A poor shipping and delivery experience. 1. The email from KD, confirming shipment has occurred, contained a shipping reference number. No reference or link to a Shipper / Courier was included 2. Sought help from customer support. Customer Support agent unable to provide any details, requested contact details and informed me I would receive a call-back within 24 hours. No call back received. 3. Shipment should have been delivered before Christmas, it wasn't. When contacted, KD stated the shipper had made two earlier attempts to deliver the package. No note, message or any other type of communication was left at the recipient's address to indicate this - not convinced the shipper's claim of attempted delivery is accurate.