Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,775 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The emails are incessant especially after browsing site. This has impacted negatively on my experience and i am slow to shop online with kilkenny as a result.”

Helpful Report

Posted 2 months ago

Hi there, We’re sorry to hear the emails have impacted your shopping experience. You can unsubscribe or update your email preferences via the footer link or by contacting info@kilkennygroup.com and we’ll remove you from marketing communications. Kind regards, Team Kilkenny Design

Posted 2 months ago

“Had a very good customer service on this occasion. Previous experience was very poor but this time was 100% better!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the 5-star review! We’re glad to hear the service was 100% better this time after your previous experience. We appreciate your feedback and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Excellent experience from start to finish. The Irish coffee glasses are high-quality and look beautiful, but I was most impressed by the proactive communication and fast shipping. It’s clear this shop prioritizes customer satisfaction. Five stars!”

Helpful Report

Posted 2 months ago

Hi Jake, Thank you for the 5-star review! We’re delighted you enjoyed the experience and that the Irish coffee glasses stood out. We’re glad our proactive communication and fast shipping met your expectations. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Great customer service … answered my email very quickly .”

Helpful Report

Posted 2 months ago

Hi Gobnait, Thank you for the 5-star review! We’re thrilled you had great customer service and that we answered your email quickly. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Always happy. Great place to shop, excellent quality”

Helpful Report

Posted 2 months ago

Hi Evelyn, Thank you for the 5-star review! We’re thrilled that you’re always happy and that you’re enjoying the great quality. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Very efficient service - thank you.”

Helpful Report

Posted 2 months ago

Hi Sara, Thank you for the 5-star review! We’re glad you found our service very efficient. We appreciate your support and hope to welcome you back soon. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Thank you. Love Newbridge products. Quick delivery to USA.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the 5-star review! We’re delighted you love Newbridge products and that delivery to the USA was quick. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Fast delivery. Didn’t get charged for the Customs in Spain.”

Helpful Report

Posted 3 months ago

Hi Yuan, Thank you for the 5-star review! We’re delighted to hear you had fast delivery. We appreciate your support and look forward to welcoming you back soon. Kind regards, Team Kilkenny Design

Posted 1 month ago

“Horrendous customer service. Don't ever expect to get your items!! I bought a single hat for my fiancé on December 8th and it is now January 18th and I STILL don't have it. It took over 2 weeks for them to even ship my item!!”

Helpful Report

Posted 3 months ago

“Never received my gifts. Was charged. Was to be free gift.”

Helpful Report

Posted 3 months ago

“Excellent very fast delivery.”

Helpful Report

Posted 4 months ago

Hi Maria, Thank you for the 5-star review! We’re thrilled you had an excellent, very fast delivery. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“I went into the Cork City store today to purchase gifts. I was waiting at the counter to be served, a lady came along and proceeded to ask who is next to the lady behind me fully aware that I was at the counter waiting, she then put the gifts in a bag, I had to ask for them to be wrapped in the tissue paper on the counter. She literally grabbed the paper and put the candle holders into it, I just felt it wasn't very nice customer service from her.”

Helpful Report

Posted 4 months ago

“Big shout out to maire ann in the kilkenny branch for sourcing an item for me that i was told was (a) out of stock ...... (b) didnt get a call back from customer support as promised ..then was told in dublin we are too busy to look in stockroom!!! Thanks for saving christmas😁👍”

Helpful Report

Posted 4 months ago

“Had the LOVELIEST experience in Kilkenny design in Kildare village. The girl (blonde, working Wednesday evening), couldn’t have been more helpful and so lovely chatting to us. She made our experience 10/10!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the 5-star review! We’re thrilled you had the loveliest experience at Kilkenny Design in Kildare Village and that our team member was so helpful and lovely to chat with. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Ordered four bottles of Christmas scent delivered, supposedly by GLS, after four days of GLS having no package delivery notification I contacted KILKENNY DESIGN and then told they were being sent by An Post with no explanation. When the package finally arrived they were four bottles of completely different scent ,not what was ordered,no explanation and no apology. Disappointed would be an understatement.”

Helpful Report

Posted 4 months ago

“First time using website very impressed with speed of delivery & quality of my purchases. Will use again”

Helpful Report

Posted 4 months ago

“Ring as described”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the 5-star review! We’re glad the ring met your expectations and was as described. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Relatively speedy delivery but was unimpressed that such a small light item (6 x pastry forks) would warrant such high p&p. Many Irish retailers have free delivery.”

Helpful Report

Posted 4 months ago

“Very good shopping experience, the ordering and delivery was seamless. The products were very high quality.”

Helpful Report

Posted 4 months ago

Hi James, Thank you for the 5-star review! We’re thrilled you had a very good shopping experience and that ordering and delivery were seamless. Delighted you’re enjoying the high-quality products. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

“Quality sweaters.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the 5-star review! We’re glad you’re happy with the quality of our sweaters. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 1 month ago

Kilkenny Design is rated 4.5 based on 3,775 reviews