Received a package so poorly packed I had a hard time believing it. 2/6 glass bottles full of scented oil entirely and predictably shattered in the package soiling a crystal picture frame that was also in the box. Went back and forth with customer service and was crystal clear on what was broken and very specifically asked for just replacements for what was soiled beyond the ability to gift and the 2 shattered bottles. Received only one bottle of oil refill - not the 2 I purchased and no replacement for the frame. This was the 2nd time I’d placed a big order with this company but will not ever again.