kilkenny Design

Posted 1 month ago

“I ordered online from Kilkenny Design. Their website is very easy to navigate and I got The Handmade Soap Company's products at 50% discount so I was delighted to get such a great deal. The two "Because you're Amazing" Boxes of fabulous products were Birthday presents for my sisters. They were thrilled to get these beautiful gifts. The whole order arrived in 2 working days so I was very impressed with this service. I would highly recommend Kilkenny Design's website to order their goods.”

Helpful Report

Posted 1 month ago

Hi Jean, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website easy to navigate and that you scored such a fantastic deal on The Handmade Soap Company's products. It's lovely to know that your sisters were so pleased with their "Because you're Amazing" Boxes! Your feedback about our quick delivery is greatly appreciated as well. We truly value your recommendation and look forward to welcoming you back to Kilkenny Design in the future! Warm regards, Team Kilkenny Design

Posted 1 month ago

“A great collection of items but costly”

Helpful Report

Posted 1 month ago

Hi Catherine, Thank you for your wonderful 5-star review! We're glad to hear that you love our collection of items. We understand that quality pieces can come at a higher price, and we truly appreciate your support and understanding. Your feedback is invaluable to us! We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Ordered on line...item arrived in a few days, well packaged so in perfect condition”

Helpful Report

Posted 1 month ago

Hi Brigid, Thank you so much for your wonderful 5-star review! We're delighted to hear that your item arrived quickly and in perfect condition. Your positive feedback brightens our day and inspires us to keep up the great work! We hope to see you again soon at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Bought products. Issues with product when arrived . Definitely a fault at manufacturing not store . Emailed customer support and immediately issue was resolved without difficulty. Great customer service aftercare”

Helpful Report

Posted 1 month ago

“Efficient as ever, very pleased with my purchases”

Helpful Report

Posted 1 month ago

“I found the whole experience very smooth and my order was delivered really promptly.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your experience was smooth and that your order was delivered promptly. Your satisfaction is our top priority, and we truly appreciate your feedback! We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“I love to shop at Kilkenny Design, espically online. I always shop their sale. It is great for gifts for all occasions. Anything I have bought has come so well packaged. Always recommed this store.”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you so much for your fabulous 5-star review! We're thrilled to hear that you love shopping with us, especially during our sales. It’s great to know that you find our packaging to be top-notch, as we aim to make every purchase special. Your recommendation means the world to us! We can't wait to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Staff excellent ;On line shopping couldn;t be easier .Always updated with your order status, My kinda shop”

Helpful Report

Posted 1 month ago

Hi Valerie, Thank you for your amazing 5-star review! We're so pleased to hear that you found our staff excellent and that online shopping has been a breeze for you. Keeping you updated on your order status is something we take pride in, and it’s great to know it resonates with our customers! We can’t wait to have you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Very happy with purchase and delivery”

Helpful Report

Posted 1 month ago

Hi Fern, Thank you for your fantastic 5-star review! We're delighted to hear that you're very happy with your purchase and the delivery process. Your satisfaction means everything to us, and we truly appreciate your feedback! We look forward to seeing you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Absolute brilliant response- very helpful lady when I “chatted” with her on line and item came so quickly- I would highly recommend purchasing from Kilkenny Design”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team provided you with such helpful service during your online chat and that your item arrived quickly. Your recommendation means a lot to us! We look forward to welcoming you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“I ordered from the USA and received my order in 2 days! The perfume is lovely.”

Helpful Report

Posted 1 month ago

Hi Amity, Thank you so much for your wonderful 5-star review! We're delighted to hear that your order reached you in just 2 days and that you are enjoying the lovely perfume. Your feedback truly brightens our day! We look forward to having you shop with us again at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Easy navigating e vouchers”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We’re delighted to hear you found our e-vouchers easy to navigate. We strive to make your shopping experience as smooth as possible, and your feedback is greatly appreciated! Looking forward to serving you again soon at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Painless process and very, very quick delivery. Ordered a blanket and it was delivered internationally within a couple of days.”

Helpful Report

Posted 1 month ago

Hi Colman, Thank you for your amazing 5-star review! We're thrilled to hear that the process was seamless for you and that your blanket arrived so swiftly. Your satisfaction is incredibly important to us, and we truly appreciate your feedback! We can't wait to welcome you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 1 month ago

“Packaged well & postage was quick. I would definitely purchase from Kilkenny Design again.”

Helpful Report

Posted 1 month ago

Hi Olivia, Thank you for your amazing 5-star review! We're thrilled to hear that your order was packaged well and that it arrived quickly. We truly appreciate your support and look forward to welcoming you back for your next purchase at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 1 month ago

“The delivery of the coat was too long...and there was not enough communication.”

Helpful Report

Posted 1 month ago

Hi Rosemary, Thank you for your valuable feedback! We apologize for the extended delivery time and any lack of communication you experienced. We take your comments seriously as we continuously strive to improve our service. Your patience is greatly appreciated! We hope to have the opportunity to serve you better in the future. Warm regards, Team Kilkenny Design

Posted 1 month ago

“I can always shop online with full confidence with Kilkenny. Their service is excellent. Prompt, very well packed and good comunication re delivery details. I can definetly tecommend them.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your glowing 5-star review! We're thrilled to hear that you shop with confidence at Kilkenny. It’s great to know that our service, packing, and communication meet your expectations. Your recommendations mean the world to us! We can’t wait to serve you again soon at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 1 month ago

Kilkenny Design is rated 4.5 based on 3,225 reviews