Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,361 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A just want to say thank you for the lovely glasses I received from Kilkenny shop the service and products were first class and will shop here again”

Helpful Report

Posted 2 months ago

Hi Denis, Thank you so much for your glowing 5-star review! We're thrilled to hear that you loved the glasses and found our service to be first class. Your kind words truly motivate us to keep delivering the best experience for our customers. We can't wait to see you back at Kilkenny Design for your next visit! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Incorrect address meant I had to go to shop to collect but customer service were very helful”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your great 5-star review! We're so glad to hear that our customer service team was able to help you despite the mix-up with the address. Your understanding and patience are truly appreciated! We look forward to seeing you again at Kilkenny Design. Warm regards, Team Kilkenny Design

Posted 2 months ago

“I am very happy with my purchases from Kilkenny Shop.My items all arrived packaged so well and I was looking for designs and products made in Ireland so am very pleased!”

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Posted 2 months ago

Hi there, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re happy with your purchases and that the packaging met your expectations. It’s wonderful to know that you appreciate our focus on designs and products made in Ireland! Your support truly means a lot to us, and we can’t wait to welcome you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“I always find shopping in the Kilkenny shop to be pleasant, reliable and efficient”

Helpful Report

Posted 2 months ago

Hi Helen, Thank you so much for your lovely 5-star review! We’re thrilled to hear that your shopping experience at Kilkenny Design has been pleasant, reliable, and efficient. Your satisfaction is our top priority, and it’s wonderful to know we’re hitting the mark! We truly appreciate your support and look forward to welcoming you back on your next visit! Warm regards, Team Kilkenny Design

Posted 2 months ago

“It was everything I expected,.... however I wasn't able to choose the colors.”

Helpful Report

Posted 2 months ago

Hi Glenn, Thank you for your great 5-star review! We’re thrilled to hear that your experience lived up to your expectations. The item in your order only came in one colour, we always appreciate feedback on how we can improve. Your support means so much to us, and we look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“I was extremely disappointed when I received the order. It was suppose to be a gift and it was just dumped in the box. It arrived in a jiffy bag with no insert bag, no gift wrapping etc. So disappointing that I couldn’t use it as a gift.”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you for taking the time to share your thoughts with us. We're really sorry to hear that your order did not arrive as you had hoped, especially since it was intended as a gift. We do not include any bags or gift wrapping and that is why this is not detailed on our website that this is included. Your feedback is valuable, and we will certainly take it into consideration as we work to improve our packaging and service. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Kilkenny Design

Posted 2 months ago

“The merchandise was exceptional and ordering pn line was quick and easy. Delivery happened quickly . The items I ordered are of excellent quality.”

Helpful Report

Posted 2 months ago

Hi Gail, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our merchandise exceptional and that your online ordering experience was quick and easy. It’s wonderful to know that your items arrived promptly and met your expectations in quality. We truly appreciate your support and look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“The dress I purchased is lovely but is wrongly sized. I ordered a 16/18 size but dress is actually an 18/20 size. I am very disappointed”

Helpful Report

Posted 2 months ago

Hi Denise, Thank you for your feedback. We're really sorry to hear that the sizing of the dress you received did not match what you ordered. We understand how disappointing this can be. We appreciate you bringing this to our attention, and your comments will help us improve our sizing guidance moving forward. If there is anything more we can do to assist you, please let us know via info@kilkennygroup.com. Warm regards, Team Kilkenny Design

Posted 2 months ago

“I got these as gifts for my friend for her wedding and I could not have been happier with how these pieces where perfect for her and her husband. All the products were great quality, packing/shipping done so well, and I can't wait to get something else from Kilkenny Design.”

Helpful Report

Posted 2 months ago

Hi Danielle, Thank you for your wonderful 5-star review! We're absolutely thrilled to hear that the pieces you chose were perfect gifts for your friend’s wedding. It's fantastic to know you were happy with the quality and that the packing and shipping exceeded your expectations. Your excitement to shop with us again means the world to us! We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Very good service”

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Posted 2 months ago

Hi Barry, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed our service. Providing excellent customer care is our top priority, and your kind words encourage us to keep striving for the best. We appreciate your support and hope to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“User friendly website, speedyn delivery and excellent products.”

Helpful Report

Posted 2 months ago

Hi Olivia, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you found our website user-friendly and enjoyed speedy delivery of our excellent products. Your satisfaction is our top priority, and your kind words truly brighten our day. We look forward to serving you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Visited Kilkenny shop in Cashel, beautiful shop & really lovely staff ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 months ago

Hi Hilary, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your visit to our Kilkenny shop in Cashel. Our team always strives to create a beautiful and welcoming atmosphere for our customers, and it's lovely to know that their service made a positive impression on you. We truly appreciate your kind words and look forward to welcoming you back soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Great selection of Irish items. Fast delivery. Great customer service.”

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Posted 2 months ago

Hi Marti, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed our selection of Irish items and experienced fast delivery along with great customer service. Your satisfaction is our top priority, and it means a lot to us! We truly appreciate your kind words and hope to welcome you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Easy online service with plenty of choice and quick delivery 🚚”

Helpful Report

Posted 2 months ago

Hi Tracey, Thank you so much for your amazing 5-star review! We’re thrilled to hear you found our online service easy to use and enjoyed the variety we offer. Quick delivery is a priority for us, and it's fantastic to know that we met your expectations! Your support is greatly appreciated, and we can’t wait to welcome you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“The items are high quality and shipping was extremely fast. Will definitely order again. Thank you!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re pleased with the quality of our items and that your order arrived so quickly. Your satisfaction is our top priority, and we can’t wait to have the pleasure of serving you again! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Fair price, quality product, and prompt shipment.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices fair, the quality up to your expectations, and that your order arrived promptly. It’s always our aim to provide an excellent shopping experience, and your feedback is greatly appreciated. We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“Ordering was easy but there was nearly a two week delay in delivery - that is understandable if it has to be ordered in but I didn’t find this out until I emailed to see what the delay was. I feel that should have been communicated sooner to me. Thank you.”

Helpful Report

Posted 2 months ago

Hi Anne, Thank you for your feedback. We're glad to hear that ordering was easy, but we sincerely apologize for the delay in delivery and the lack of communication regarding it. We completely understand how important timely updates are, and we appreciate you bringing this to our attention. Your comments will help us improve our communication in the future. If there's anything else we can assist you with, please reach out. Warm regards, Team Kilkenny Design

Posted 2 months ago

“I found some great products and the website was easy to navigate”

Helpful Report

Posted 2 months ago

Hi Jennifer, Thank you for your fantastic 5-star review! We're delighted to hear that you found some great products and that our website was easy to navigate. Making your shopping experience enjoyable is our top priority, and it’s wonderful to know we succeeded in this. We hope to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“It’s a wonderful piece of art, many people admire it.”

Helpful Report

Posted 2 months ago

Hi Gabriele, Thank you for your wonderful 5-star review! We're so pleased to hear that you consider our piece a work of art and that it has caught the admiration of many. It truly means a lot to us when our creations resonate with our customers. We hope to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 2 months ago

“The orla kiely purse i bought broke immediately. Poor quality”

Helpful Report

Posted 2 months ago

Hi Ruth, Thank you for taking the time to share your experience with us. We're so sorry to hear that the Orla Kiely purse didn't meet your expectations and broke right away. This is not the standard of quality we aim for, and we appreciate your feedback. Please reach out to us via email at info@kilkennygroup.com and we can assist you with further. Kind regards, Team Kilkenny Design

Posted 2 months ago

Kilkenny Design is rated 4.5 based on 3,361 reviews