There was no rating for OKAy so poor was the nearets. I ordered several items online from Kilkenny Design and the majority were lovely. However, I was disappointed by a couple of things. I didn't receive the 2 sets of reeds that are meant to accompany the diffuser refills that I ordered and received. Also, two items had some minor damage and a third item,'White Birds On Branch', was different than I expected, both in the type of material used and the size (there were no measurements in the description) and material. I will follow up with the store on how to remedy these problems.