Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,676 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products, great prices and very fast shipping. Really nice that their prices include tariffs and import charges for the US too.”

Helpful Report

Posted 3 weeks ago

Hi Gregory, Thank you so much for your 5-star review. We’re thrilled you’re happy with our product selection, prices, and fast shipping, and glad you noticed that tariffs and import charges are included for US orders. We hope to welcome you back again soon. Warm regards, Team Kilkenny Design

Posted 1 week ago

“This ring is stunning. After visiting the Waterford crystal factory in Ireland and getting a bracelet there I’ve been looking to collect more pieces. I love the rose gold color and I only wear silver jewelry so I’m happy that it’s made in pure 925 silver. This job has the best customer service. They were very responsive to me and the ring shipped very quickly to America. I would definitely buy more items from here again.”

Helpful Report

Posted 3 weeks ago

Hi Tara, We’re really sorry to hear the item isn’t the Waterford Crystal brand as advertised. We take authenticity seriously and want to resolve this for you. Please can you email info@kilkennygroup.com with your order number and any photos of the product and packaging? We’ll investigate and get this sorted as quickly as possible. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Great quality products”

Helpful Report

Posted 3 weeks ago

“Delivery was quick, and products purchased were as advertised”

Helpful Report

Posted 3 weeks ago

“Fast deliveri to Sweden”

Helpful Report

Posted 3 weeks ago

Hi Ingrid, Thank you for your kind 5-star review. We're glad you experienced fast delivery to Sweden. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“Staff very pleasant, helpful, and Kilkenny Design is a great place to pick up a present for any of my friends and fsmily”

Helpful Report

Posted 3 weeks ago

Hi Ann, Thank you for your kind 5-star review. We’re delighted that you find Kilkenny Design a great place to pick up presents for your friends and family. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“Great shop, well made in Ireland. Fantastic on the shipping charges and covering the import taxes thanks. UPS did a number on the box but nothing was damaged. Looking forward to the McNutt throw in Oxblood being available again.”

Helpful Report

Posted 3 weeks ago

Hi Paul, Thank you for the fantastic 5-star review. We’re really glad you’re pleased with the shipping and that the import taxes were covered. We’re sorry to hear about the UPS box damage, but happy nothing was damaged—thanks for letting us know Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“I have still not received my package that I ordered over a month ago. It is not Kilkenny shop problem, just letting them know that I haven’t even received it in order to review it”

Helpful Report

Posted 3 weeks ago

Hi there, We’re really sorry to hear your package hasn’t arrived after a month. We can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“I bought online and received the items very quickly. Good website, easy to navigate.”

Helpful Report

Posted 3 weeks ago

Hi Anne, Thank you for the 5-star review. We’re glad you had a smooth online shopping experience and that the delivery was quick. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“It was very simple to order on your website and delivery was very quick 👌”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for the 5-star review. We’re glad you found it easy to order on our website and that the delivery was quick. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“Shopped online with ease. Return process easy. Do NOT like the fact the price of a bag which advertises Kilkenny shop has been increased.”

Helpful Report

Posted 3 weeks ago

Hi Gill, Thank you for sharing your experience and for the 4-star rating. We’re glad the online shopping and returns were easy. We appreciate your feedback on the price increase and will take it into account. If there’s anything else we can help with, please let us know. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“I still have not received my order and it’s been about a month. My opinion will change if you get my ordered delivered to me soon.”

Helpful Report

Posted 3 weeks ago

Hi Jayne We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com Kind regards, Team Kilkenny Design

Posted 3 weeks ago

“Ordered on 1/27 and still not delivered. I am sure it will be fine once it gets here but it seems like it is taking much longer than usual.”

Helpful Report

Posted 3 weeks ago

Hi there We’re really sorry to hear your package hasn’t arrived to you yet, we can investigate with our courier UPS on the delay. I can see this is now out for delivery today, if there is anything further we can assist with please email info@kilkennygroup.com

Posted 3 weeks ago

“Excellent delivery service”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind 5-star review. We’re glad you had an excellent delivery service. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“I was charged a tarriff and a surcharge at thedoor of my home in Ct”

Helpful Report

Posted 3 weeks ago

“Love my Allen Ardiff necklace I bought from the Kilkenny shop. The price was reasonable. The service was fast and friendly, and I would definitely buy from them a third time.”

Helpful Report

Posted 3 weeks ago

Hi Kay, Thank you for your kind 5-star review. We're delighted you love your Allen Ardiff necklace from the Kilkenny shop, and that the price and service met your expectations. We’d love to welcome you back for a third time—if you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“I recently made a purchase of several crystal glasses, the process was seamless, the glasses arrived in perfect condition, quickly and were very well packed.”

Helpful Report

Posted 3 weeks ago

Hi Janet, Thank you for your kind 5-star review. We’re delighted to hear the purchase process was seamless, the crystal glasses arrived in perfect condition quickly, and were well packed. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“Nice products on the website to choose from, the shipment and delivery time was quick”

Helpful Report

Posted 3 weeks ago

Hi Declan, Thank you for your kind 5-star review. We’re glad you found nice products on the website and that the shipment and delivery time was quick. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“Great quality & value. Even better got a free gift if a lovely candle with my purchases. Delivery arrives on time.”

Helpful Report

Posted 3 weeks ago

Hi Martina, Thank you for your kind 5-star review. We’re thrilled you loved the quality, value, and the candle gift, and that your delivery arrived on time. If you need anything else, just let us know. Warm regards, Team Kilkenny Design

Posted 3 weeks ago

“Happy with the online service, prompt delivery.”

Helpful Report

Posted 3 weeks ago

Hi Yasmin, Thank you for your kind 5-star review. We're glad you were happy with the online service and prompt delivery. If you need anything else, just let us know. Kind regards, Team Kilkenny Design

Posted 3 weeks ago

Kilkenny Design is rated 4.5 based on 3,676 reviews