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Kilkenny Design Reviews

4.4 Rating 2,001 Reviews

84 %

of reviewers recommend Kilkenny Design

Company Reviews

Product Reviews

4.4

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Fast and easy. Thank you”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“i thought mens skin lotion very small considering the price”

Posted 1 month ago

Dear Ann, Thank you so much for the incredible 4-star rating you gave us at Kilkenny Design! We truly appreciate your support and feedback. We understand your concern regarding the size of the men's skin lotion in relation to its price. We constantly strive to offer high-quality products that meet our customers' expectations, and we appreciate you bringing this to our attention. Your feedback is invaluable to us, as it helps us improve and ensure that we meet the needs of all our customers. Once again, thank you for choosing Kilkenny Design and for taking the time to share your experience with us. We hope to see you again soon, and please don't hesitate to reach out if you have any further suggestions or feedback. Warm regards, Kilkenny Design Team.

Posted 3 weeks ago

“I was very pleased with the item I purchased from the Kilkenny shop I would definitely use there sevices again”

Posted 1 month ago

Hi David,, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Wet happy with the whole experience snd staff were extremely helpful . Thank you Carol”

Posted 1 month ago

Hi Carol, Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny and that we were able to assist you in. I have passed on these kind words from you to the relevant team Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“This is a fabulous dress I can’t wait to wear it”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Item arrived broken. Second replacement sent to wrong address and wrong size sent. Waiting for 3rd replacement. Very disappointed.”

Posted 1 month ago

Dear Marie, Thank you so much for taking the time to share your feedback about your experience with Kilkenny Design. We truly appreciate your openness and willingness to provide us with valuable information. We sincerely apologize for the unfortunate events that occurred regarding your order. It is never our intention to disappoint our customers, and it deeply saddens us to learn that your item arrived broken, the second replacement was sent to the wrong address, and the wrong size was sent. We understand how frustrating and inconvenient this must have been for you. To rectify this situation and make things right, we are currently working on sending you a third replacement as quickly as possible. However, we would also like to take this opportunity to ask for your suggestions on how we can improve our service and prevent similar issues from happening in the future. Your insight is invaluable to us, and we are committed to addressing any shortcomings. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your continued patience and understanding. Please let us know how we can make things better for you, and we will do our utmost to rectify the situation. Best regards, Kilkenny Design Team.

Posted 3 weeks ago

“Excellent service - packaging amazing.”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Beautiful shop with very helpful staff, a pleasure to shop here”

Posted 1 month ago

Hi Eileen, Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny and that we were able to assist you. I have passed on these kind words from you to the relevant team Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Received my beautiful dress today .Very well packed in a box . Dress really well made .”

Posted 1 month ago

Hi Ellen, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“When my order arrived it was faulty I contacted customer services. They immediately sent a.replacement. I told them I was going on holidays and didn't want a box left outside my door. They said they put it in a jiffy bag to go through my letter box. They sent it express delivery so it arrived before I went on holiday. I was impressed with their friendly efficient service.”

Posted 1 month ago

Dear Margaret, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We were sorry to hear about the fault in your initial order, but we're glad that our customer services team was able to promptly send a replacement. Your satisfaction is our utmost priority, and we were happy to accommodate your request of not leaving the box outside your door. We're glad that the replacement arrived in a jiffy bag through your letterbox before you went on your holiday. Your kind words about our friendly and efficient service mean the world to us. We strive to provide the best experience for our customers, and it's delightful to know that we met your expectations. Thank you once again for your support, and we hope to serve you again in the future! Best regards, Kilkenny Design Team.

Posted 3 weeks ago

“I ordered a coat which I then paid to return as it was too big. I have since learnt that the customs charge was not paid as Kilkenny do not do this so the item is being returned to me. If this is the case, I will have to pay yet again to return it to them and pay the customs charge myself. Not happy.”

Posted 1 month ago

“Excellent product, great packaging, super supplier x”

Posted 1 month ago

Hi Ken, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“My order was delivered promptly and I was very happy with it”

Posted 1 month ago

Hi Jennifer, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Excellent customer friendly service”

Posted 1 month ago

Hi Tracy, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Daniellle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Quality products and speedy delivery.”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Friendly staff member,very helpful”

Posted 1 month ago

Hi Philomena, Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny. Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Excellent product and very prompt delivery. Thanks.”

Posted 1 month ago

Hi Eithne, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Lovely Orla Kiely small crossbody bag and even nicer in reality than it appeared on the website. Well packaged and speedy delivery. A bargain at half price!”

Posted 1 month ago

Hi Kathleen, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“Excellent product, packaging and delivery.”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

“I am always extremely happy with my purchases from this shop. I bought Orla Kiely drinking glasses at a very competitive price- cheaper than any other website.”

Posted 1 month ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 month ago

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Kilkenny Design is rated 4.4 based on 2,001 reviews