Once my earrings were shipped and arrived in England I received them fairly quickly. They were well packed in nice little gift boxes. Unfortunately the stone fell out of one of my earrings on day 2 of wearing them. Thankfully it happened at home and I found it in the lounge. I glued it back on with superglue and it has been fine since. This was a fault from the manufacturer. Had I lived nearer the shop, I would have gone back for another pair, as this should not have happened. I'm still happy with my buy though, and I would not hesitate to buy something again from Kilkenny Shop!