The item was scheduled to be delivered more than 6 weeks ago. All I am able to find through the tracking number is that it has been sitting in Louisville Kentucky for pick up. I have attempted to contact both Kilkenny and UPS to report that it is at the wrong location, it need to go to Spokane Washington. All I get for an answer is : it is scheduled to be delivered tomorrow between 1:45 and 3:45. I have gotten this staement 6 times already as has the person it is supposed to be to get it and still nothing. I have requested it be resent and still nothing. At this point I will never recommend your company due to its lack of concern for your customer