Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,561 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great atmosphere in store, all year round and helpful staff.”

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Posted 3 weeks ago

“Shopping was easy and a quick delivery.”

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Posted 3 weeks ago

“Beautiful products 😍 love the new purchase of Laura Ashley duvet set ❤️”

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Posted 3 weeks ago

“Very good customer service and products always high quality”

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Posted 3 weeks ago

“I still haven't received my item purchased weeks later. I think at this stage I should get a refund so that I can buy something else somewhere else. Such bad service I would not recommend using your service.”

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Posted 3 weeks ago

Hi Sile, We’re very sorry to hear your item hasn’t arrived yet and understand why you’re frustrated. We’d like to help sort this out and arrange a refund if that’s the best option for you. Please contact us with your order number and any relevant details at info@kilkennygroup.com so we can review and assist you promptly. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Lovely to spend time in all products well displayed”

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Posted 3 weeks ago

“Brilliant service highly recommend”

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Posted 3 weeks ago

“What I ordered looked like it had just been thrown into the box. I had ordered candles as gifts & the kids of the boxes were partly open. I also ordered a cushion & that was stuffed in. It was very disappointing.”

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Posted 3 weeks ago

“I was very happy with my purchase and it was very fast getting to me.Thank you.”

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Posted 3 weeks ago

“I ordered a nomination bracelet from here because it said you get a free starter bracelet with it. I didn’t receive anything. I had ordered soap too which came all damaged I can’t even gift it. I contacted customer support who dismissed my complaint and said to go to my nearest shop if I want.”

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Posted 3 weeks ago

Hi Kate, We’re truly sorry to hear about your recent experience with our customer support. This isn’t how we want to handle issues, and we understand your frustration. Upon review of your recent contact I can see the team offered to assist with the damaged item but this was refused. You can email us directly at info@kilkennygroup.com if you would now like assistance with this. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Fantastic shipping speed, good customer service, overall really like this company. My only disappointment is discontinuation of Irish pottery lines that I really like. I’ve emailed a couple times and asked if I could make a final purchase on Paul Maloney pottery and have not received a response, I know of no other option to buy his goods in Ireland that ships to the US with such good terms, and as I mentioned, overall very happy to purchase from Kilkenny. Very unfortunate and disappointing.”

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Posted 3 weeks ago

“I find everything great about Kilkenny except one book I saw recently in my opinion should not be stocked and the website is difficult”

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Posted 3 weeks ago

“The items were not wrapped they just had brown paper in the box with them. The box was too big for the items. GLS delivered the box which was totally bashed on all sides. Fragile was written on the tape only but no care was taken. Out of 7 items 3 were not fit to give as presents. After numerous phone calls and emails it ended up replacements were sent by A Post and they were amazingly wrapped up in the correct sized box 👏 GLS said they called twice for the return items but they never did as I was at home the whole time after having a total knee replacement. The whole experience was solved in the end. I have another parcel being delivered from GLS from Kilkenny today so hopefully it will be ok. Normally I would not do so much on line but due to the operation navigating on crutches around the busy shops it was easier this year to get them delivered or so I thought.”

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Posted 3 weeks ago

“I had to return item and staff were extremely helpful”

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Posted 3 weeks ago

“Great to deal with and great delivery service”

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Posted 3 weeks ago

“My experience was excellent. Easy to order and very quick delivery. Pleased with the prices as wekk.”

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Posted 3 weeks ago

“Happy with service”

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Posted 3 weeks ago

“Excellent service & products”

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Posted 3 weeks ago

“Good selection of items, prompt service, Irish Company supporting Irish jobs. Good customer service. Very satisfied.”

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Posted 4 weeks ago

“Excellent service and value”

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Posted 4 weeks ago

Kilkenny Design is rated 4.5 based on 3,561 reviews