Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,361 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the quick delivery time, however, I thought the shipping fee of $18 was quite pricey, as I thought it was being shipped directly from IRELAND & would take a while. It actually arrived in a few days so there must be a place in the U.S. from where it was shipped. That’s why I thought that $18 was a bit pricey.”

Helpful Report

Posted 3 months ago

Hi Barbara, Thank you for your thoughtful 5-star review! We're glad to hear that you were pleased with the quick delivery of your order. We always strive to provide efficient shipping, and we appreciate your feedback regarding the shipping fees. All orders are shipped from our warehouse in Ireland. We hope to see you again soon at Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 2 months ago

“As a new customer I was highly impressed and would definitely recommend.”

Helpful Report

Posted 3 months ago

Hi Colin, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were highly impressed as a new customer. Your recommendation means the world to us, and we strive to create a great experience for everyone who walks through our doors. We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Great service and lovely garments”

Helpful Report

Posted 3 months ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed our service and loved the garments. Your kind words are so encouraging to our team and motivate us to keep delivering great quality! We hope to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Great products. Fast delivery. Carefully packaged. Love Kilkenny Shop.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear that you love our products and appreciated the fast delivery and careful packaging. Your kind words truly mean a lot to us and inspire our team to keep up the great work! We can't wait to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Replaced a broken glass without any problems.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that we could assist you with replacing your broken glass smoothly. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations! We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Great products and service. I was impressed with how quickly my order was fulfilled and shipped!”

Helpful Report

Posted 3 months ago

Hi Maureen, Thank you so much for your fantastic 5-star review! We're delighted to hear that you were impressed with the speed of our order fulfillment and shipping. Your feedback truly inspires us to keep up our great service! We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“This is the worst customer service experience i have ever had with no reply to phone calls or email, I will unlikely be doing business again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience with us. This is not the level of service we strive to provide, and we understand how frustrating this situation must be for you. We appreciate your feedback and will make sure to address this issue to improve our communication. A member of the team will be in contact to discuss this further. Warm regards, Team Kilkenny Design

Posted 3 months ago

“Good delivery on time. Helpful staff and value for money”

Helpful Report

Posted 3 months ago

Hi Adrienne, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced timely delivery, helpful staff, and found great value in your purchase. Your feedback truly motivates us to keep providing excellent service! We look forward to seeing you at Kilkenny Design again soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“I picked up some Green Angel skincare in Ireland and loved it! I found the full line at Kilkenny Shop and was able to order more at a discount. The products came on time with a minimal shipping fee.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you loved the Green Angel skincare and found the full line at Kilkenny Shop. It’s fantastic to know you appreciated the timely delivery and minimal shipping costs! Your satisfaction is what drives us, and we can’t wait to serve you again. Warm regards, Team Kilkenny Design

Posted 3 months ago

“My husband and I were in your shop in Kilkenny a few weeks ago during our first trip to Ireland. We really loved the wool and cashmere throw but decided we have enough throws and passed on the purchase. As soon as we got home to New York City we regretted it. But I found your website and ordered two and am thrilled. We love them and I was also pleased with how quickly they arrived.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you loved the wool and cashmere throw and that your online experience was just as delightful. It’s fantastic to know that you’re enjoying your purchase and that it arrived quickly! We can’t wait to see you again on your next visit to Kilkenny Design! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Good service, easy viewing on line of products available.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service to be good and enjoyed the ease of viewing our products online. Your positive feedback means the world to us! We look forward to seeing you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“I bought an Orla Kiel tote bag. Website was very user friendly. My order was dispatched and delivered quickly. No complaints at all. Have ordered many times from this store and they have never let me down. Packaging was perfect also. 5*”

Helpful Report

Posted 3 months ago

Hi Caz, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website user-friendly and that your order was dispatched and delivered quickly. It's fantastic to know that we consistently meet your expectations, and we truly appreciate your loyalty! We can’t wait to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“I have purchased quite a lot from Kilkenny Design over the last few years, great selection of gifts for all accusation, prices fantastic and very fast delivery. Thank you so much and looking forward to continuing shopping in the future.”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you so much for your wonderful 5-star review! We're thrilled that you’ve enjoyed our great selection of gifts and found our prices to your liking. It's fantastic to know that our fast delivery has made your shopping experience even better! We can't wait to have you back at Kilkenny Design for more fabulous finds in the future! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Quality merchandise Good customer service”

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Posted 3 months ago

Hi Kathleen, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate the quality of our merchandise and our customer service. Your feedback means a lot to us and motivates our team to keep delivering the best! We look forward to welcoming you back to Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Excellent product. Style par excellence.”

Helpful Report

Posted 3 months ago

Hi Nancy, Thank you so much for your wonderful 4-star review! We're thrilled to hear that you think our product exemplifies style par excellence. Your feedback is invaluable to us and inspires our team to continue delivering quality items to our customers! We hope to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Shopping voucher was easy to purchase”

Helpful Report

Posted 3 months ago

Hi Francis, Thank you for your wonderful 5-star review! We're so glad to hear that purchasing a shopping voucher was easy for you. We strive to make the shopping experience as seamless as possible. Your feedback means a lot to us! We hope to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Great shop, great products and service”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our products and service. Your kind words motivate us to keep delivering the best! We can't wait to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Service was speedy and efficient”

Helpful Report

Posted 3 months ago

Hi Irene, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service to be speedy and efficient. Your feedback motivates our team to continue delivering top-notch service! We can’t wait to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Good selection of Irish-made products of good quality compared to Made In China junk. Nice as gifts and souvenirs. The prices are commonly similar to the out-of-factory prices, so check for their offers to get a better deal. They don't have in-store pick-up/click-and-collect which is a bit of a shame”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your thoughtful 4-star review! We're pleased to hear that you appreciate our selection of high-quality Irish-made products and that you find them perfect for gifts and souvenirs. We always strive to offer great value, so we encourage you to keep an eye out for our special offers! We appreciate your feedback about the lack of in-store pick-up; we're continuously looking to improve, and your input is invaluable. We hope to see you back at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

“Fantastic customer service from the team in the Galway store . Thank you so much”

Helpful Report

Posted 3 months ago

Hi Nicola, Thank you so much for your fantastic 5-star review! We're thrilled to hear you had a great experience with our team in the Galway store. Your appreciation for our customer service truly brightens our day! We can't wait to see you again at Kilkenny Design soon! Warm regards, Team Kilkenny Design

Posted 3 months ago

Kilkenny Design is rated 4.5 based on 3,361 reviews