I ordered a McNutt Spearmint Check Wool Scarf. It arrived stuffed into too small a cardboard box just bare, no tissue or wrapping around it, and another item - a jewellery box stuffed in on top of it, again no protection around this gift item. Scarf was a gift too so imagine the crumpled state it was in! Also the image of the Scarf on the website is not the same Scarf worn by the model. Had purchased on the basis of the model image when one scrolled left. Not the service one would have expected from Kilkenny Design based on their instore experience. Recommend if you can't do online shopping to a high standard then don't try, it damages the perception and the brand. Delivery took 7 days from order. Only that I needed the gift urgently I would have returned the Scarf. Certainly makes it look as if you have no value on your customer service or on your merchandise.